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Forum Replies Created

Viewing 30 posts - 17,671 through 17,700 (of 68,231 total)

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Rose Tyler

Support staff

May 25, 2023 at 08:35

Hello Farhad,

Thank you for contacting us and for using XStore.

The same value detected by WooCommerce on your site – https://prnt.sc/Hyz_72jX_Gh_

Please check our reply on this topic – https://www.8theme.com/topic/max-execution-time-is-0/

We hope this information is helpful.

Kind Regards,
8theme team

#357658 Copied In reply to: PHP Max execution time: min (120-180) = -1

Rose Tyler

Support staff

May 25, 2023 at 08:28

Hello Ubansal,

In this case, delete the mentioned custom CSS code https://prnt.sc/2nmjNzUI9DAl > https://prnt.sc/TvdZ17-mvAtm (Theme options > Theme custom CSS).

Kind Regards,
8theme team

#357657 Copied In reply to: Problem switching from PORTO TO XSTORE . PLEASE INSTALL SOON

Rose Tyler

Support staff

May 25, 2023 at 08:22

Hello @Nafer Velaides,

Thank you for your response.

Please check the next screenshots – https://prnt.sc/MbjY02vsZ3KM > https://gyazo.com/3ba8ff206fbece8ef760edb17de40afe

Best Regards,
8Theme’s Team

#357656 Copied In reply to: The first related product image is not displayed

Rose Tyler

Support staff

May 25, 2023 at 08:21

Hello Marquand,

You’re welcome!

Kind Regards,
8theme team

#357654 Copied In reply to: Pre Sale questions on replacing Royal theme with XStore

Rose Tyler

Support staff

May 25, 2023 at 08:20

Hello @PR,

Not sure what you mean.
Did you already test the vertical menu?
Please check this example – https://prnt.sc/yurW1-q5anIR

Kind Regards,
8theme team

#357653 Copied In reply to: How to use the new header vertical?

Rose Tyler

Support staff

May 25, 2023 at 07:46

Hello Kamlesh,

Thank you for your response.

It looks like you are using an additional plugin to add the mentioned mailchimp_woocommerce_newsletter, so we would recommend you contact the support of the plugin.

Kind Regards,
8theme team

#357651 Copied In reply to: how to make complete website with Dark theme and white text

Rose Tyler

Support staff

May 25, 2023 at 07:41

Hello Eshtiag,

Thank you for your response.

What exactly images do you mean? Please describe the problem in more detail and provide new screenshots of the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#357650 Copied In reply to: I have a problem with the mobile view mode not showing up as required

Rose Tyler

Support staff

May 25, 2023 at 07:32

Hello Ubansal,

1/ We’ve added the next code to show the Buy Now button https://prnt.sc/7OxdiAE7vAlT
and the next code to hide the add to cart button: https://prnt.sc/TvdZ17-mvAtm

2/ If you want to change the current functionality of the Buy now button, please post your request here https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding new settings in one of the upcoming updates.

3/ You need to change these settings also https://prnt.sc/cWmJz0Z9laK9 + https://prnt.sc/VGjelWLsHXHo

Kind Regards,
8theme team

#357647 Copied In reply to: Problem switching from PORTO TO XSTORE . PLEASE INSTALL SOON

Rose Tyler

Support staff

May 24, 2023 at 18:54

Hello Eshtiag,

Thank you for contacting us and for using XStore.

Please go to Plugins and disable XStore AMP plugin, or read – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#357599 Copied In reply to: I have a problem with the mobile view mode not showing up as required

Rose Tyler

Support staff

May 24, 2023 at 18:52

Hello Marquand,

Thank you for your response.

As we can see you already have XStore licenses, so you can create a full copy of the site, which uses Royal, – a staging site, and activate XStore there to do tests. In case all is fine, you may purchase a new license for this project and re-activate XStore.

You will not lose static blocks.

Kind Regards,
8theme team

#357598 Copied In reply to: Pre Sale questions on replacing Royal theme with XStore

Rose Tyler

Support staff

May 24, 2023 at 18:30

Hello, Teralt2003,

We’ve checked the Cart page and it works fine.

From the Dashboard on your site, we can’t check WooCommerce > Status > Logs, so FTP access is needed still to enable debug mode and to check files.

We asked you about FTP access at the same time with the staging site – https://gyazo.com/974423709da979663c901f725eb55942 If you really need assistance please reply to us with access.

Kind Regards,
8theme team

#357597 Copied In reply to: mini cart doesn’t update correctly and loses items when any caching is active

Rose Tyler

Support staff

May 24, 2023 at 18:22

Hello BPM-AD,

We are writing to you in regards to the low rating that was left from your end for XStore. We kindly request that you review this rating and consider changing it as it is unfairly harming our business. We strive to provide excellent service to our customers, and we believe that this negative rating is not a reflection of our company’s efforts.
We are waiting for your reply.

Kind Regards,
8theme team

#357596 Copied In reply to: Important issue from XStore Theme UX/UI DESIGN Issue

Rose Tyler

Support staff

May 24, 2023 at 18:13

Hello BPM-AD,

Thank you for contacting us and for using XStore.

1/ It looks like you ran import a few times, we’ve checked and do not see this problem on our test site when the import is done only once.
We’ve removed duplicate items from menus on your site. Please check and let us know if any further assistance is needed.

2/ We’ve disabled the Compare via Theme Options > WooCommerce > Comparaison Intégrée.

3/ Do you mean this mobile panel – https://gyazo.com/b7fd51eb191027e3d2742df8985d4487 ? Please go to Theme Options > Mobile panel > delete all default sections and add new ones from scratch.

4/ This is a known situation, not a bug. Images and hierarchy of categories can’t be imported, so you need to manually add images for demo categories, or delete them and add your own product categories.
Please go to Dashboard > Products > Categories > edit category > add Thumbnail image.
We’ve edited your Home page and selected categories – https://gyazo.com/402e10c002ee4987651d57b62b2b52cb , please check your site now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#357595 Copied In reply to: Important issue from XStore Theme UX/UI DESIGN Issue

Rose Tyler

Support staff

May 24, 2023 at 15:57

Hello Makeitsimple,

Thank you for contacting us and for using XStore.

Please enable Product categories in Appearance > Menus > Screen options https://prnt.sc/VpH6YeIwUcVr , then you will get – https://prnt.sc/GtTwXQDu4DJG

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#357586 Copied In reply to: Menu & Categories. I can’t find categories
Rose Tyler

Support staff

May 24, 2023 at 15:31
Hello Culkman,

We can’t connect FTP:

Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team
#357583 Copied In reply to: Cannot edit custom heading and the circle keeps spinning
Rose Tyler

Support staff

May 24, 2023 at 15:26

Hello Awatif,

The theme is not responsible for the Google search results, so we can’t assist you.
We would recommend contacting the support of WooCommerce https://wordpress.org/support/plugin/woocommerce/, creating a correct sitemap, roboots.txt file, maybe installing an SEO plugin for better optimization of your pages, and then reindexing your site.

Kind Regards,
8theme team

#357581 Copied In reply to: le mot archive s’affiche en face de chaque lien

Rose Tyler

Support staff

May 24, 2023 at 15:05

Hello Culkman,

Please provide FTP access, so our devs can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#357577 Copied In reply to: Cannot edit custom heading and the circle keeps spinning

Rose Tyler

Support staff

May 24, 2023 at 15:01

Hello Webpat,

Thank you for getting in touch with us.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
It helps to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

#357576 Copied In reply to: Order related emails not received from woocommerce

Rose Tyler

Support staff

May 24, 2023 at 15:00

Hello @mustaphaturk,

Thank you for contacting us and for using XStore.

1/ Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
We hope this information is helpful.

2/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

Kind Regards,
8theme team

#357575 Copied In reply to: store page product alignment is faulty and some more questions

Rose Tyler

Support staff

May 24, 2023 at 14:37

Hello, PremiumPetware,

Thank you for your patience and we apologize for the long delay in responding.

Please download a new version of XStore AMP plugin by a link from the Private Content area.
We would like to hear your feedback after the test and what bugs you noticed unresolved.

Kind Regards,
8theme team

Please contact administrator
for this information.

#357572 Copied In reply to: AMP not working for products with 3 selectable attributes

Rose Tyler

Support staff

May 24, 2023 at 14:34

Hello Marquand,

Thank you for getting in touch with us.

1/ Unfortunately, no. Brands is a custom post type, a custom one for a particular theme.

2/ It will be necessary to change not only colors, fonts, but also some content on the pages. Unfortunately, Xstore does not have backward compatibility with Royal or other of our themes.

3/ Regular updates that include new demo versions, fixes, and new functionalities. We also provide Elementor support and a wide range of widgets for it, which you can view at https://xstore.8theme.com/#design-elements . Additionally, we offer a wide range of Sale buster options https://www.8theme.com/documentation/docs/sales-booster/ , custom optimized wishlist https://youtu.be/ZyjZ-vCx0pE and compare systems, patch systemshttps://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/ , header and single product builders, artificial intelligence to help with content creation https://youtu.be/kf5fUK8Wh_4 , and much more https://www.youtube.com/c/8theme/videos

We hope this information is helpful.

Kind Regards,
8theme team

#357571 Copied In reply to: Pre Sale questions on replacing Royal theme with XStore
Rose Tyler

Support staff

May 24, 2023 at 13:51
Hello Vasak,

Thank you for contacting us and for using XStore.

There is no such possibility, unfortunately. It requests additional customization in files, which is outside the scope of our basic support.
If you want paid Customization services submit a customization request to WPKraken team.

You can try to add the next custom CSS code:

@media only screen and (min-width: 992px) { .col-lg-6.col-md-6.col-sm-12.product-information { position: static; margin: 0; width: 34%; } .col-lg-6.col-md-6.col-sm-12.product-information + div { width: 100%; } .col-lg-6.col-md-6.col-sm-12.product-information .product-information-inner { position: absolute; top: 0; right: 9vw; width: 30%; background: #fff; padding: 15px; border: none; max-height: 80vw; overflow: auto; min-width: 350px; } .swipers-couple-wrapper .swiper-wrapper img { margin: 0; } }

+ the code you made → https://prnt.sc/Q7HfWfFHnBYf could be removed because we already added it in the code above with the media query requirement.
But the result is not exactly as in your example, and additional customization is needed still.

Kind Regards,
8theme team
#357567 Copied In reply to: slider Carousel photo
Rose Tyler

Support staff

May 24, 2023 at 13:29

Hello Culkman,

As we can see the custom heading can be edited right now – https://prnt.sc/sQD1TmjGDzdF

Best Regards,
8Theme’s Team

#357566 Copied In reply to: Cannot edit custom heading and the circle keeps spinning

Rose Tyler

Support staff

May 24, 2023 at 13:16

Hello Giuseppe,

Thank you for the response.

1/ You need to rename https://prnt.sc/9TCsvizeA_qn file to xstore-core-it_IT.po and

2/ https://prnt.sc/0zh_cCk1qOMm , so we added translation for the theme – https://prnt.sc/fqN9YVGFGmFs You can find and translate strings now.

3/ Theme options > WooCommerce > Built-In Wishlist > translate strings there also.

We hope this information is helpful.

Kind Regards,
8theme team

#357563 Copied In reply to: Problem with Translation of Theme XStore

Rose Tyler

Support staff

May 24, 2023 at 13:11

Hello Filip,

Thank you for your response.

You need to edit the custom Header for the Front page, here is an example – https://prnt.sc/AL2stCUPW8QJ

Kind Regards,
8theme team

#357562 Copied In reply to: Can’t change the xstore logo in the header

Rose Tyler

Support staff

May 24, 2023 at 13:10

Hello Chandni,

Thank you for contacting us and for using XStore.

Please watch this video tutorial first https://youtu.be/LgzC4iK-j6A

Kind Regards,
8theme team

#357561 Copied In reply to: Variable product need to be change for single product and shop page layout

Rose Tyler

Support staff

May 24, 2023 at 13:07

Hello Ghilan,

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

We hope this information is helpful.

Kind Regards,
8theme team

#357560 Copied In reply to: Header menu showed the same for mobile and lapotp

Rose Tyler

Support staff

May 24, 2023 at 12:42

Hello Filip,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

We hope this information is helpful.

Kind Regards,
8theme team

#357555 Copied In reply to: Can’t change the xstore logo in the header

Rose Tyler

Support staff

May 24, 2023 at 12:41

Hello Rev7,

In this case, we would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#357554 Copied In reply to: Can only generate coupons with default settings

Rose Tyler

Support staff

May 24, 2023 at 12:31

Hello Tofayel Ahmed,

Thank you for contacting us and for using XStore.

By default, registration comes from WooCommerce, not from our theme.
As we can see, the registration form is already edited on your site, so you need to contact support for the additional plugin you are using or WooCommerce support.

We hope this information is helpful.

Kind Regards,
8theme team

#357552 Copied In reply to: How to edit user registration fields by Registration by : OTP and email
← 1 2 3 … 589 590 591 … 2,273 2,274 2,275 →

Viewing 17,700 results - 17,671 through 17,700 (of 68,231 total)

Viewing 30 posts - 17,671 through 17,700 (of 68,231 total)

← 1 2 3 … 589 590 591 … 2,273 2,274 2,275 →

Forum Replies Created

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