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Smart Carousel not working for “Ajax Products Tabs”/Featured Products widget

This topic has 7 replies, 2 voices, and was last updated 1 years ago ago by Rose Tyler

Stelio

Participant

April 9, 2023 at 02:29

I have 2 doubts:

1) I am using smart carousel option for all products and everything is working fine except in “Ajax Products Tabs” widget in Featured Products where smart carousel is working only for this slider product:

https://vittatech.com.br/home-nova/

https://prnt.sc/YWOux4o7ZlLn

https://prnt.sc/JH-PE9pKMsb_

2) The other question is how to improve the image quality of these sliders since I’m using images in the same aspect ratio as the original image I uploaded. The quick view and single product page images are fine, except for the sliders and store page.

If you need access to the Dashboard, the login data is in the private area.

Thanks

Please, contact administrator
for this information.

#352700 Copied Theme version: 9.1 WooCommerce version: 7.5.1

6 Answers

Rose Tyler

Support staff

April 9, 2023 at 14:47

Hello, Stelio,

Thank you for contacting us and for using XStore.

1/ Please try to disable all 3rd-party plugins and check how it works then.
If the problem is not caused by a plugin, provide FTP access, so we can take a closer look.
To create FTP access, please contact your hosting provider for assistance.

2/ There are main recommendations – https://xstore.helpscoutdocs.com/article/89-product-images You can check how images look like on the Shop page when not our theme, but a default WooCommerce theme – Storefront is activated on the site. The situation will be the same, so try to contact the support of WooCommerce to get advice.

Kind Regards,
8theme team

#352758 Copied

Stelio

Participant

April 9, 2023 at 17:18

Regarding item 1, I disabled all the plugins, leaving only the Elementor, Elementor Pro and XStore Core plugins active, and the problem remained the same.

Follow the FTP data and access to the dasboard in the private area to verify.

Regarding item 2, I will study the suggested material, thank you.

Please contact administrator
for this information.

#352778 Copied

Rose Tyler

Support staff

April 10, 2023 at 10:03

Hello, Stelio,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
We kindly ask for your patience and request that you do not alter access.

Kind Regards,
8theme team

#352815 Copied

Rose Tyler

Support staff

April 10, 2023 at 13:58

Hello, Stelio,

It was because you selected product variations ( https://prnt.sc/7dFuN6EimlSf ) there -> https://prnt.sc/kdRqjwbRzIPe and they have only 1 image -> and don’t inherit parent gallery settings for such hover effect.
We have created for you a duplication of your tabs but with variable products instead of variations in the first tab.
Example: https://prnt.sc/gjh3mX07oHro

In such situation we recommend you not select variations there or change the hover effect to another one for those products in tabs.

Kind Regards,
8theme team

#352851 Copied

Stelio

Participant

April 10, 2023 at 14:27

Ok, I got it!

Thanks very much!

#352854 Copied

Rose Tyler

Support staff

April 10, 2023 at 14:34

You’re welcome!

Kind Regards,
8theme team

#352855 Copied
Tagged: ajax, best selling, featured products, smart carousel, themes, widgets, woocommerce
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Smart Carousel not working for “Ajax Products Tabs”/Featured Products widget

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