Hello, Comprasnethost,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Martin,

Thank you for reaching out to us and providing detailed information about the issue you are experiencing.

This custom CSS code can be used:

.woocommerce-cart .header-html_block4 {
    display: none;
}

Best regards,
8Theme’s Team

Hello, Chris,

Thank you for reaching out to us.

Please provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Duarte,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Oliver Theiß,

Thank you for sharing the solution you discovered with us. We truly appreciate your effort and time.

Best regards,
8Theme’s Team

Hello, Stemalo,

We appreciate your prompt response.

Open your another domain > go to Dashboard > XStore > re-register theme – https://prnt.sc/nAoAOrmEHmPD

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide a link to the page where the display matches the screenshot you have shared?

Best regards,
8Theme’s Team

Hello, Stemalo,

Thank you for getting in touch with us.

XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code.

On your account page https://www.8theme.com/account-user/?user_id=634 you can view your licenses and activations. When you deactivate a theme, the corresponding information will be removed, allowing you to proceed with a new activation. Please rest assured that this process will not disrupt the functionality of your website.

At the same time, we are able to monitor not only the currently active websites but also all websites that have ever used the purchase code. If, after deactivation, it is found that the theme continues to be used on a site and it is not part of the same project, you will be notified of a potential violation. However, this would be a separate matter to address.

Thank you for your understanding. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Hind Technologies,

May we kindly inquire if you have attempted to replace your current theme files with those available for download from ThemeForest or from our website at the following link: https://www.8theme.com/downloads/ ?

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, Creatica,

Unfortunately, we are unable to log in. Could you kindly verify the credentials for us? Additionally, we would appreciate it if you could provide the URL of the product page shown in your screenshot.

Have you also had the chance to review the translation of the XStore Core plugin?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ At the moment, this option is not available.
If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

2/ Could you please try using a different browser to see if the issue persists?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ It is a variable product on your site, please read this article – https://woocommerce.com/document/variable-product/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We understand your concern regarding the absence of a sitemap on your Mediaspulse website. A sitemap is indeed an essential component for website navigation and search engine optimization. However, this particular issue does not appear to be directly related to our theme. Please note that you will have access to a sitemap regardless of the theme you choose.

As the developers of the theme, we are happy to assist with any issues that are specifically related to our product. If you encounter any theme-related concerns, please do not hesitate to let us know, and we will be glad to help.

Maybe these articles will be helpful for you – https://yoast.com/help/xml-sitemap-errors/ https://www.wpbeginner.com/wp-tutorials/how-to-fix-yoasts-wordpress-seo-sitemap-404-error/

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can edit settings – https://prnt.sc/HQpQGYCQLz2j

Best regards,
8Theme’s Team

Hello, Subho,

Thank you for reaching out to us. We understand that the header on your website is displaying twice.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team