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White Page when loading webshop after recent update

This topic has 4 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Schlee

Participant

April 20, 2023 at 22:33

Hi Team

After a recent update the webshop site remains white when loading the webshop

I tried to disable all plugins if there is a issue, but it didn’t help.

Any idea what it could be?

Thanks

Mike

Please, contact administrator
for this information.

#353999 Copied Theme version: 9.0.3

3 Answers

Tony Rodriguez

Support staff

April 21, 2023 at 05:39

Hello, Schlee,

We have reviewed your website and discovered that you are using an outdated version of the XStore theme and core plugin. We strongly recommend that you update the XStore theme and core plugin to the latest version to avoid any potential issues.

For more information, please refer to our theme documentation at https://xstore.helpscoutdocs.com/article/63-theme-update. Additionally, you can view the changelog at https://xstore.8theme.com/update-history/.

Best Regards,
8Theme’s Team

#354003 Copied

Schlee

Participant

April 21, 2023 at 10:45

Hi Tony

This happened when we updated the last time the Core and Theme. We updated now the core and theme to the newest version and disabled again all plugins and activated child theme. It didn’t solve the issue.

I already contacted our Hoster and he mentioned this is a Theme issue 🙁

Any idea what we can do?

Thanks

Mike

#354048 Copied

Rose Tyler

Support staff

April 21, 2023 at 10:52

Hello, Schlee,

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Provide us with FTP access, so we can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354052 Copied
Tagged: loading, recent update, template, webshop, white page, woocommerce, wordpress
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