Hello AlexPTY,

Thank you for contacting us and for using XStore.

1, 3/ Please provide FTP access, we need to check this situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

4/ We do not see this problem on your site till login. It looks like some process for admin slows down the site. It can be a 3rd party plugin installed on your site or something from the server side. Please check it.

5/ Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check the Private Content area

Kind Regards,
8theme team

Hello Webpat,

Thank you for contacting us and for using XStore.

Please provide a video of the problem and URL of page with the banner.

Kind Regards,
8theme team.

Hello, Rebeca,

Thank you for contacting us and for using XStore.

1/ To edit the track order icon, please go to Static blocks > edit appropriate static block. To find out what exactly block, please go to Header Builder > hover over the track order icon > check the settings of the element.

2/ There is not enough space for My account words to be next to the account icon right now, so please go to Header Builder > change the width of elements, try to reduce the Search width.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Namaste,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please watch this video about variation swatches – https://youtu.be/LgzC4iK-j6A

We hope this information is helpful.

Kind Regards,
8theme team

Hello Jrmik,

Thank you for contacting us and for using XStore.

Your site is under maintenance mode, so we can’t check it without access.

Please try custom CSS code from this topic – https://www.8theme.com/topic/products-on-the-shop-page-in-one-line/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello,

Thank you for contacting us and for using XStore.

In the text of the error, WooCommerce plugin is mentioned, so you need to contact their support first – https://wordpress.org/support/plugin/woocommerce/

If after that any assistance from our theme side will be needed, please do not forget to provide the URL of page with the problem, temporary wp-admin, and FTP access.

Kind Regards,
8theme team

Hello Lucas,

Thank you for your response.

If the code from our previous reply doesn’t help, please provide us with temporary wp-admin and FTP access.

Kind Regards,
8theme team

Hello BPM-AD,

We’ve answered here – https://www.8theme.com/topic/personalized-updates-do-not-take-into-account-my-modifications-2/#post-358476
Please check.

Kind Regards,
8theme team

Hello Shehzad Ghazi,

Please check the credentials – https://prnt.sc/SWdq-JZSv_R5

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

Thank you for your response.

Please provide URL of the variable product from your screenshot.

Kind Regards,
8theme team

Hello Attapong,

You’re welcome!

Kind Regards,
8theme team

Hello Shehzad Ghazi,

Thank you for your response.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We would like to check what can be done to help you. For this, we need temporary FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello Min_0890,

Thank you for your response.

The problem was caused by your value for “Starting Point Of The Mobile Header” in Theme Options > General. We’ve changed it, so please clear the cache and check the header now.

Kind Regards,
8theme team

Hello, PremiumPetware,

We have conducted a code analysis of how the issue started and how it could be fixed and here are our results of testing:
1/ All plugins disabled except for needed ones (Elementor, WooCommerce, XStore Core, WPBakery.)
2/ XStore AMP activated
3/ Going to a product page from mobile and see FATAL error -> (private area image 01)
4/ Checking the same product page from the desktop and it is ok -> (private area image 02)
5/ We found that even if all plugins (most of them) are inactive then you still have an option named “Pantheon Page Cache” with the button to clear cache inside this settings page -> https://prnt.sc/UEtzMRMqv99G
6/ We decided to clear the cache and then check page from mobile device, and you know what? It does not show any error and works well -> (private area image 03)
7/ Then we checked this product page from the desktop and here come issues -> (private area image 04, 05)
8/ By clearing the cache again (inside Pantheon Page Cache panel) and rechecking the desktop product – it is ok again! But the AMP version is broken then.

Let’s sum up the results of our testing together.

The first time opening the page after clearing the cache will “keep” that version of page inside the cache independently on the device customer comes. Opening page from another device shows a broken structure (as it loads cache version “overlaping” on files loading for this page).
Also, it is important to mention that we tried to find this “step” where cache breaks the page. By adding “var_dump” php function in some places ( https://prnt.sc/NB5lgKLtFc1r ) “smartCard-inline”) we noticed the next situation -> (private area image 06). It means that cache makes some caching (sorry for the tautology) of this filter “woocommerce_locate_template” but not for this -> “wc_get_template_part”. Maybe developers of this cache plugin cache template files and as result it creates such issue with AMP version of web-sites.

Could you please, keep your mind in details provided above and have a conversation with your server to find a way to fully deactivate cache on mobile devices?
Note: for defining if it is a mobile device we use the default WP function – wp_is_mobile().

Kind Regards,
8theme team