Forum Replies Created

Viewing 30 posts - 17,641 through 17,670 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 14:13

    Hello BPM-AD,

    Thank you for your response.

    1, 2/ Please clear the cache of the browser and check now. It is fixed by clicking on Elementor > Tools > Regenerate CSS & Data.

    3, 4/ Please disable Noyau MarketKing plugin and check how it works then. You need to contact the support of the plugin.

    5/ Please explain what exactly the problem is on this screenshot.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 14:00

    Hello Lobotomia,

    Thank you for your response.

    There is no option to show all brands on a page, but products can be grouped by brands, for example, click on View here https://prnt.sc/g7icb8pSTkcx to open a page with all products of a particular brand.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 13:57

    Hello Richwebs,

    Thank you for contacting us and for using XStore.

    Please describe the problem in more detail or record a video of the problem.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 13:19

    Hello Trendy,

    Thank you for your response.

    You can change the default color to white in settings of slides – https://prnt.sc/JcnhxGQmQnen
    Try to convert your images from .png to .jpg https://png2jpg.com/ to reduce file size.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 13:13

    Hello Atdsevo,

    Could you please, check now?
    Result: https://gyazo.com/fa366a8919925c3d447d1eb30f7ad69e
    Path of the file (included fix): xstore/js/modules/productCategoriesWidget.min.js

    Details of issue:
    It seems that such an issue was caused because that page was fully built with Elementor builder and has elementor-archive template ( https://prnt.sc/SHS4qv0nfUkH ) that differs from the main content wrapper we usually check for creating accordion for categories widget.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 13:11

    Hello Mircea,

    Thank you for contacting us and for using XStore.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.

    We suppose this is independent of the theme and you need to contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 12:14

    Hello Trendy,

    Thank you for your response.

    It’s related to the speed of the scripts loading. Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader (Theme Options > General) to hide that effect or try to speed up scripts loading using a cache plugin and improve server speed settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 12:12

    Hello,

    Thank you for contacting us and for using XStore.

    There is no such possibility, unfortunately.

    You can send a request to our dev team via this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding new settings in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 11:04

    Hello Alex,

    Thank you for contacting us and for using XStore.

    Please add this custom CSS code, clear cache of mobile browser and check the result:

    .et-toggle-mob-sidebar {
    border: 30px solid transparent;
    margin-left: -30px;
    }
    .et-toggle-mob-sidebars-inner .et-toggle:before {
    right: -30px;
    pointer-events: all;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:54

    Hello Lobotomia,

    Thank you for contacting us and for using XStore.

    There is no such element for Elementor, you can use the Brands Carousel element only.

    Please submit a request here – https://www.8theme.com/taskboard/
    If it receives enough votes from other customers, our dev team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:47

    Hello Ubansal,

    1/ Scroll can be added using the next custom CSS code:

    @media only screen and (max-width: 992px) {
        .single-product .etheme-sticky-cart .et_column:nth-child(2) {
            justify-content: flex-start;
            overflow: auto;
        }
    }

    https://prnt.sc/2Q7KagkVoZEL

    2/ As we can see you changed the color https://prnt.sc/GQWVr2vLg22a
    For other buttons, please go to Theme Options > Styling.

    3/

    .sku_wrapper {
        display: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:29

    Hello Webpat,

    Thank you for contacting us and for using XStore.

    Please provide a screenshot of the block that you want to hide from mobile.
    Also, provide URL of the page with that block.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:24

    Hello, Annemette,

    Please clear cache and check now.

    We’ve disabled “Menu cache” via Theme options > Header builder.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:22

    Hello Kris,

    Please check the answer in this topic – https://www.8theme.com/topic/modules-width-adjusts-itself-when-scrolled-on-cart-page-2/#post-357685

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:21

    Hello, Kris,

    Thank you for your response.

    Edit the Cart page using Elementor > Section > change these settings https://prnt.sc/TvTpIyZIoeo4

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 10:03

    Hello Atdsevo,

    Thank you for contacting us and for using XStore.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:53

    Hello,

    Thank you for contacting us and for using XStore.

    Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets and you will find all available widgets that you may add to the Shop sidebar area –
    https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:52

    Hello PR,

    1/ The code works for all static blocks in secondary-menu-wrapper.

    2/ Yes, you can change 400px to the desired value.

    3/ There is no such option, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:29

    Hello Chandni,

    Thank you for your response.

    We’ve created a “test” product, please check it – https://prnt.sc/NUx-qgc9gTgh https://prnt.sc/hSEzfNGF4Wi6
    Global attributes were used – https://gyazo.com/4705fda984b95a08ec0411c43f67770e https://prnt.sc/Z7kXszI42Axz

    Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
    Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products. You can use these attributes in the shop sidebar using the “layered nav” widgets.
    Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

    You need to use global attributes for variation swatches.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:16

    Hello Rahul Banga,

    Please set the administrator role for the user.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:11

    Hello Culkman,

    We will have another specialist review your inquiry in greater detail and will be in touch with you.

    We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:10

    Hello Trendy,

    Thank you for contacting us and for using XStore.

    We can’t check your site – https://prnt.sc/9ZMzDMatUiKm

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 09:07

    Hello BPM-AD,

    Thank you for your response.

    1/ You can see the same displaying on our demo – https://xstore.8theme.com/elementor/demos/grocery-market/ https://prnt.sc/juBEQs1aWKgL (Chrome browser), so it is not a bug but a predefined behavior.
    You can post a request to our dev team about changing it – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our dev team will consider improving this in one of the upcoming updates.

    2/ We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.
    This means that for many of the things that need to be improved, the 3rd party plugins/services might be required.
    What I can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://elementor.com/help/speed-up-a-slow-site/

    We would recommend you check activated plugins and disable unrequired ones because every additional plugin shows down the site a bit.
    Also, contact your hosting provider to “Reduce initial server response time” and ask what else they can do to speed up the site.

    3/ “all green square don’t appear etc etc and the call to action not appear” – please provide screenhots of mentioned elements from the demo.

    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

    4/ Please provide screenhots of problems from the Cart page.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:48

    Hello PR,

    Thank you for your response.

    We are glad that you sorted it out.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:47

    Hello PR,

    Thank you for your response.

    Please do a test of “More link” for the All Departments menu on your site.

    If this is not what you are looking for, please send a request to our development team – https://www.8theme.com/taskboard/ I
    If it receives enough votes from other customers, our dev team will consider adding new settings/functionality in one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:36

    Hello @richwebs,

    Thank you for your response.

    We did not test such plugins with our theme officially, so can’t give you a solid recommendation. You may contact the support of WooCommerce to get advice – https://wordpress.org/support/plugin/woocommerce/

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:35

    Hello Farhad,

    Thank you for contacting us and for using XStore.

    The same value detected by WooCommerce on your site – https://prnt.sc/Hyz_72jX_Gh_

    Please check our reply on this topic – https://www.8theme.com/topic/max-execution-time-is-0/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:28

    Hello Ubansal,

    In this case, delete the mentioned custom CSS code https://prnt.sc/2nmjNzUI9DAl > https://prnt.sc/TvdZ17-mvAtm (Theme options > Theme custom CSS).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:22

    Hello @Nafer Velaides,

    Thank you for your response.

    Please check the next screenshots – https://prnt.sc/MbjY02vsZ3KM > https://gyazo.com/3ba8ff206fbece8ef760edb17de40afe

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2023 at 08:21

    Hello Marquand,

    You’re welcome!

    Kind Regards,
    8theme team

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    Viewing 17,670 results - 17,641 through 17,670 (of 68,227 total)
Viewing 30 posts - 17,641 through 17,670 (of 68,227 total)
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