Minicart not products inside, only white background

This topic has 4 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Yash1n
    Yash1n
    Participant
    April 3, 2023 at 07:47

    https://prnt.sc/9NE5E_DAF_kJ cant remove product

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 3, 2023 at 07:56

    Hello Yash1n,

    We kindly suggest disabling all third-party plugins (including cache plugins and also CDN system) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We thank you for your cooperation and look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Yash1n
    Yash1n
    Participant
    April 3, 2023 at 08:11

    check please

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 3, 2023 at 08:19

    Hello, Yash1n,

    Thank you for the response.

    Try to disable Elementor Pro and check how it works then.

    If this solves the problem, contact support of Elementor Pro, and provide us with FTP access, so we can take a closer look at the situation.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

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