Hello, Estudio EntreDos,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Based on the screenshots you provided, we recommend that you reach out to Elementor with your questions in parallel. Please also provide us with the topic you addressed to them so that we can view their response. It is possible that Elementor may provide a solution for us as well.

Please check our reply from this topic – https://www.8theme.com/topic/xstore-failed-to-load-resource-the-server-responded-with-a-status-of-404-admin-ajax-php-404/#post-343615 and add

remove_action( ‘shutdown’, ‘wp_ob_end_flush_all’, 1 );
add_action( ‘shutdown’, function() {
while ( @ob_end_flush() );
} );

on your site as described there.

Kind Regards,
8theme team

Hello, EArienti,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.

You wrote us that your developer did not make any changes for 4 years but checking the one of “problematics“ file in your child theme “xstore-child/framework/template-elements.php“ and it was modified yesterday → https://prnt.sc/TWXD7fXrnvvc
We would recommend you find out who did changes there then.

Your website is working now, please, check!

Below are the details of fixing the fatal error :
For now, we renamed files in xstore-child/framework folder ( https://prnt.sc/CoEhOZyAShsW ) because they are not allowed to be copied & modified in child-theme as those files are core one and are modified on almost each theme update. In more details → those files contain global theme functions that are used everywhere else and by copying those files to your child-theme it is 90% you get notices/error after updates. It was very stange that you didn’t have such errors before.

In case you need to make some modifications we recommend you to make them by adding custom hooks/filters in your child-theme/functions.php but don’t copy and modify the files from framework/, js/, theme/, css/, fonts/, languages/ folders.

Kind Regards,
8theme team

Hello, Rajeshsangwan,

Thank you for getting in touch with us.

Please describe the problem in more detail. Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Jacob Konah,

Thank you for contacting us and for using XStore.

Private Content.

Kind Regards,
8theme team

Hello, Pit,

Thank you for contacting us and for using XStore.

There is no option to add the price for mobile into the mentioned area, unfortunately.

Please note that additional customization is not included in our basic support scope.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Alex,

Thank you very much for the video.

We’ve removed menus from Ajaxify Menus in Theme Options > Speed Optimization. Please check the menu loading now.

If you do not plan to edit menu content in the near future, enable Menu cache via Theme Options > Speed Optimization.

About the site speed, we would recommend you contact your hosting provider – to “Reduce initial server response time” https://prnt.sc/bpKGQiNIUu6k https://gtmetrix.com/
This tester https://tools.pingdom.com/ shows – https://prnt.sc/EGuSHmpMZmwS , so please read next articles – https://kinsta.com/blog/make-fewer-http-requests/ https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/ https://wpastra.com/add-expires-headers/

Kind Regards,
8theme team

Hello, EArienti,

Thank you for your response.

https://prnt.sc/1RK6uO0v1y7Y Please don’t copy any files from the framework folder to the child theme. They won’t work and may cause issues. If you want to change some functions from files from the framework folder you need to copy only function code to the child theme functions.php and edit that according to your needs (but only in case that function has the next condition wrapped over function -> https://prnt.sc/YUklS8_tXR_A ).

Please note that we are not responsible for any custom changes you make to the child theme.

Kind Regards,
8theme team

Hello, Kyriakos Topsoglou,

Thank you for your reply.

Please refer to the next screenshots – https://prnt.sc/3xSiobJ0sJQZ , the second one in the private content area, because it already has a URL from your site.

Kind Regards,
8theme team

Hello, Lena Patsa,

This time, we are writing to you in regards to the low rating that was left from your end. We kindly request that you review this rating and consider changing it as it is unfairly harming our business. We strive to provide excellent service to our customers, and we believe that this negative rating is not a reflection of our company’s efforts.
We are waiting for your reply.

Kind Regards,
8theme team

Hello, Mch,

Thank you for your response.

Please note that additional customization or content management is not included in our basic support scope. We are able only to guide you with theme options. If you need personal customization you need to hire a developer or content manager.

“Your Guidance was wrong.” – it was correct for adding product categories to the menu, if you want to add pages to menu, of course, you can do this. Menu creating is default functionality of WordPress, so you can find a lot of video tutorials online, or read our documentation.

“I want really good looking product gallery to be able to set the prices and product information and etc, the current one is not good enough. what else we have that I can use?” – please check our demos and provide URL of a page with the desired gallery, then we will be able to guide you.
Or provide any other example, for a better understanding of your request.

“I created the Pages and add them as main Menu, how I can connect Categories to the these menu/Page?” – edit the page and add Products element > select category in settings of that element, for example – https://prnt.sc/C2xQmpiDU1BT

“I want when I add Products under Category of Print it shows under Menu called Print. How can I do that?” – there are 2 ways: – add product category into the menu – https://prnt.sc/5HByCFlKDvWZ ; – https://prnt.sc/yf80Dm7NYPSk

“right now it shows the blog post.” – Dashboard > Settings > Reading > Your homepage displays > A static page (select below Home and Blog pages)

“Menu Contact is wrong also. This is not what I wanted.
I need Contact form within about page” – please describe your request in more detail. Do you want to add a contact form to the content of the About us page? If so, just edit the page and add the appropriate element – https://prnt.sc/qI5Sfn-clpB2

Kind Regards,
8theme team

Hello, Amd4ever,

Thank you for contacting us and for using XStore.

We’ve added one more section on your Home page, please check.
The next settings were set – https://prnt.sc/lhxBSNKVDOhO https://prnt.sc/jv9V6Mrl-FWR https://prnt.sc/CP8fbHzP8Bmh https://prnt.sc/WaHE_30uu5_K

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Vlad,

Thank you for your response.

https://prnt.sc/VQXRqAfYP7ER
background: #321FED;

Text color – https://prnt.sc/KRx8OCAx2XUH

Kind Regards,
8theme team

Hello, PR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

6 months starts from the date of purchase.
You can use the same account on the forum, just ad the next purchase code on the account page – https://prnt.sc/E8iHFPkWtF-3

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Creativesite,

You’re welcome!

1/ Custom CSS code can be used, for example:

.secondary-menu-wrapper .menu {
    background-color: #75a33c !important;
}

add the code in Theme Options > Theme custom CSS.

2/ Header Builder > All departments > Dropdown > Computed Box > edit padding top and bottom.

Best Regards,
8Theme’s Team

Hello, i-Visio,

Thank you for your response.

10/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

11/ Single Product Builder Default template is empty right now, so no content is shown. Please check and add content.

Please do not add new questions here, open up new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ , to prevent a mess in our conversation.

“translations aren’t working” – it is because of incorrect names, please rename xstore-core-fr.po to xstore-core-fr_FR.po and xstore-fr.po to xstore-fr_FR.po

“product sub categories widget doesn’t display on the sidebar, even after cleaning cache” – on whish page? As we can see, this works fine – https://prnt.sc/32nSVrQJL0Jd on Shop page https://prnt.sc/Evmr-5sZIGyD

“can we not use the title in the breadcrumbs ?” – do you want to do this for product categories only? Try to use the next custom CSS code:

.tax-product_cat .page-heading .title {
    display: none;
}

Kind Regards,
8theme team