Hello, Carinachan2000,

We’ve set – https://prnt.sc/yidViFovFuBB There was default padding.

If you want to get the full-width image, you need to set it as background, for example, we added it on your Home page https://prnt.sc/AzY9mnrpc6T0 https://prnt.sc/VsPMyxAS2T_0

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check and follow these topics: https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/#post-426384

https://www.8theme.com/topic/assistance-required-age-verification-popup-issue/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Please make sure you applied all patches – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

2/ Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

Best regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

1/ We’ve edited the mobile header settings for you https://prnt.sc/mnvynZLsIq9b . Please clear cache and check the sticky header now.

2/ https://www.8theme.com/topic/header-design-with-image-and-left-aligned-title/#post-431276

Warm Regards,
The 8Theme Team

Hello, Carinachan2000,

We appreciate your prompt response.

We’ve provided a video example via the Private Content area.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your request to have the post title, date, author, and comments centered, as shown in the image you provided.

Theme Options > Blog > Single post > https://prnt.sc/s_cKwM7R840Q

Best regards,
8Theme’s Team

Hello, Saumya,

Thank you for reaching out to us.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import the header after that – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ismat Malik,

We appreciate your prompt response.

Please clear cache and check the Shop page now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for choosing our template. We’re delighted to hear that you love the features and design of our product.

We sincerely apologize for the inconvenience caused by the XStore Core plugin. We understand how frustrating it can be to experience slow performance and critical errors on your website. Rest assured, we are here to assist you in resolving this issue.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Do you have any error logs or specific details about the 500 error you encountered?

Best regards,
8Theme’s Team

Hello, Mei Huang,

Thank you for reaching out to us.

If you are encountering the message “The link you followed has expired” while attempting to install the XStore theme on WordPress, this issue is typically related to the server’s PHP configuration settings, such as upload size or execution time limits. To resolve this, please follow the steps below:

1/ Increase PHP Limits – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
Your hosting provider can do this for you.

2/ Install the Theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-installation/
If adjusting the PHP settings does not resolve the issue, you can manually upload the theme using an FTP client:
– Extract the XStore theme ZIP file on your computer.
– Use an FTP client (e.g., FileZilla) to upload the extracted theme folder to the /wp-content/themes/ directory on your server.
– Once uploaded, activate the theme from your WordPress dashboard under **Appearance > Themes**.

3/ Contact Your Hosting Provider:
If you are unable to modify the PHP settings or upload the theme via FTP, we recommend reaching out to your hosting provider for assistance. They can help adjust the server settings or guide you through the process.

If you continue to experience issues, please do not hesitate to contact us with additional details, and we will be happy to assist further.

Best regards,
8Theme’s Team

Hello, Ismat Malik,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Denurade,

https://prnt.sc/-YBjOJeyF3wX – please provide username and password. Currently, we can’t check your site because of this popup.

Please downgrade the PHP version from 8.3.15 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Subho,

1/ Please click on the Style tab – https://prnt.sc/IH9lYh0BoyXF

2/ Here is what we see on the variable product page https://prnt.sc/sVeHcbxjKaK- Please describe in more detail what you want to change there, for a better understanding of the desired result.

3/ This code can be used to remove the Clear button:

.single-product .reset_variations {
    display: none !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello, Christian,

We wanted to inform you that we have renamed the “revslider” plugin folder to disable the plugin, and as a result, the website can be opened.

Could you kindly provide us with temporary WP-Admin access to proceed further? Additionally, could you let us know the PHP version currently in use on your server?

Best regards,
8Theme’s Team