Forum Replies Created

Viewing 30 posts - 16,951 through 16,980 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 14:48

    Hello, Octavio,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you are using Elementor Pro plugin, we would recommend you contact support of the plugin first.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 14:44

    Hello, Martin,

    Thank you for contacting us and for using XStore.

    Here are the Sticky Header settings from the demo – https://prnt.sc/Lh88RvlWhjbr (no additional plugin used).

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 13:49

    Hello, Vlad,

    Thank you for contacting us and for using XStore.

    1/ This is independent of our theme. You can use Yoast SEO plugin to change it, or contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

    2/ Please provide URL from your site and temporary wp-admin access.

    3/ Custom CSS code can be used. Please provide URL of page so we can sagest you the correct code.

    4/ Please try to edit the content of Text tab, for example – https://prnt.sc/vJPpaulygryS , use <br> https://developer.mozilla.org/en-US/docs/Web/HTML/Element/br

    5/ It is recommended to use the Loco translate plugin to translate/change texts. Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like Core plugin, in /wp-content/languages/plugins folder,
    with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    6/ Please describe where exactly we can find mentioned by your options.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but, please, submit separate topics for different questions to prevent a mess in this conversation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 13:30

    Hello, Massimo,

    Thank you for contacting us and for using XStore.

    Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of the Main sidebar.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 12:52

    Hello, Serjio,

    Thank you for contacting us and for using XStore.

    Please check this topic – https://www.8theme.com/topic/after-i-press-to-product-page-its-automatically-moves-down-for-description-how-i-can-turn-off-it/#post-359783

    If you want to request a new functionality/behavior/option, please do this on the next page – https://www.8theme.com/taskboard/ , so our dev team read it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 12:50

    Hello, Jimmy,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ To change the width of sidebar, please add the next code in Theme Options > Theme custom CSS:

    .sidebar.et-mini-content.et-content-left {
        width: 405px !important;
    }

    2/ Please watch this video about our variation swatches – https://youtu.be/LgzC4iK-j6A

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 12:30

    Hello, DebbieC,

    Mentioned content comes from wcpay-payment plugin, so we would recommend you contact the support of that plugin first.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 12:05

    Hello, Alberto,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    This question is unrelated to the theme activated on your site. you need to contact your hosting provider to get assistance with this.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 12:01

    Hello, Martin,

    You’re welcome!
    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 11:28

    Hello, Martin,

    By default we cropped the titles to display them not too long but in some cases such as you have it is really better to show full title because of breaking chars inside the content. We have added the next code to your child-theme/functions.php

    add_filter('etheme_prev_next_title', function ($title, $full_title) {
    return $full_title;
    }, 10, 2);

    Please clear cache and check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 11:04

    Hello, Shehzad Ghazi,

    Thank you for contacting us and for using XStore.

    We would recommend you contact support of WooCommerce plugin first – https://wordpress.org/support/plugin/woocommerce/ because this comes from WooCommerce, not from our theme.

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 11:02

    Hello, Yash1n,

    Thank you for your response.

    If you do not want to disable “All Tabs Opened” and then “First Tab Opened” via Tabs settings in Theme options, this behavior can’t be changed.
    Current behavior is predefined in theme code and can’t be changed without additional customization there, unfortunately, there is no ready solution right now.

    You can try to do the next:
    – go to Single Product Builder > Tabs > Elements > disable Description and Reviews
    – Detached Reviews > On; All Tabs Opened and First Tab Opened > Off;
    – add Full description element from the bottom panel into page content before tabs – https://prnt.sc/vb-Zl8d5Dr_f
    – check the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 10:47

    Hello, N Nandan,

    Thank you for getting in touch with us.

    Please check answers in these topics – https://www.8theme.com/topic/rename-xstore-theme-folder-from-wp-content/ https://www.8theme.com/topic/failed-to-update-the-update/ https://www.8theme.com/topic/error-importing-demo-default-3-grocery-market/

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 10:43

    Hello, Tal,

    Thank you for your response.

    1/ Please provide URL of category page where we will be able to see the problem.

    2/ We’ve changed the pagination type to “Default” via Theme options because the Infinite scroll plugin is activated on your site. Please check how it works now.
    If the problem is not solved yet, please provide FTP access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 10:18

    Hello, Martin,

    Thank you for getting in touch with us.

    Could you provide temporary wp-admin and FTP access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 10:15

    Hello, Larry,

    Thank you for getting in touch with us.

    We are aware of this situation and unfortunately, there is no solution available at this time. You need to choose between using Ajaxify and links for banners.

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 09:39

    Hello, Tanvir Hossain,

    Thank you for contacting us and for using XStore.

    1/ “But it always shows “Add to basket” ” – could you provide URL of the page?

    2/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you have any other questions or concerns, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 08:54

    Hello, Abishek,

    Thank you for contacting us and for using XStore.

    Please try to Regenerate Thumbnails. You can use the Regenerate thumbnails plugin to do this https://wordpress.org/plugins/regenerate-thumbnails/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 08:20

    Hello Dhruv,

    Check the screenshot from us in the Private content area, it is from your site.
    There are Mixed Content errors, and you need to contact your hosting provider about this.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 07:03

    Hello, Marta,

    Unfortunately, it is currently not possible to realize this, as the meta field “et_variation_gallery_images” is not copied when variations are translated, so the field is empty in the copied products and it is not possible to take these values from the original product, since there is no link between the translated variation and the original variation. Therefore, the only way to do this is to manually reassign the variation gallery.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 16:53

    Hello, Kristjan,

    Thank you for getting in touch with us.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Also, create temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 16:16

    Hello, Marta,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 16:16

    Hello, Derya,

    Thank you for contacting us and for using XStore.

    Issues with your robots.txt are not related to theme code because robots.txt does not come with the theme. You create that file by yourself.
    We would recommend you read materials online https://www.searchenginejournal.com/common-robots-txt-issues/437484/ https://kinsta.com/blog/wordpress-robots-txt/ or hire SEO expert.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 15:22

    Hello, Dorian,

    https://prnt.sc/zrfJD1OtUjYo – we would recommend you contact your hosting provider about this problem. There is something from the server side.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 14:48

    Hello,

    Thank you for your response.

    Please go to Theme Options > WooCommerce > Shop elements > Variation swatches > Primary Attribute > change the attribute here, or set None.
    There is no possibility to select a few Primary Attributes.

    If this can’t give you the desired result, please post your request to our dev team on this page – https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 14:25

    Hello Chandni,

    Thank you for your response.

    Please check the Header now.

    You can make further changes via Theme Options > Header Builder.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 13:43

    Hello, Shirley Djaka,

    To apply a fix, we will need to make some tests. If your site is live, create a staging site (full copy) and provide us with access.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 13:30

    Hello, Shirley Djaka,

    Please check how it works with the default WooCommerce theme – Storefront activated on your site.
    If it works fine with Storefront, provide us with screenshots or video of the correct work, and temporary FTP access. We will check what can be done to help you.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 13:27

    Hello Chandni,

    Thank you for your response.

    There is a message on your site that you updated the Core plugin but not the theme. You need to update XStore – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    Let us know once it will be done, we will check the problem with the header then.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 12:44

    Hello, Hassan,

    Thank you for contacting us and for using XStore.

    Please check how it works with the default WooCommerce theme – Storefront activated on your site. If this situation is independent of our theme, we would recommend you contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 16,980 results - 16,951 through 16,980 (of 68,227 total)
Viewing 30 posts - 16,951 through 16,980 (of 68,227 total)
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