Hello, Creatica,

Unfortunately, we are unable to log in. Could you kindly verify the credentials for us? Additionally, we would appreciate it if you could provide the URL of the product page shown in your screenshot.

Have you also had the chance to review the translation of the XStore Core plugin?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ At the moment, this option is not available.
If you would like to request additional options, we kindly ask you to submit your request on our task board: https://www.8theme.com/taskboard/
Should your suggestion receive sufficient support from other customers, our development team will carefully consider implementing it in a future update.

2/ Could you please try using a different browser to see if the issue persists?

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ It is a variable product on your site, please read this article – https://woocommerce.com/document/variable-product/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ We understand your concern regarding the absence of a sitemap on your Mediaspulse website. A sitemap is indeed an essential component for website navigation and search engine optimization. However, this particular issue does not appear to be directly related to our theme. Please note that you will have access to a sitemap regardless of the theme you choose.

As the developers of the theme, we are happy to assist with any issues that are specifically related to our product. If you encounter any theme-related concerns, please do not hesitate to let us know, and we will be glad to help.

Maybe these articles will be helpful for you – https://yoast.com/help/xml-sitemap-errors/ https://www.wpbeginner.com/wp-tutorials/how-to-fix-yoasts-wordpress-seo-sitemap-404-error/

2/ We are writing to inform you about an issue related to the usage of your XStore theme license in accordance with Envato’s license policy.

As per Envato’s terms and conditions, 1 license of the XStore theme can be used exclusively for 1 live, active project. This means that each project, website, or domain requires its own unique license. Using a single license for multiple projects or domains violates the license agreement and may result in restrictions on future updates, support, and other services associated with the theme.

We kindly request you to verify your usage and ensure compliance with the licensing policy. If you are running multiple projects, we recommend purchasing additional licenses to cover each active site. You can do so directly through your Envato account.

We appreciate your understanding and cooperation in this matter. If you have any questions or need further clarification regarding licensing, feel free to contact us, and we’ll be happy to assist.

Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can edit settings – https://prnt.sc/HQpQGYCQLz2j

Best regards,
8Theme’s Team

Hello, Subho,

Thank you for reaching out to us. We understand that the header on your website is displaying twice.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, Prosenberg,

We appreciate your prompt response.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Parag,

Thank you for reaching out to us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Oliver Theiß,

In order to assist you more effectively, we kindly request that you record a video demonstrating the issues you are experiencing, along with the steps leading to them. This will enable us to better understand and replicate the problem on our end.

Please upload the video to a file-sharing service, such as https://wetransfer.com/ , and share the URL with us at your earliest convenience.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, Prosenberg,

Thank you for reaching out to us.

Please downgrade the PHP version from 8.3.14 to 8.1 or 8.2 and let us know. Not all plugins are compatible with your current version. Your hosting provider can take this action at your request.

Best regards,
8Theme’s Team

Hello, Anurag,

Thank you for your cooperation. We kindly request your patience as we work towards providing the next update.

Warm Regards,
The 8Theme Team

Hello, Massimiliano,

Thank you for reaching out to us.

We kindly request you to review your settings by navigating to WooCommerce > Settings > Shipping > Shipping Settings.

Best regards,
8Theme’s Team

Hello, Lebra Media Support,

Thank you for contacting us and for using XStore.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, Mauro,

Thank you for your message. Please take your time.

Best regards,
8Theme’s Team

Hello, Nat5434,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access and the URL of page from your screenhot? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team