I am contacting you regarding several important issues that need to be resolved with your theme:
1. The importation of the demo has included pages multiple times, generating a lengthy menu and several top menus themselves. I kindly request you to address this problem.
2. I am unable to remove the “Compare” option in your theme, and it’s crucial to disable this feature.
3. In the mobile footer menu, when I click on “My Account,” it displays a 404 error page.
4. The presentation of categories on the homepage does not comply with the demo visible on your website; the images are not aligned and are offset. I kindly ask you to check the entire theme to avoid me having to contact you again due to an import issue.
Thank you for your attention to these matters.Site URL: hidden Theme version: 9.1.6 WooCommerce version: 7.7.0
Thank you for contacting us and for using XStore.
1/ It looks like you ran import a few times, we’ve checked and do not see this problem on our test site when the import is done only once.
We’ve removed duplicate items from menus on your site. Please check and let us know if any further assistance is needed.
2/ We’ve disabled the Compare via Theme Options > WooCommerce > Comparaison Intégrée.
3/ Do you mean this mobile panel – https://gyazo.com/b7fd51eb191027e3d2742df8985d4487 ? Please go to Theme Options > Mobile panel > delete all default sections and add new ones from scratch.
4/ This is a known situation, not a bug. Images and hierarchy of categories can’t be imported, so you need to manually add images for demo categories, or delete them and add your own product categories.
Please go to Dashboard > Products > Categories > edit category > add Thumbnail image.
We’ve edited your Home page and selected categories – https://gyazo.com/402e10c002ee4987651d57b62b2b52cb , please check your site now.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
We are writing to you in regards to the low rating that was left from your end for XStore. We kindly request that you review this rating and consider changing it as it is unfairly harming our business. We strive to provide excellent service to our customers, and we believe that this negative rating is not a reflection of our company’s efforts.
We are waiting for your reply.
Hi thank you for your prompt reply, i put 5 stars for you.
Now i have an issue on the UI UX issue, if you take a look on the dropdown menu for category on the search bar it’s showed like an old design like internet explorer 1900 years LOL, it’s not modern it’s look like a bugs.
I don’t know why also, i put all autoptimize plugin, perfmatters and other plugin to help to increase the loading page with good performance, it’s look like the website don’t loading good, i put all php setting with good setting and it’s looklike slow
Image : https://prnt.sc/eiOiu_Urxxs6 try to click on the arrow you will see it’s showed very badly
Other thing, why when we try to create a product it’s not look like the template page of all product on the demo theme ? : https://vendli.bpm-apps.fr/product/fresh-pomegranate-red-jonaprince-800-g/ all green square don’t appear etc etc and the call to action not appear
Other points, the cart page show very very very extremely badly very very badly, please check all website into tablet, mobile phone and computer you will see it’s very bad team, please help me
Screenshot : https://prnt.sc/NlrFSDkMfilo
Thank you for your response.
1/ You can see the same displaying on our demo – https://xstore.8theme.com/elementor/demos/grocery-market/ https://prnt.sc/juBEQs1aWKgL (Chrome browser), so it is not a bug but a predefined behavior.
You can post a request to our dev team about changing it – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our dev team will consider improving this in one of the upcoming updates.
2/ We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.
This means that for many of the things that need to be improved, the 3rd party plugins/services might be required.
What I can do is share the links that can help you with speed optimization: https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website https://elementor.com/help/speed-up-a-slow-site/
We would recommend you check activated plugins and disable unrequired ones because every additional plugin shows down the site a bit.
Also, contact your hosting provider to “Reduce initial server response time” and ask what else they can do to speed up the site.
3/ “all green square don’t appear etc etc and the call to action not appear” – please provide screenhots of mentioned elements from the demo.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
4/ Please provide screenhots of problems from the Cart page.
Hi thank you very much for your reply,
This is all screenshot to show you UI issues on mobile phone/Tablet :
Thank you for your response.
1, 2/ Please clear the cache of the browser and check now. It is fixed by clicking on Elementor > Tools > Regenerate CSS & Data.
3, 4/ Please disable Noyau MarketKing plugin and check how it works then. You need to contact the support of the plugin.
5/ Please explain what exactly the problem is on this screenshot.
All screenshot show you all design issue, check all screenshot you will see, product too colapse, too short, button to short, cart no center etc etc check and you will see
We can’t disable the MarketKing Plugin it’s a necessary plugin where we will able to have a good MarketPlace compatible with your theme.
About your https://prnt.sc/57hc3qAHuR30 – it is fixed https://prnt.sc/72ut9jgqydTK
https://prnt.sc/y9ATIfPHBbuV – problems come from the mentioned plugin, so you need to contact support of Noyau MarketKing plugin.
We are able to provide support for our theme only, not for 3rd party plugins.
5/ https://prnt.sc/exsG7hCyv3lP – please explain what is incorrect on this screenshot. Or what do you want to change there?
Issue come back again when i add category on home page category image : https://prnt.sc/K-CjBM_nV1rb
As was previously mentioned, you need to replace images for categories, or delete demo categories and add your own via Dashboard > Products > Categories. Such images should be prepared as an example in the Private Content area.
We hope it is clear now.
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