Hello, Kapil Dev,

Thank you for your response.

Do you have this problem when our theme is activated only? Please activate a default WordPress theme and test how it works then https://prnt.sc/wlFOBT8qOL0m
If the situation is independent of the activated theme, you need to contact the support of Elementor plugin.

You are editing Home page right now, so we can’t check it, but we’ve tested your Contact Us page and do not face the problem – https://gyazo.com/39e440cc6bac3255ab4bcaf3d68a0a93 Maybe you just need to clear cache of your browser.

Kind Regards,
8theme team

Hello, Rahul Sahu,

Private Content.

Kind Regards,
8theme team

Hello, Kapil Dev,

Thank you for your response and for the screenshots.

“and select today’s log” – means only the log with the latest date is needed.
On all your screenshots if it memory size problem, you need to fix it first – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Kind Regards,
8theme team

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To show products on a custom page you can use one of these elements – https://prnt.sc/s9Ks_tH5hplY
“products with their prices and description” – create new templates via WPbalery > Grid builder https://prnt.sc/b2RCiA-aaaKt , for example – https://prnt.sc/COjOvqi6HmEN , then this template can be selected in settings of Products element, please check this screenshot – https://prnt.sc/32i0OM64RiYi
Please test this and let us know if this is what you are looking for.

“I need contact form within About menu” – we can see About us page in menu on your site already, to be able to add contact form on this page, please click on Edit the page > add element > Contact form 7 > select the form https://prnt.sc/TvwxTtDiX-To
Forms can be created and edited via Dashboard > Contact form 7 (it is a plugin, not our theme functionality), here is an example – https://prnt.sc/6IB8DlERdE79

“I need to set up possibility to switch to different currency” – Currency options come from WooCommerce plugin, to select the currency, please go to Woocommerce > settings > General https://woocommerce.com/document/shop-currency/#:~:text=To%20change%20your%20shop%20currency,store%20will%20be%20priced%20in.
If you want to add currency switcher you should install the additional plugin, https://wordpress.org/plugins/woocommerce-currency-switcher/ for example. Or contact WooCommerce to get other recommendations, this is independent of our theme.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mch,

Thank you for getting in touch with us.

Olga doesn’t work with us anymore, unfortunately.

“Can I get your help please?” – yes, we will do our best to help you. Please describe your request in more detail with screenshots.

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Arturo,

Thank you for your response.

We’ve checked your checkout page and strange but we do not see the problem. Could you, please, record a video for us? It will be appreciated.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please do the next:
Try to disable Advanced layout in Theme Options >> WooCommerce >> Cart/Checkout Layout, and check if you have the problem on the Checkout page then.
Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

You’re welcome!

Kind Regards,
8theme team

Hello, EArienti,

It looks like someone else make changes to your files on FTP
Example:
https://prnt.sc/NG1x6qZeZLqI – we didn’t rename xstore-child folder to xstore-child.old
https://prnt.sc/CoEhOZyAShsW (our latest screenshot) – https://prnt.sc/NGdtwLgqmW0m (file names now)
For now, we renamed files as we did manually before and seems your web-site loads now → https://gyazo.com/2e557245c05093746c7f0990dae4987f

We are not sure that till you read this answer someone will not make something else and the site won’t work again. Please, contact your hosting provider and ask him what is happening there and who makes modifications/creates errors on your website. Also, you can ask to change ftp and admin access so you will be sure that no one except you will be able to make changes.
Hope, your hosting will give you the right way of solutions.

Kind Regards,
8theme team

Hello, Kostas,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We recommend you create a site (full copy) and do work and tests there fisrt. Try the Duplicator plugin if you are looking to migrate/copy your site.

About WCAG you should not face a problem with this. Colors for content can be settings up depending on your needs, using our options or custom CSS code.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, JuenPedro,

Try to disable “Ajax For The Product Categories Widget” in Theme Options > WooCommerce > Shop page Filters, and check hot it works then.

Your site on local, so we can’t check the problem more deeply. Please disable the mentioned Ajax option, as a temporary solution, and contact us once your site will be live.

Kind Regards,
8theme team

Hello, Catholicans,

1/ There is no such option, but custom CSS code can be used. For example:

.product_list_widget li:not(:hover) .quantity-wrapper {
    -webkit-transform: translateY(0px) !important;
    transform: translateY(0px);
    opacity: 1;
    visibility: visible;
    background-color: transparent !important;
}

2/ Theme Options > WooCommerce > Shop > Products design > Design Type; Edit Home page > Products element > Product design type.

Kind Regards,
8theme team

Hello, JuenPedro,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Additionally, go to Elementor > Tools and click on Regenerate CSS & Data.

Clear cache and check the result.

If this doesn’t help, please record a video of the problem.

Kind Regards,
8theme team

Hello, Kapil Dev,

Thank you for your response.

Yes, you need to increase the memory limit.

Also, please go to Dashboard -> WooCommerce -> Status -> Logs, and select today’s log. What info do you have there? This may help to determine what else needs to be fixed.

Kind Regards,
8theme team

Hello, Estudio EntreDos,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Based on the screenshots you provided, we recommend that you reach out to Elementor with your questions in parallel. Please also provide us with the topic you addressed to them so that we can view their response. It is possible that Elementor may provide a solution for us as well.

Please check our reply from this topic – https://www.8theme.com/topic/xstore-failed-to-load-resource-the-server-responded-with-a-status-of-404-admin-ajax-php-404/#post-343615 and add

remove_action( ‘shutdown’, ‘wp_ob_end_flush_all’, 1 );
add_action( ‘shutdown’, function() {
while ( @ob_end_flush() );
} );

on your site as described there.

Kind Regards,
8theme team

Hello, EArienti,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.

You wrote us that your developer did not make any changes for 4 years but checking the one of “problematics“ file in your child theme “xstore-child/framework/template-elements.php“ and it was modified yesterday → https://prnt.sc/TWXD7fXrnvvc
We would recommend you find out who did changes there then.

Your website is working now, please, check!

Below are the details of fixing the fatal error :
For now, we renamed files in xstore-child/framework folder ( https://prnt.sc/CoEhOZyAShsW ) because they are not allowed to be copied & modified in child-theme as those files are core one and are modified on almost each theme update. In more details → those files contain global theme functions that are used everywhere else and by copying those files to your child-theme it is 90% you get notices/error after updates. It was very stange that you didn’t have such errors before.

In case you need to make some modifications we recommend you to make them by adding custom hooks/filters in your child-theme/functions.php but don’t copy and modify the files from framework/, js/, theme/, css/, fonts/, languages/ folders.

Kind Regards,
8theme team