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Error in remittance payment. When you confirm the order, the page freezes

This topic has 8 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

kaya

Participant

April 9, 2023 at 15:23

No payment by wire transfer

Please, contact administrator
for this information.

#352765 Copied Theme version: 9.1 WooCommerce version: end version

7 Answers

Rose Tyler

Support staff

April 9, 2023 at 15:51

Hello, Kaya,

Thank you for contacting us and for using XStore.

Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#352772 Copied

kaya

Participant

April 9, 2023 at 16:33

helloo, the problem is in the theme(xstore)

#352774 Copied

Rose Tyler

Support staff

April 9, 2023 at 16:57

Hello, Kaya,

Thank you for the response.

Please record videos of the problem and of the correct work with Storefront. Upload them on a filesharing service and provide the URL via the Private Content area, please.

Also, provide temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

#352777 Copied

kaya

Participant

April 9, 2023 at 17:34

okey

Please contact administrator
for this information.

#352781 Copied

Rose Tyler

Support staff

April 10, 2023 at 07:35

Hello, Kaya,

Thank you for the temporary wp-admin access.

1/ We need videos still.

2/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result.

Kind Regards,
8theme team

#352810 Copied

kaya

Participant

April 10, 2023 at 15:43

a

Please contact administrator
for this information.

#352865 Copied

Rose Tyler

Support staff

April 10, 2023 at 15:55

Hello, Kaya,

Thank you for the video.

1/ Have you tried to disable all 3rd party plugins and check how it works then? Please do this and let us know the result.

2/ Screenshot in the Private Content area

Kind Regards,
8theme team

Please contact administrator
for this information.

#352866 Copied
Tagged: error, freeze, order, remittance payment, themes, woocommerce, wordpress
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