Dear, Gewoonbovenaan,

We are unable to log in, as seen in the screenshot provided https://prnt.sc/YcXqIRcffCda

Please review the credentials you provided and let us know the correct username and password.

We look forward to hearing from you.

Kind Regards,
8theme team

Dear, Manchovski,

1/ Thanks for FTP access, but we can’t connect:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
Is there a restriction by IP or something else?

2/ Provide wp-admin access. Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

3/ Please provide screenshots to illustrate your problem, for a better understanding. You can use screenshot tools such as Lightshot or Gyazo and share the links here. Alternatively, you can use a file sharing service such as WeTransfer https://wetransfer.com/.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

It will be fixed globally in the next theme update, but if you provide us with admin and FTP access, we can fix it on your website without having to wait for the next update.

Kind Regards,
8theme team

Hello, Franksong,

Thank you for using our theme.

We can’t check your site – https://prnt.sc/jufmXoyg3R45 Make sure you provided the correct URL.

We noticed that there are no Breadcrumbs on your screenshot from the Shop page. The Breadcrumbs is shown on the Blog page? To edit this, please go to Pages > click on Shop > [8theme] Layout Options > Breadcrumbs style > select “Inherit” https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

Let us know if this helps.

Kind Regards,
8theme team

Hello, LambdaSP,

We will have another specialist review your inquiry in greater detail and will be in touch with you shortly. We kindly ask for your patience and request that you do not alter any access settings.

Kind Regards,
8theme team

Hello, Steven Tay,

You are always welcome!

To show appreciation to our development team, please consider rating our theme.
We value your feedback and it motivates us to continue creating high-quality products – https://themeforest.net/downloads

Thank you for your support!

Kind Regards,
8theme team

Hello, Mariangio,

If you wish to have a filter by color, you must have products that have colors and can be filtered.

We may be able to better assist you after we review your settings. Would you be able to provide us with temporary wp-admin access, if further assistance from our side is still needed?

Kind Regards,
8theme team

Hello,

Thank you for bringing this to our attention. We have forwarded this question to our development team. We will provide you with an answer after the weekend.

Kind Regards,
8theme team

Hello Ms. Morbenia Morbeck,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result of this test.

Also, try to disable CDN caching and check how the video works then.

Best regards,
8theme team

Hello, Ramvidal,

In order to assist you with your inquiry, we request that you provide us with temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

1/ There is no option to disable the scrolling script, but you can disable “Advanced Layout” option in Theme Options >> WooCommerce >> Cart/Checkout Layout and check how it works then.

2/ Please check how it works when the “Advanced Layout” is disabled.

Kind Regards,
8theme team

Hello, Kapil Dev,

Try to add the next code in Theme Options > Theme custom CSS:

.single-product .st-swatch-preview li:after {
    opacity: 1;
    visibility: visible;
    bottom: -5px;
}

Kind Regards,
8theme team

Hello, Kapil Dev,

You can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind Regards,
8theme team

Hello, Padel,

“Where do I find this: …” – edit Home page using Elementor, click on any element (from this section and bottom https://prnt.sc/fhv_lCjVWr4p ) > Advanced > XStore Ajaxify > Lazy loading > On.

“is there anyway I can reduce the number of http requests?” – please read this article https://kinsta.com/blog/make-fewer-http-requests/

Kind Regards,
8theme team

Hello, Luis,

Thank you for getting in touch with us.

We can’t login to your site – https://prnt.sc/PypnIRMGkXcl Please check.
Waiting for your reply.

Kind Regards,
8theme team