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The default home page is not displayed on mobile devices.

This topic has 9 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

Cristian Rodriguez

Participant

April 19, 2023 at 17:34

Hi! On mobile devices, the default desktop home page is not displayed. The header, footer, and content are not shown. How can I configure it to be displayed on mobile? Thank you.

#353863 Copied Theme version: 9.1.2 WooCommerce version: 6.2

8 Answers

Cristian Rodriguez

Participant

April 19, 2023 at 18:35

This is currently how it appears on mobile devices. It appears to be an older version of the home page with the old site style:

https://greendeco.demolegene.com.ar/wp-content/uploads/2023/04/WhatsApp-Image-2023-04-19-at-14.17.59.jpeg

How it should look:

https://greendeco.demolegene.com.ar/wp-content/uploads/2023/04/Personalizar-Green-Deco-Store-–-Construccion-Hogar.png

Please contact administrator
for this information.

#353867 Copied

Tony Rodriguez

Support staff

April 20, 2023 at 06:12

Hello, Cristian Rodriguez,

Thank you for purchasing our theme and for reaching out to our support center.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have deactivated the XStore AMP plugin for you. We have also recorded a video for your reference. https://www.veed.io/view/6ced66f8-6090-426b-976b-6790707f1d0b?sharingWidget=true&panel=share

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

Best Regards,
8Theme’s Team

#353891 Copied

Cristian Rodriguez

Participant

April 21, 2023 at 03:26

Hi! I still have the same problem. Look at this:

For example, the child theme Xstore Child 5, should be look at this:

https://greendeco.demolegene.com.ar/wp-content/uploads/2023/04/Sin-titulo.png

But, when we can access to the URL fo this child theme, look at this:

https://greendeco.demolegene.com.ar/wp-content/uploads/2023/04/WhatsApp-Image-2023-04-20-at-23.23.18.jpeg

The URL access is https://greendeco.demolegene.com.ar/?id=5

This bug happen only in mobile version

Please i need a solution for this error. Thanks.

#354001 Copied

Rose Tyler

Support staff

April 21, 2023 at 09:56

Hello, Cristian Rodriguez,

It is a really strange situation. Please try to do the next:
In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling ALL third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and server cache then check the header again. It is possible that one of the additional plugins is causing problems.

Best Regards,
8Theme’s Team

#354042 Copied

Cristian Rodriguez

Participant

April 21, 2023 at 12:16

Hi! I have already deactivated all cache and third-party plugins, but the issue still persists. Here are the URLs and their respective child themes:

https://greendeco.demolegene.com.ar/?id=2 : Xstore Child 2
https://greendeco.demolegene.com.ar/?id=5 : Xstore Child 5
https://greendeco.demolegene.com.ar/?id=9 : Xstore Child 9

They should display the same header, however, they appear differently on mobile devices. I have already tried clearing the cache of both my browser and WordPress.

#354072 Copied

Rose Tyler

Support staff

April 21, 2023 at 12:34

Hello, Cristian Rodriguez,

Could you please explain why you use a few child themes on the same site?
Do you make it using a 3rd party plugin?

Best Regards,
8Theme’s Team

#354079 Copied

Cristian Rodriguez

Participant

April 21, 2023 at 22:18

Hi! I use several child themes because each one is associated with a different WhatsApp number. Depending on the URL suffix displayed, the associated WhatsApp number is shown. For example: if the URL ends with ?id=5, it is associated with WhatsApp +54 9 11 6855-9858. If it ends with ?id=9, it is associated with WhatsApp +54 9 11 3435-5999.

#354141 Copied

Rose Tyler

Support staff

April 22, 2023 at 12:23

Hello, Cristian Rodriguez,

Theme options you configure are “attached” to theme you have active on the web-site (for more information about basic wordpress function that we use for setting/getting option, please read next article → get_theme_mod() | Function | WordPress Developer Resources ) so we think that each you child-theme has different options now (for header styling expecially) and they should be same configure (export correct options + import file to active child which has broken styles).

It is important to add that it is not a good idea to have multiple themes or use a plugin that allows such cases. If you do such things then probably you will have issues that are not related to our theme but could be replicated with any theme active.

Best Regards,
8Theme’s Team

#354208 Copied
Tagged: homepage, mobile, optimization, templates, woocommerce, wordpress
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