Hello, Vlad,

Thank you for contacting us and for using XStore.

In your case, we would recommend unchecking this option – https://prnt.sc/We_yWnXpxOL1

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Belal,

https://www.8theme.com/topic/problem-with-mailchimp-i-dont-know-what-happend/#post-351990

Kind Regards,
8theme team

Hello, Marie,

We can’t connect https://prnt.sc/27G-E0dETRSK Please check the credentials.

If you have any other questions, please open up new topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and describe requests in more detail with screenshots.

Kind Regards,
8theme team

Hello, Hostelion Digital,

Thank you for contacting us and for using XStore.

Here is an example https://prnt.sc/Ckxm7abFwvDA from our demo single product page.

What is login page URL? ../wp-admin/ redirects us to a 404 page.

Please disable all 3rd-party plugins and provide temporary wp-admin access.

Kind Regards,
8theme team

Hello, Bigjohnnyturbo,

Thank you for your response.

1/ Please try to disable the cache plugin on the site, clear cache on mobile, and check how it works then.

2/ Please check if you have the same problem with the Cart page, when not our theme is activated, for example, activate Storefront (default WooCommerce theme) and do the test.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Invis,

We apologize for the delay in responding.

Shortocde should be added via the appropriate element – https://prnt.sc/ZX-hTNuNHd9l

Not sure why you need the div, you can add a custom class here – https://prnt.sc/4nwLTpYUXKce and write custom code here – https://prnt.sc/4nwLTpYUXKce

About sticky/scrolling effect on a custom page, check the docs of Elementor plugin and contact their support first.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Deneme,

Thank you for your reply.

Please check this – https://pagespeed.web.dev/analysis/https-xstore-8theme-com-elementor2-marseille04/4rj524jiis?form_factor=mobile
Google Pagespeed always scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos works very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Antonis,

Thank you for your reply.

First of all, you have our default video on the first slide which was created for our demo and I think it is not needed for your website -> https://demo01.coreit.gr/wp-content/uploads/2020/05/XStore-default-opt.mp4 but it takes 1/2sec to load -> https://prnt.sc/6vXjG1I8SY5U

Some images could be optimized from your side -> https://prnt.sc/JgiG4_xsRGlK (100kb is too much) https://tinypng.com/

Thank you for your inquiry regarding the standard time to load. Unfortunately, there is no definitive answer to this question as the page load time is dependent on a variety of factors such as the server location, page content size, and the client’s country. To put it another way, this question is akin to asking “How much food does a person need to not be hungry?” – the answer to which will vary from person to person. In our demos, we use caching and correctly configurated CDN, and recommend the same to our customers.

You should know that page speed tools are just programmatically written testers with many different conditions which mostly are not needed to be perfect for many customers who goes to your website. If you check the page and it is ok optimized for you as a customer then you may skip those code-written testers. If you still want to improve site loading, we can recommend you to test your website on other testers. GTmetrix shows in detail what is taking too much time and what could be improved. (which images, litespeed style files, js files etc.)
It is required to mention that each extra plugin installed on your WordPress loads its own scripts and styles which could add a few seconds of page loading time and that’s why you have bad results.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Bigjohnnyturbo,

Please clear the browser cache on your mobile device and check how it works now.

Kind Regards,
8theme team

Hello, Remilekun Farotade,

You’re welcome!

Kind Regards,
8theme team

Hello, Ritik Kumar,

Thank you for your response.

In this case, you need to contact the support of that plugin.

Kind Regards,
8theme team

Hello, Antonis,

Thank you for your response.

We opened your site after activation VPN.

We’ve updated the theme and XStore Core plugin.
We disabled Wishlist and Compare plugins because now you can find this functionality on Theme Options > WooCommerce.

Also, we enabled XStore Ajaxify in settings of elements on your Home page, for example – https://prnt.sc/RkniFUX5OhTB

Please check descriptions of all plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.

As mentioned here https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , the most important part of optimizing your site is caching, so we would recommend you use cache plugin. Contact support of cache plugin to find out guidance about the best settings configuration.

Reduce initial server response time – for this contact your hosting provider.

Kind Regards,
8theme team

Hello, Sahnoor Alam,

Thank you for the response.

Please read this article – https://www.8theme.com/documentation/docs/request-a-quote/

This feature works on single product pages only, there is no option to enable it for all pages on the site, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Marie,

Thank you for the response.

Please provide FTP access, I will ask our dev team to check what can be done to help you.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for contacting us and for using XStore.

Please go to Header Builder, and change the width of the logo element in the header content area, for example – https://gyazo.com/0496675d602aa7b1f4f7ac9fd6e4c2e7

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team