Hello, good afternoon, I don’t know why, when I share a product on the website on Facebook, the image doesn’t appear and gives this message: “Just a moment…” but it stays fixed on the screen and that’s it. Can you help me please?
This topic has 4 replies, 2 voices, and was last updated 4 weeks ago ago by Rose Tyler
Hello, good afternoon, I don’t know why, when I share a product on the website on Facebook, the image doesn’t appear and gives this message: “Just a moment…” but it stays fixed on the screen and that’s it. Can you help me please?
Hello, Comprasnethost,
Thank you for contacting us and for using XStore.
Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.
Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/
Warm Regards,
The 8Theme Team
I understood your point, but the problem is that before it worked well, and then it stopped working. I’ve even deactivated all other third-party plugins to check if there was any incompatibility, but it didn’t work.
By any chance, is there a plugin that causes incompatibility with your theme or with other plugins in the theme?
I await your response. Thanks.
Hello, Comprasnethost,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
You must be logged in to reply to this topic.Log in/Sign up