Dear @AnimalShop,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you soon.

Kind Regards,
8theme team

Hello, Ramin9090,

Thank you for getting in touch with us.

Please watch this video – https://youtu.be/WYBlzdJs5PU

Do you mean the language folder on your server? It should be in wp-content/languages/themes

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

1/ Could you please, describe how did you get patches available again after success applying them ? – we don’t have such situation neither on our local web-sites nor on clients’ web-sites.

Did you just wait few hours without any actions on your web-site and they shows again ?
Maybe it is a case when you switch theme to another one then patches cache will be cleared and in such case you will get patches marked as available for activations so you can see patches list again.
Also, you can just ignore to applying them as they are not required to be applied.

2/ We tested your shop page on most popular site-tester GTmetrix and it shows amazing results ( https://prnt.sc/1KLXFnPDQoto ). So we didn’t see any 20sec loading time and “tester” does not see such slow loading of shop page as well. (check link in private content area)

Also, you should know that page speed tools are just programmatically written testers with many different conditions which mostly are not needed to be perfect for many customers who goes to your website. If you check the page and it is ok optimized for you as a customer then you may skip those code-written testers. If you still want to improve site loading, we can recommend you to test your website on other testers. GTmetrix shows in detail what is taking too much time and what could be improved. (which images, litespeed style files, js files etc.)
It is required to mention that each extra plugin installed on your WordPress loads its own scripts and styles which could add a few seconds of page loading time and that’s why you have bad results.

Kind Regards,
8theme team

Hello, @Marta,

1/ Slider revolution has option to load its styles/scripts globally or not → https://prnt.sc/n68X1RAS2C5y – we deactivated it already on your web-site.
2/ Also we noticed that your product images gallery uses extra plugin for displaying → https://prnt.sc/-yBw0YlQlGGT (Additional Variation Images Gallery for WooCommerce plugin → https://prnt.sc/CmIq9NRH8Zy1 )
We have our own option for making a variation gallery for variable products without activating the extra plugin and load extra scripts/styles for the carousel (Theme Options → WooCommerce → Single Product Page → Variation Gallery).

We can also recommend you contact with your hosting provider to ask for some speed up tweeks he can propose to you. As an idea you can try decreasing your PHP version because some plugins could have not perfect compatibility with php 8x version and works slower than with lower php version.

Kind Regards,
8theme team

We’ve answered here – https://www.8theme.com/topic/featured-product-video-breaks-singe-product-gallery/#post-358598

Hello Ubansal,

Thank you for your response.

This situation was caused by – https://prnt.sc/Iib8AfYuPxb3 , so we’ve disabled this option. You can clear cache of the browser and check now.

Also, do not forget to read documentation of cache plugin you are using – https://docs.wp-rocket.me/article/1349-delay-javascript-execution?utm_source=wp_plugin&utm_medium=wp_rocket

Kind Regards,
8theme team

Hello Kristjan,

Thank you for your response.

Please try to disable cache plugin, clear cache of the browser and check how it works then.

Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello Antonio,

Thank you for contacting us and for using XStore.

Related products come from WooCommerce plugin functionality – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ , our theme doesn’t affect them.
If you want to do changes, we would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello Dee,

Thank you for your response.

The issue is caused by your custom CSS (added in Theme Options → Additional CSS) where you hide the top section of panel → https://prnt.sc/rLAsjgfMP6kd

According to the fact it is a bug caused by your custom CSS it means that it is not our bug but rather non-perfect Custom CSS.
We would recommend you to remove those CSS lines and check then → https://gyazo.com/6d529f513b9e31457d197562776c60c6
In case you still don’t want to show that “head“ on off-canvas you can replace

.et-mini-content-head {
    display: none;
}

with next code

.et-mini-content-head {
    height: 0;
    opacity: 0;
    visibility: hidden;
    margin: 0;
    padding: 0;
}

Kind Regards,
8theme team

https://www.8theme.com/topic/how-can-i-deactivate-my-xstore-license-as-the-previous-site-crashed-and-i-cannot-have-the-access-for/#post-358561

Hello, Analogozar,

We checked your booster settings and found that you have next settings set up ( https://prnt.sc/DyzasnHt89vs ):
1/ count is based on real orders
2/ Timeframe for getting the amount of sold product is set to 20 days
3/ Minimum sales count is set to 2 sales

After increasing the timeframe to 40days you can see that those products you sent us got sales-booster message → https://prnt.sc/8h8B_7Ug2gHc .
But it will also increases values for other products → https://prnt.sc/S-NpAXPc6RLX .

In such case it means that this product → Shttps://socialkings.online/de/shop/tiktok-de/tiktok-follower-kaufen/ was not sold as much for last 20 days than this one → https://socialkings.online/nl/shop/tiktok/tiktok-volgers-kopen/
The solutions we can suggest you are one for those:
1/ Change “Show sales type” from “real orders“ → Fake count
2/ Increase time frame days to at least 30 (to get next messages → https://prnt.sc/3FkpHlVjmt7z , https://prnt.sc/IPWogIlwtXnL )

It seems that calculation works ok for products but some of them are not really popular that’s why you don’t see messages there.

We hope that the details we have provided after our analysis will be clear and helpful for you.

Kind Regards,
8theme team

Hello,

Thank you for your response.

The product URL you provided shows a 404 page, so we duplicated another product on your site, here is an example – https://qualityroofracks.com.au/product/ladder-carriers/ladder-load-carrier-test/

Global attributes were used – https://prnt.sc/r291Tax7w3kW > https://prnt.sc/qxFuUm2toBGl

Two different product attributes are available in WooCommerce, local and global product attributes. In WooCommerce both options are called attributes, but there is a difference in the functionality of these attributes.
Global attributes: These are the properties that you will find in the WP-Admin under Product > Attributes. All attributes created here are at on a global website level and can be used with all products.
Local attributes: These attributes are created when you create or edit a product. You cannot use these attributes to filter and they are only visible on the product page itself.

You need to use global attributes for variation swatches.

Kind Regards,
8theme team

Hello AlexPTY,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

We did this https://prnt.sc/HMQigttFrhCN and do not see any problem in your Dashboard > XStore > Patcher https://prnt.sc/Y7vmx-_XJn7f

Kind Regards,
8theme team

Dear Fabio,

Thank you for contacting us and for using XStore.

Please go to Theme Options > Speed Optimization > Ajax Menu Dropdown and Menu cache > Off
If this doesn’t help, try to disable cache plugin on your site.

We hope this information is helpful.

Kind Regards,
8theme team

Hello Kia,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read this article from our documentation – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team