Hello @PR,

Not sure what you mean.
Did you already test the vertical menu?
Please check this example – https://prnt.sc/yurW1-q5anIR

Kind Regards,
8theme team

Hello Eshtiag,

Thank you for your response.

What exactly images do you mean? Please describe the problem in more detail and provide new screenshots of the problem.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Eshtiag,

Thank you for contacting us and for using XStore.

Please go to Plugins and disable XStore AMP plugin, or read – https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Teralt2003,

We’ve checked the Cart page and it works fine.

From the Dashboard on your site, we can’t check WooCommerce > Status > Logs, so FTP access is needed still to enable debug mode and to check files.

We asked you about FTP access at the same time with the staging site – https://gyazo.com/974423709da979663c901f725eb55942 If you really need assistance please reply to us with access.

Kind Regards,
8theme team

Hello BPM-AD,

Thank you for contacting us and for using XStore.

1/ It looks like you ran import a few times, we’ve checked and do not see this problem on our test site when the import is done only once.
We’ve removed duplicate items from menus on your site. Please check and let us know if any further assistance is needed.

2/ We’ve disabled the Compare via Theme Options > WooCommerce > Comparaison Intégrée.

3/ Do you mean this mobile panel – https://gyazo.com/b7fd51eb191027e3d2742df8985d4487 ? Please go to Theme Options > Mobile panel > delete all default sections and add new ones from scratch.

4/ This is a known situation, not a bug. Images and hierarchy of categories can’t be imported, so you need to manually add images for demo categories, or delete them and add your own product categories.
Please go to Dashboard > Products > Categories > edit category > add Thumbnail image.
We’ve edited your Home page and selected categories – https://gyazo.com/402e10c002ee4987651d57b62b2b52cb , please check your site now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello Culkman,

We can’t connect FTP:

Error:        	Connection timed out after 20 seconds of inactivity
Error:        	Failed to retrieve directory listing

Please try to connect to FTP using FileZilla by yourself.
What FTP port can we use?
Is there a restriction by IP or something else?

Kind Regards,
8theme team

Hello Culkman,

Please provide FTP access, so our devs can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello @mustaphaturk,

Thank you for contacting us and for using XStore.

1/ Please go to Theme Options > WooCommerce (Shop) > Shop > Products style > Show Excerpt In Content Product > Off.
It is because your excerpt contains tags, and when a part of the excerpt is taken to show on the Shop page, some unclosed tags cause the problem. Keep the option disabled or edit the description of products. You can add a few words in the Short description area, without tags, then the content will be displayed just fine.
We hope this information is helpful.

2/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

Kind Regards,
8theme team

Hello Marquand,

Thank you for getting in touch with us.

1/ Unfortunately, no. Brands is a custom post type, a custom one for a particular theme.

2/ It will be necessary to change not only colors, fonts, but also some content on the pages. Unfortunately, Xstore does not have backward compatibility with Royal or other of our themes.

3/ Regular updates that include new demo versions, fixes, and new functionalities. We also provide Elementor support and a wide range of widgets for it, which you can view at https://xstore.8theme.com/#design-elements . Additionally, we offer a wide range of Sale buster options https://www.8theme.com/documentation/docs/sales-booster/ , custom optimized wishlist https://youtu.be/ZyjZ-vCx0pE and compare systems, patch systemshttps://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/ , header and single product builders, artificial intelligence to help with content creation https://youtu.be/kf5fUK8Wh_4 , and much more https://www.youtube.com/c/8theme/videos

We hope this information is helpful.

Kind Regards,
8theme team

Hello Culkman,

As we can see the custom heading can be edited right now – https://prnt.sc/sQD1TmjGDzdF

Best Regards,
8Theme’s Team

Hello Filip,

Thank you for your response.

You need to edit the custom Header for the Front page, here is an example – https://prnt.sc/AL2stCUPW8QJ

Kind Regards,
8theme team

Hello Ghilan,

We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.

We hope this information is helpful.

Kind Regards,
8theme team

Hello Rev7,

In this case, we would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Annemette,

Please clear cache and check now.

We’ve disabled “One Page Menu” for the Main menu via Header Builder.

Kind Regards,
8theme team

Hello Giuseppe,

Thank you for the response.

What exactly tutorial did you follow? We do not see the Loco Translate plugin on your site. Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and watch this video – https://youtu.be/WYBlzdJs5PU

Thank you for your cooperation and we look forward to hearing from you soon after the Loco plugin installation in case you need further assistance from our side.

Kind Regards,
8theme team