Forum Replies Created

Viewing 30 posts - 19,381 through 19,410 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:42

    Hello, Luc,

    Thank you for getting in touch with us.
    Please add the next code in Theme Options > Theme custom CSS > Global:

    .single-product .mfp-wrap.mfp-close-btn-in.mfp-auto-cursor.mfp-zoom-out.mfp-ready {
        z-index: 111043;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:36

    Hello, Hostelion Digital,

    Thank you for the response.

    Please change the code to:

    .woocommerce:not(.single-product) div.product .out-of-stock {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:34

    Hello, Clau8826,

    Changes were done to files. Within 1-2 days the new theme update will be released, you need to contact us after the update, so we do the fix on your site one more time.
    The fix will be added globally later because current update already been sent to ThemeForest and just wait for the approval.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:20

    Hello, Hostelion Digital,

    Provide URL of the product page where the status is visible and disappears once the code is added.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:17

    Hello, Eleni,

    The mentioned popup on the Shop page can be ignored, because this doesn’t affect the work of the mentioned plugin.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:15

    Hello, Marie,

    We recommend you contact with plugin’s author with such questions to find the correct files and way for making it work correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 14:14

    Hello, Juergen,

    Thank you for your response.

    Please submit different questions via separate topics next time – https://www.8theme.com/forums/xstore-wordpress-support-forum/

    1/ Please provide a screenshot.
    Check settings in XStore > Sales Booster > Floating Menu.

    2/ Description content is edited using Elementor, for example – https://prnt.sc/Y9BDnVRXIUEN , so you need to edit the settings of content depending on your needs.

    3/ https://wordpress.org/support/topic/removing-incl-19-vat-from-shop-page/

    4/ You can find settings for buttons in Theme options > Styling. Add to cart button settings are in Theme Options > WooCommerce > Single product Builder > Add to cart.

    5/ Please go to: your site URL/wp-admin/admin.php?page=et-panel-patcher
    and apply path #9050140 – https://prnt.sc/0dZKqsOYYJpr
    Then navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page Layout > Product Added Notification Type and select the option that best suits your needs.

    6/ Please provide screenshots for a better understanding of your request.
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/

    7/ Text transform can be changed via Theme Options > Typography.

    8/ Here is a screenshot from the demo – https://prnt.sc/VYm65q2Vm2Nk

    9/ Please go to XStore > Sales Booster > Progress Bar > enable/disable it https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:43

    Hello, Clau8826,

    Please clear cache and check now.

    We have locked the Ajaxify on 404 pages because it requires Elementor scripts that are not loaded on that specific page.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:32

    Hello, Ajzafar,

    We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    1/ Please try code from this topic – https://www.8theme.com/topic/product-reviews-not-showing-properly-in-this-theme/

    2/ Here is a video about our variation swatches – https://youtu.be/LgzC4iK-j6A In case, you are using a 3rd party plugin, you need to contact the support of that plugin.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:24

    Hello, Hostelion Digital,

    Please add the next code in Theme options > Theme custom CSS > Global:

    .woocommerce div.product .out-of-stock {
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:15

    Hello Dionizio Find,

    Thank you for your response.

    In this case, you can upload it not via Theme options globally, but by editing products separately – https://prnt.sc/89jEmCIzT4A6 or for products category – https://prnt.sc/Fn1a5cu6uBI0

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:10

    Hello Marie,

    Thank you for the response.

    There is no such functionality, sorry.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 13:01

    Hello, Wade Yang,

    Thank you for the response.

    We can’t open your site. Screenshot in the Private Content area.

    About image for menu item, here is an example – https://prnt.sc/OIsOYTgdmlh- https://prnt.sc/PHU-zRBnT-Ob https://prnt.sc/itoi_xf3tW4z

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:43

    Hello, Namaste,

    1/ About font, as we can see, it is Jost https://prnt.sc/00ckGMnms2fm
    Please provide an example where it is Roboto.

    2/ The <!--more--> can’t work as you expected, and it is independent of our theme.
    You can create a static block with the desired content and Elementor elements, and after that add that block into the Category description area (Text tab) using shortcode https://prnt.sc/B3Mk2Rre0hxo

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:32

    Hello, Majkvvv,

    Thank you for contacting us and for using XStore.

    Grouped products functionality comes from WooCommerce plugin, we do not have additional settings from our theme side. Please contact WC support – https://wordpress.org/support/plugin/woocommerce/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:24

    Hello, Dee,

    Thank you for the response.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:19

    Hello, Eleni,

    Thank you for contacting us and for using XStore.

    Please provide the correct wp-admin https://prnt.sc/Bqvw3NiHBZ42 and FTP access, so we can take a closer look.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:15

    Hello, Nancy,

    Thank you for the response.

    Today new theme version will be released. Please check how it works after the update.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:12

    Hello Antonis,

    Thank you for your response.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:08

    Hello, Techgaon,

    Thank you for contacting us and for using XStore.

    Please provide the correct wp-admin and FTP access, so we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:07

    Hello, Oceanbulkon,

    Thank you for contacting us and for using XStore.

    Have you tried to contact the support of the plugin? Please do this first.

    Do you have a problem with the plugin when our theme is activated only? Please check how it works when a default WooCommerce theme – Storefront is activated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 12:04

    Hello, Nixatsnow,

    Thank you for contacting us and for using XStore.

    Try to change columns here – https://prnt.sc/VeD-h4k0UR6V

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 11:35

    Hello, KikyoV,

    Thank you for contacting us and for using XStore.

    Please provide URL of the digital product from your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 11:33

    Hello, Chris0483,

    Try to disable Elementor Pro and check how it works then.

    If this solves the problem, contact support of Elementor Pro, and provide us with FTP access, so we can take a closer look at the situation.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 11:16

    Hello, Namaste,

    Thank you for your response.

    1/ Please watch this video – https://youtu.be/MYei56eV7mU

    2/ We do not have such plans.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 11:14

    Hello, Cristina,

    Thank you for getting in touch with us.

    You can use the next custom CSS code:

    .blog-post a {
        color: red;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 11:11

    Hello, Erichurtrez,

    Thank you for your response.

    1/ As we can see content can be edited using Elementor – https://prnt.sc/6p9EdQJ9u7F0
    Please clear the cache and check one more time.
    Record a video for us about your actions and the problem.

    2/ Colors were changed in the result of the Elementor plugin update, it is independent of our theme.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 10:47

    Hello, MAHDAR,

    Thank you for your response.

    There is no such option, unfortunately.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 10:38

    Hello, Ariel,

    We apologize for the delay in responding.

    We can’t check your video, unfortunately.

    Questions about CDN should be addressed to your hosting provider – https://postimg.cc/7C965JRF , because it is independent of our theme.

    We’ve removed the wishlist icon from your Home page.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 10:21

    Hello, Marie,

    Thank you for your response.

    Comparing plugins’ email templates and default WooCommerce templates you may see that Advanced local pickup for WooCommerce plugin has few more conditions -> https://prnt.sc/DaI28iZSP20f which make load of the email template content forcibly from their files and not from the basic ones (which could be filtered/hooked by our builder).
    At first sight, it could be fixed simply by copying the emails templates files to your child theme but anyway we recommend you contact with plugin’s author with such questions to find the correct files and way for making it work correctly.

    Thanks for understanding!

    Kind Regards,
    8theme team

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    Viewing 19,410 results - 19,381 through 19,410 (of 68,227 total)
Viewing 30 posts - 19,381 through 19,410 (of 68,227 total)
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