Hello,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problem.

The only situation where you may face such behavior of Cookie notice is when an incognito browser window is used, but there is no solution for it, because of the specific work of an incognito browser window https://support.google.com/chrome/answer/9845881?hl=en#zippy=%2Chow-incognito-mode-protects-your-privacy “Browsing in Incognito mode means your activity data isn’t saved on your device, or to a Google Account you’re not signed into.”

Kind Regards,
8theme team

Hello, Dionizio Find,

Thank you for getting in touch with us.

You need to use an additional plugin for this. Unfortunately, we can’t give recommendations for such plugins, so we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mady,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Go to Theme Options > Header Builder > Multiple headers > edit custom header.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, ProdbyDaan,

We can’t see the image still, unfortunately.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

Hello, Dhruv,

Fixed, please, check now.
It was our typography “wrong word” issue and it is already fixed for you and be included in the next theme update!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Lifetrekker,

Thank you for your response.

Please go to Header Builder > Multiple headers > edit Front page header https://prnt.sc/oYD8rF3hLljN

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Juergen,

We’ve added custom CSS code – https://prnt.sc/ibda64horSVn
Please check.

Kind Regards,
8theme team

Hello, Alessandro,

Thank you for contacting us and for using XStore.

Please try to use the next custom CSS code:

.site-header-vertical .nav-sublist-dropdown .container::-webkit-scrollbar {
    width: 10px !important;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Awatif,

Thank you for contacting us and for using XStore.

1/ Please check the selected menu in Header Builder > Mobile menu. You have a few headers on the site, so do not forget to check settings for all via Multiple headers.
We can see the Mobile panel on your Shop page – https://prnt.sc/8OCv8sVSzst4 , so what bottom menu do you mean?

2/ We would recommend you disable Header overlap on Mobile via Header Builder > L’en-tête de chevauchement & transparent

3/ Header Builder > Multiple headers > edit settings of Mobile menu for all your headers (3).

4/ We would recommend you to update the theme and XStore Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Kind Regards,
8theme team

Hello, Kioto,

Thank you for your response.

The product category page inherits breadcrumbs from Shop page. Please follow next screenshots: https://prnt.sc/Yn30XePJ-ezn (click on Shop) > https://prnt.sc/L1hft6pDDNld , after that check the result.

Kind Regards,
8theme team

Hello, Lena Patsa,

Thank you for contacting us and for using XStore.

Please provide URL of the site and temporary wp-admin access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme after demo content installation, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

Hello, Bl4cKb3ltsh0p,

Thank you for your response.

1/ We can’t log in to your site. Please check it. Could you temporarily disable recaptcha? We can see js error from it.

2/ Private Content

Kind Regards,
8theme team

Hello, Eshtiag,

Some demo versions have 2 variants: created using Element and created using WPBakery.
About the format or any other questions, our support team can help you here.

Kind Regards,
8theme team

Hello, Kioto,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We suggest you try using the custom CSS code from this topic – https://www.8theme.com/topic/woocommerce-product-widget-line-height-limitation/#post-351729

2/ This is one row https://prnt.sc/6maeGr1Ol9mV , so you need to reduce the height of content in the right sidebar.

3/ Theme Options > Breadcrumbs > select the desire type, or go to Pages > Shop > enable breadcrumbs – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

4/ Please use the next custom CSS code (Theme Options > Theme custom CSS > Global):

.etheme-advanced-headline-mask {
    -webkit-text-fill-color: #222222;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Luc,

Please check https://demooij.daancomputers.nl/shop/?filter_framemaat=57 now.

You created global attributes, and this is correct – https://prnt.sc/-epWbrvCWS0b , but then you created local attributes for products – https://prnt.sc/ZV3Qu4wf6P3Q (same name but local, so the filter doesn’t work in this case). Once we add for the product your global attribute – https://prnt.sc/VVdD4Pks_BWS , the filter works fine, so you can delete the local attribute and use global.

We hope it is clear now.

Kind Regards,
8theme team