Forum Replies Created

Viewing 30 posts - 19,531 through 19,560 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 14:28

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    The text was changed just for the demo, you can do the same using the Loco translate plugin. Install and activate this plugin, go to Theems > XStore > create new English translation > find and change the test > check the result, after that the Loco plugin can be disabled.

    Quick View settings you can find in Theme Options > WooCommerce > Shop elements.

    Please test different Design Types in Theme Options > WooCommerce > Shop > Products style.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 14:21

    Hello, Emanuel,

    Thank you for your response.

    Please go to Header Builder > Cart > Content Type > select “Off-Canvas”.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 14:13

    Hello, Sahnoor Alam,

    Thank you for your response.

    Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > delete static block widget from the Header banner area.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 14:10

    Hello, Catholicans,

    Thank you for your response.

    “And by checking the previous replies (WooCommerce -> status -> log), I found that the template file in the theme was not rendering. Can you please check this?” – provide screenshots, please.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 14:07

    Hello, Hostelion Digital,

    Thank you for contacting us and for using XStore.

    Theme Options > WooCommerce > Single product page > Layout > Stock Status > On.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 13:42

    Hello, Maciejk,

    Please download breadcrumbs.php file from this page – https://we.tl/t-dtcv5JtKyK
    Go to child theme > create “templates” folder and upload the file inside.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:25

    Hello, WebsiteDude,

    We apologize for any inconvenience caused. The code was written with a typo. Here is the correct one. Please test it:

    add_filter('xstore_wishlist_mini_content_ajax', '__return_false');
    add_filter('xstore_compare_mini_content_ajax', '__return_false');

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:20

    Hello, Pit,

    Thank you for contacting us and for using XStore.

    Theme Options > Header Builder > Main menu > Computed box > edit margins or paddings.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:18

    Hello, Marie,

    Thank you for the response.

    https://prnt.sc/GSoGXXkLcswo We can’t log in Please check and provide the correct credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:15

    Hello, Emanuel,

    Thank you for getting in touch with us.

    Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
    and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr Then check if the Off-Canvas works fine.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:15

    Hello, Catholicans,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:14

    Hello, Maciejk,

    We will have another specialist review your inquiry in greater detail and will be in touch with you.
    We kindly ask for your patience and request that you do not alter access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:11

    Hello, Clau8826,

    Thank you for the detailed test and reply.

    We regret to inform you that there is no way to improve the situation when the Reviews tab is the first one.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:07

    Hello, Trendy,

    Thank you for your response.

    We’ve made some improvements, please clear the cache and check now.

    We would recommend to all of our customers to use new Elementor widgets that we created from the stretch with new code techniques and optimizations.
    One of those widgets is Slides -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/ so you may recreate your Slider with Slides element which also has many different options and features.

    List of widgets -> https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 12:04

    Hello, Finleydesign,

    Thank you for contacting us and for using XStore.

    It was caused because you have Shop page as “Draft” status
    https://prnt.sc/7BExTU8pUZFO

    Now we made it published and search results are showing normally -> https://prnt.sc/H9RaIwxa9xYB

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 10:38

    Hello, Parshva,

    Thank you for using our theme.

    1/ https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/
    Go to Pages > click on Shop page > [8theme] Layout Options for Pages > Sidebar width

    2/ Could you provide temporary wp-admin access via the Private Content area?

    3/ Theme Options > WooCommerce > Shop elemets > Variation swatches > > Position > select “Disable”

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 10:23

    Hello, Imran Bashir,

    Ok. Thank you for letting us know.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 10:22

    Hello, Isabel Lima,

    Thank you for the response.

    https://prnt.sc/Zahv-FvPdM1V – you need to update the theme. Next time, please do not update the Core plugin before the theme update.

    If this doesn’t solve the situation with scroll, please do this test https://prnt.sc/Nrl-iIbzKNi9 and let us know the result. Also, provide FTP access, then I will pass this topic to our dev team.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 09:42

    Hello, Gewoonbovenaan,

    Thank you for the reply.

    2/ Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.

    Or you can create a static block with the desired content and show it via Single product Builder > HTML block. You can create multiple templates in the builder and set them for different categories – https://prnt.sc/c5vyiaOabuBp

    5/ Please provide URL of the product with this problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 09:20

    Hello, LambdaSP,

    Thank you for your reply.

    Autoplay for this carousel works on mobile from left to right, but on video, you try to scroll from right to left so this situation happens.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 09:08

    Hello, Filmguerilla,

    Thank you for your response.

    “Not sure why contacting them would help fix this?” – We can see the same problem on the Cart page, which is the default WooCommerce page and works independently of the theme. You need to solve the problem with the Cart page first, with help of WooCommerce, then it will be solved for our Wishlist too.

    “Why the IG feature is just showing 4 images not as before. Settings are fixed etc.. What is happening guys?” – Currently, we face 403 even on your Home page in Chrome browser, so can’t check it, and without wp-admin access, we can’t check your settings. Try to click the Refresh Instagram button in Authorization APIs.

    About the 403 error, please read the next articles https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-403-forbidden-error-in-wordpress/ https://www.hostinger.com/tutorials/what-is-403-forbidden-error-and-how-to-fix-it https://www.dreamhost.com/blog/how-to-fix-403-forbidden-error-wordpress/#:~:text=When%20the%20403%20status%20code,specific%20page%20on%20your%20site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:58

    Hello, Wade Yang,

    Thank you for contacting us and for using XStore.

    The problem is caused by an option of 3rd party plugin on your site.

    If you do not want to disable plugins, find a plugin, like a cache or optimizer, and try to disable lazy loading for images there.

    If you can’t find it, you need to disable plugins one by one to find out which one causes the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:50

    Hello, Catholicans,

    Thank you for your response.

    Private Content

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:46

    Hello,

    Thank you for contacting us and for using XStore.

    You can enable “More Items Link” via Theme options > Header Builder > All departments.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:45

    Hello, WebsiteDude,

    Please provide FTP access, we will check what can be done to help you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:37

    Hello, Trendy

    Thank you for your response.

    We can not visit your site – https://prnt.sc/XzNACLloNG_- Is there a restriction by IP or something else? Could you, please, unlock it for Ukraine?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 08:33

    Hello, Isabel Lima,

    Thank you for your response.

    Please check how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

    Provide temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 07:55

    Hello, Luzactual,

    .htaccess file is not a theme part, so we can’t assist you https://wordpress.org/documentation/article/htaccess/

    Please check the private content area from my previous reply. If the problem is in CDN you can stop to use it, or reconfigure it correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 07:51

    Hello, Namaste,

    Because the problem persists even with [products] – default WooCommerce shortcode, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2023 at 07:44

    Hello, Namaste,

    Please check Quick view now.

    About Search (Title text, Placeholder Text), you need to change this via Header Builder > Search, as we can see, you have 4 headers on the site, please edit them all.

    https://prnt.sc/sGeeTYsB91IX – search and translate via Loco translate for the XStore Core plugin, please.

    Kind Regards,
    8theme team

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    Viewing 19,560 results - 19,531 through 19,560 (of 68,227 total)
Viewing 30 posts - 19,531 through 19,560 (of 68,227 total)
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