Forum Replies Created

Viewing 30 posts - 17,371 through 17,400 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:50

    Hello, Imthewillz,

    Thank you for your response.

    The account page type can be changed via WooCommerce > Settings > Accounts & Privacy. The “New type” come from XStore the “Default” is from WooCommerce.
    If you want to edit this page more deeply, we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:46

    Dear Fabio,

    Thank you for contacting us and for using XStore.

    Please go to Theme Options > Speed Optimization > Ajax Menu Dropdown and Menu cache > Off
    If this doesn’t help, try to disable cache plugin on your site.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:45

    Hello Mujtaba Rizvi,

    Thank you for contacting us and for using XStore.

    Please download an archive of Figma files by this link – https://we.tl/t-ZFdglxOk5v

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:40

    Hello Kia,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please read this article from our documentation – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:39

    Hello Kristjan,

    Thank you for contacting us and for using XStore.

    Please try to disable Menu cache and static blocks cache via Theme Options > Speed Optimization.

    If this doesn’t help, provide us with temporary wp-admin access, so we can take a closer look.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:37

    Hello AlexPTY,

    Thank you for contacting us and for using XStore.

    1, 3/ Please provide FTP access, we need to check this situation more deeply.
    To create FTP access, please contact your hosting provider for assistance.

    4/ We do not see this problem on your site till login. It looks like some process for admin slows down the site. It can be a 3rd party plugin installed on your site or something from the server side. Please check it.

    5/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 09:28

    Dear @AnimalShop,

    Thank you for your response.

    The problem is in unexpected redirect to the Cart page. Please provide FTP access, we need to check this situation more deeply.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:26

    Hello,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please check the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:21

    Hello Kinhacura,

    Thank you for contacting us and for using XStore.

    Please try to use the next custom CSS code:

    form.post-password-form {
        display: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:20

    Hello Webpat,

    Thank you for contacting us and for using XStore.

    Please provide a video of the problem and URL of page with the banner.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:18

    Hello, Analogozar,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:15

    Hello, Rebeca,

    Thank you for contacting us and for using XStore.

    1/ To edit the track order icon, please go to Static blocks > edit appropriate static block. To find out what exactly block, please go to Header Builder > hover over the track order icon > check the settings of the element.

    2/ There is not enough space for My account words to be next to the account icon right now, so please go to Header Builder > change the width of elements, try to reduce the Search width.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:11

    Hello Dee,

    Thank you for your response.

    As we can see, you have disabled the Off-Canvas for Cart, so we do not see the situation from your screenshot.

    We did not get complaints about this situation from our customers early. What device has a full-screen height 768px? If you resize the browser window did you refresh the page? In this case, we can recommend you to set 3 products for “Mini-Cart Products Amount”.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 08:04

    Hello, Namaste,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:58

    Hello,

    Thank you for contacting us and for using XStore.

    Please watch this video – https://youtu.be/LgzC4iK-j6A This should help you.

    Also, you need to update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:55

    Hello Jrmik,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it without access.

    Please try custom CSS code from this topic – https://www.8theme.com/topic/products-on-the-shop-page-in-one-line/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:51

    Hello Chris0483,

    Thank you for contacting us and for using XStore.

    Please check how it works when funnelkit-stripe-woo-payment-gateway plugin is disabled. If this plugin is the reason for the problem, you need to contact their support.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:48

    Hello,

    Thank you for contacting us and for using XStore.

    In the text of the error, WooCommerce plugin is mentioned, so you need to contact their support first – https://wordpress.org/support/plugin/woocommerce/

    If after that any assistance from our theme side will be needed, please do not forget to provide the URL of page with the problem, temporary wp-admin, and FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:37

    Hello BPM-AD,

    Thank you for contacting us and for using XStore.

    Please go to Pages > click on Home page title > SEO > change canonical URL https://prnt.sc/COTBBdNYxPxl

    [product_page] shortcode comes from WooCommerce, so we would recommend you contact WooCommerce support about changing H1 to H2 – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:16

    Hello Lucas,

    Thank you for your response.

    If the code from our previous reply doesn’t help, please provide us with temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 4, 2023 at 07:15

    Hello Shehzad Ghazi,

    Please check the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 20:01

    Hello BPM-AD,

    We’ve answered here – https://www.8theme.com/topic/personalized-updates-do-not-take-into-account-my-modifications-2/#post-358476
    Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 19:56

    Hello BPM-AD,

    Thank you for contacting us and for using XStore.

    1/ This article from our documentation will help you to change Logo and other elements in the header for the Home page – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Please go to Header Builder > Multiple headers > edit Header for the Front page – https://prnt.sc/x83g9LV0M8K8

    2/ We’ve disabled “Remove Query Strings From Static Resources” via Theme Options > Speed Optimization, so your changes for page content will be visible now.

    3/ Color of buttons can be changed via Theme Options > Styling, and via Single Product Builder > Add to cart.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 17:37

    Hello Shehzad Ghazi,

    Please check the credentials – https://prnt.sc/SWdq-JZSv_R5

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 17:18

    Hello Shehzad Ghazi,

    Thank you for your response.

    Please provide access as text so we can copy it, not like the screenshot right now.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    We kindly ask for your patience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 16:53

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Please provide URL of the variable product from your screenshot.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 16:35

    Hello, Rishab Lodha,

    Thank you for contacting us and for using XStore.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 16:32

    Hello Attapong,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 16:20

    Hello Attapong,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 2, 2023 at 16:03

    Hello Shehzad Ghazi,

    Thank you for your response.

    Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We would like to check what can be done to help you. For this, we need temporary FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

  • 1 2 3 579 580 581 2,273 2,274 2,275
    Viewing 17,400 results - 17,371 through 17,400 (of 68,231 total)
Viewing 30 posts - 17,371 through 17,400 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.