Hello, Kezalkoatlj,

Fixed.
There was “CRITICAL Uncaught Error: Failed opening required ‘/wp-content/plugins/et-core-plugin/app/models/customizer/templates/header/parts/пошук.php”, because of your translation here – https://prnt.sc/-ZBJrN4jCSBE

Kind Regards,
8theme team

Hello, Kaya,

Thank you for contacting us and for using XStore.

Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Mktnegocios,

Thank you for contacting us and for using XStore.

Please hover over the Secondary menu element https://prnt.sc/MEqxnkDjFCoq and you will find the delete button – https://prnt.sc/l5u3NiM4lreO

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Marie,

Thank you for your response.

Do you want to change this text – https://prnt.sc/jgZUakRunKRy ?

Kind Regards,
8theme team

Hello, Tada,

Thank you for contacting us and for using XStore.

We suggest that you use a CDN on your server to provide an equally fast web experience to your users across the globe.

Also, contact your hosting provider to “Reduce initial server response time” and ask what else they can do to speed up the site.

Check the site speed after that.

Kind Regards,
8theme team

Hello, Stelio,

Thank you for contacting us and for using XStore.

1/ Please try to disable all 3rd-party plugins and check how it works then.
If the problem is not caused by a plugin, provide FTP access, so we can take a closer look.
To create FTP access, please contact your hosting provider for assistance.

2/ There are main recommendations – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ You can check how images look like on the Shop page when not our theme, but a default WooCommerce theme – Storefront is activated on the site. The situation will be the same, so try to contact the support of WooCommerce to get advice.

Kind Regards,
8theme team

Hello, Mariangio,

Thank you for contacting us and for using XStore.

Related products functionality comes from WooCommerce plugin – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ Our theme doesn’t affect it, you will have the same result even with Storefront (default WooCommerce theme) activated.

Kind Regards,
8theme team

Hello, Loool,

Thank you for contacting us and for using XStore.

You can disable “Variations As Simple Products” via Theme Options > WooCommerce > Shop > Products design.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Manchovski,

Thank you for your response.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
We would recommend you contact the support of the plugin you are using for adjusting discount prices.

If you set the sale price in the default way https://prnt.sc/9ynjNVl8V2EZ , our Status widget will recognize the sale product.

Kind Regards,
8theme team

Hello, Carnavaldecadiztv,

Thank you for your response.

We can’t access your Dashboard still – https://prnt.sc/Xr1WfK4DzEpm Please check. Do you have any restrictions by IP or something else?

About your problem with page editing, please go to Dashboard -> WooCommerce -> Status -> Logs and select today’s log. What info do you have there?

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Kind Regards,
8theme team

Hello, Pierre,

Thank you for your response.

Could you please provide temporary wp-admin and FTP access?

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, 33swift,

Thank you for contacting us and for using XStore.

Please go to Theme Options > WooCommerce > Shop > Shop page layout > Pagination Type > Infinite scroll, clear all cache and check the result. If this doesn’t work, disable all 3rd party plugins (including cache and check then). Or activate WooCommerce Infinite Scroll plugin > set the next settings – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/ and check how it works with all 3rd party plugins disabled.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, MAHDAR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

https://xstore.8theme.com/elementor2/luxury-jewelry/ On this demo the header overlap is activated via Header Builder. Also, the header background color is selected – transparent.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Adams,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Bloody,

Thank you for your response.

Private Content.

Kind Regards,
8theme team