Page 648 – 8theme.com

Forum Replies Created

Viewing 30 posts - 19,411 through 19,440 (of 68,231 total)

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Rose Tyler

Support staff

April 3, 2023 at 11:11

Hello, Erichurtrez,

Thank you for your response.

1/ As we can see content can be edited using Elementor – https://prnt.sc/6p9EdQJ9u7F0
Please clear the cache and check one more time.
Record a video for us about your actions and the problem.

2/ Colors were changed in the result of the Elementor plugin update, it is independent of our theme.

Kind Regards,
8theme team

#352081 Copied In reply to: I have a litlle problem with page creation

Rose Tyler

Support staff

April 3, 2023 at 10:47

Hello, MAHDAR,

Thank you for your response.

There is no such option, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352077 Copied In reply to: Images of categories in the computer search menu

Rose Tyler

Support staff

April 3, 2023 at 10:38

Hello, Ariel,

We apologize for the delay in responding.

We can’t check your video, unfortunately.

Questions about CDN should be addressed to your hosting provider – https://postimg.cc/7C965JRF , because it is independent of our theme.

We’ve removed the wishlist icon from your Home page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352075 Copied In reply to: Cant Remove wishlist icon from product grid

Rose Tyler

Support staff

April 3, 2023 at 10:21

Hello, Marie,

Thank you for your response.

Comparing plugins’ email templates and default WooCommerce templates you may see that Advanced local pickup for WooCommerce plugin has few more conditions -> https://prnt.sc/DaI28iZSP20f which make load of the email template content forcibly from their files and not from the basic ones (which could be filtered/hooked by our builder).
At first sight, it could be fixed simply by copying the emails templates files to your child theme but anyway we recommend you contact with plugin’s author with such questions to find the correct files and way for making it work correctly.

Thanks for understanding!

Kind Regards,
8theme team

#352070 Copied In reply to: Variation swatches and shortcodes don´t work

Rose Tyler

Support staff

April 3, 2023 at 10:09

Hello, Hostelion Digital,

Yes, it is possible.
Also, we have advanced stock settings (Theme options > WooCommerce > Shop elements), and “out of stock” label (Theme options > WooCommerce > Shop elements > Product badges).

Kind Regards,
8theme team

#352066 Copied In reply to: Display Product Status only on the Product itself

Rose Tyler

Support staff

April 3, 2023 at 10:05

Hello, Namaste,

Thank you for getting in touch with us.

Please provide URL of page with this problem, temporary wp-admin and FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352065 Copied In reply to: Yoast can not optimize SEO data Error parsing the response to JSON.

Rose Tyler

Support staff

April 3, 2023 at 10:04

Hello, Ritik Kumar,

Thank you for contacting us and for using XStore.

1/ Please try to disable 3rd party plugins and check how it works then.

2/ Check how it works when our Email Builder is disabled.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352064 Copied In reply to: unneccessary email is getting fired when the account creation is happening

Rose Tyler

Support staff

April 3, 2023 at 09:58

Hello, Remilekun Farotade,

Thank you for contacting us and for using XStore.

1/ Please try to disable 3rd party plugins and check how it works then.

This demo uses Multiple headers, so edit them via Theme Options > Header Builder > Multiple headers.

2/ XStore > Sales Booster > enable and configure Floating Menu.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352062 Copied In reply to: Slow Loading and confusing while trying to edit the Demo Theme

Rose Tyler

Support staff

April 3, 2023 at 09:48

Hello, Namaste,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#352058 Copied In reply to: Category description font adjustment/settings

Rose Tyler

Support staff

April 3, 2023 at 09:45

Hello, Wade Yang,

Do you use a static block to create that menu?

Kind Regards,
8theme team

#352057 Copied In reply to: Image display problem when using Ajax and filter

Rose Tyler

Support staff

April 3, 2023 at 09:43

Hello, LambdaSP,

Please check the Private content area.

Try to delete the logo from the mobile header and test header then. If this solves the problem, you need to replace the logo image, because there is no need to upload so a big image.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352056 Copied In reply to: Why after click on add to cart the add to cart notification no show up and the mini-cart not open

Rose Tyler

Support staff

April 3, 2023 at 09:06

Hello, Dee,

Thank you for contacting us and for using XStore.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Please provide temporary wp-admin, and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#352049 Copied In reply to: After importing demo, I checked the website and it’s just an blank page

Rose Tyler

Support staff

April 3, 2023 at 08:42

Hello, Sahnoor Alam,

Thank you for your response.

1/ Please watch this video https://youtu.be/JiI6qDaVtY4 You can import menu sections from our XStore studio.

2/ We would recommend you contact support of WooCommerce, because we do not have additional settings for this.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352044 Copied In reply to: Hello, How can I change the footer credit?

Rose Tyler

Support staff

April 3, 2023 at 08:26

Hello, Thelaunch,

Thank you for contacting us and for using XStore.

Try to disable Mobile Content Optimization under XStore > Theme Options > General/Layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352042 Copied In reply to: Header is now showing correctly on Desktop and Mobile version (it switches)

Rose Tyler

Support staff

April 3, 2023 at 08:21

Hello, Coxwell,

Thank you for contacting us.

Yes, you can.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352041 Copied In reply to: How to use same theme activation key in live and localhost(Local environment)

Rose Tyler

Support staff

April 3, 2023 at 08:19

Hello, Yash1n,

Thank you for the response.

Try to disable Elementor Pro and check how it works then.

If this solves the problem, contact support of Elementor Pro, and provide us with FTP access, so we can take a closer look at the situation.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#352039 Copied In reply to: minicart not products inside, only white background
Rose Tyler

Support staff

April 3, 2023 at 08:03
Hello, Franksong,

We apologize for the delay in responding.

You can use html code in the Description area, for example:

<div style="background-image: url(image url); background-size: cover;"> <h2>custom heading</h2> test text </div>

We hope this information is helpful.

Kind Regards,
8theme team
#352036 Copied In reply to: Things regarding to the shop banner under different category
Rose Tyler

Support staff

April 3, 2023 at 07:47

Hello, Deneme,

Thank you for your response.

We wish you all the best in your business and sites built with XStore!

Kind Regards,
8theme team

#352032 Copied In reply to: Best demo template for google page speed

Rose Tyler

Support staff

April 3, 2023 at 07:31

Hello, Can Ozgel,

Thank you for contacting us and for using XStore.

We can see the logo on your site – https://prnt.sc/lLTBQ9wVt2cL Is the problem solved?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352027 Copied In reply to: i can’t change the main logo

Rose Tyler

Support staff

April 2, 2023 at 17:55

Hello, Trends Bird Limited,

The problem was caused by your custom CSS code.
We’ve deleted
.mobile-header-wrapper {
display: unset !important;
}
from https://prnt.sc/c14MVfCe2mgW to fix the problem. You can check the header now.

Kind Regards,
8theme team

#352013 Copied In reply to: Product title line limit isn’t working in Home page

Rose Tyler

Support staff

April 2, 2023 at 17:35

Hello, Namaste,

Thank you for contacting us and for using XStore.

Here is our Toggle Text element example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/toggle-text-element/

Here you can find more elements – https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Kind Regards,
8theme team

#352012 Copied In reply to: Text with Read more (expand text) element

Rose Tyler

Support staff

April 2, 2023 at 17:32

Hello, Nancy,

Thank you for getting in touch with us.

Please check this example – https://prnt.sc/8Ek7cUmYbdbT + https://prnt.sc/b6jmA0mvLcVC = https://prnt.sc/CzPTSkAsOcot

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352011 Copied In reply to: Getting all categories in columns directly under menu button

Rose Tyler

Support staff

April 2, 2023 at 17:19

https://www.8theme.com/topic/how-to-show-products-from-specific-categories-on-the-shop-page-2/#post-351995

#352010 Copied In reply to: How to show products from specific categories on the Shop page

Rose Tyler

Support staff

April 2, 2023 at 16:15

Hello, Gurhan,

Thank you for getting in touch with us.

Do you mean this problem https://prnt.sc/vKTdw7ms1q3p ? Responsive Design option does not remove margins on mobile.

Kind Regards,
8theme team

#352008 Copied In reply to: Mobil Screens Are Not Working Properly – Not Responsive?

Rose Tyler

Support staff

April 2, 2023 at 16:08

Hello, Ivo Eijgenraam,

Thank you for the response.

The code can be added in style.css file of child theme.
As we can see, you do not have the child theme right now on site, so we would recommend you install it.
Download the child theme archive from this page – https://www.8theme.com/downloads/
Go to Appearance > Themes > install and activate the child theme.
Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#352007 Copied In reply to: White space on the right side on tablet and phone

Rose Tyler

Support staff

April 2, 2023 at 16:03

Hello, Veselin,

Thank you for contacting us and for using XStore.

1/ Please describe your request and the desired result for the Search page in more detail.

2/ Check our Media carousel element – https://xstore.8theme.com/elementor/demos/minimal-fashion02/media-carousel-element/

3/ There is no such option for slider, but you can submit a request here – https://www.8theme.com/taskboard/ , so our dev team read it.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352006 Copied In reply to: customise search page plus question about Elementor addons

Rose Tyler

Support staff

April 2, 2023 at 15:53

Hello, KikyoV,

You’re welcome!

Kind Regards,
8theme team

#352005 Copied In reply to: Shop Sidebar Widget – resize the length of widget

Rose Tyler

Support staff

April 2, 2023 at 15:18

Hello, Vitco,

Thank you for contacting us and for using XStore.

Private Content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Please contact administrator
for this information.

#352003 Copied In reply to: THE product link not work

Rose Tyler

Support staff

April 2, 2023 at 15:14

Hello, Ritik Kumar,

We suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins adds the mentioned text.

Kind Regards,
8theme team

#352002 Copied In reply to: THANK YOU PAGE IS SHOWING EXTRA TEXT RESOLVE IT.

Rose Tyler

Support staff

April 2, 2023 at 15:11

Hello, Funky,

Thank you for contacting us and for using XStore.

Please check the next screenshot – https://prnt.sc/Z7IztMsIJmYO

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#352001 Copied In reply to: I’m having trouble changing the icon….
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Viewing 19,440 results - 19,411 through 19,440 (of 68,231 total)

Viewing 30 posts - 19,411 through 19,440 (of 68,231 total)

← 1 2 3 … 647 648 649 … 2,273 2,274 2,275 →

Forum Replies Created

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