Forum Replies Created

Viewing 30 posts - 16,921 through 16,950 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:39

    Hello, Marta,

    Thank you for getting in touch with us.

    1/ Please record a video of the problem.

    2/ Please provide us with URL of your site and temporary wp-admin access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:37

    Hello, Sumit,

    We can’t log in – https://prnt.sc/jYUNgX3zlbYL , unfortunately. Please check the credentials you provided.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 14:34

    Hello, Parshva,

    Thank you for your response.

    You can activate “Sticky” for a section in the Single Product Builder – https://prnt.sc/Gsf0RN0JAI_I

    If this is not what you are looking for, please describe your request in more detail and provide an example of desired behavior.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:45

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Please try to add the next code in xstore-child/functions.php:
    remove_filter( 'woocommerce_product_variation_title_include_attributes', '__return_false' );
    Or the next one
    add_filter('woocommerce_product_variation_title_include_attributes', '__return_true');
    Clear the cache and check the result.

    Also, check this topic – https://www.8theme.com/topic/product-name-with-variation-on-woo-orders/#post-358749

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:43

    Hello @Ioannis,

    We created a code snippet in your dashboard → https://prnt.sc/5VGLNt1UpCL0
    The result is next → https://prnt.sc/vUPBjnqhNEp9
    Is it acceptable for you?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:41

    Hello, Parshva,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access and URL of the product from your site?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 13:41

    Hello, Kristjan,

    Thank you for your response.

    Please check screenshots in the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:55

    Hello, ziga32,

    Thank you for your response.

    You are using CDN, it seems the code doesn’t work because of cache. Please clear the CDN cache.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:42

    Hello, ziga32,

    Thank you for your response.

    Please check the screenshot in the Private Content area.

    Best regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:37

    Hello, Danielkue,

    Thank you for your response.

    Please rename this file https://prnt.sc/VegT7J62LGaQ to xstore-core-de_DE.po via FTP.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:35

    Hello, ziga32,

    Thank you for your response.

    Please provide temporary wp-admin access, so we can take a closer look at your settings.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:21

    Hello, ziga32,

    Thank you for your response.
    Could you provide temporary wp-admin access?

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:15

    Hello, Danielkue,

    Thank you for contacting us and for using XStore.

    Make sure that you translated XStore Core plugin.

    Provide URL of your site and temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 12:07

    Hello, Kristjan,

    Thank you for your response.

    We can’t log in – https://prnt.sc/cQNJueZuFyfK Please check the credentials.

    Also, please check our answer in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 10:43

    Hello, Vas,

    You’re welcome!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 10:05

    Hello, Tanvir Hossain,

    Changed – https://prnt.sc/-N54Q3MhnGfs
    You can disable the Loco translate plugin now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 09:33

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Please provide FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    We can’t access Dashboard with the access you provided, please set an administrator role for ethesham user.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 07:24

    Hello, Vlad,

    2. Custom CSS code can be used to change style of Out of stock box. For example:

    .content-product .stock.out-of-stock {
        font-size: 10px;
    }

    This text comes from WooCommerce plugin, so you can translate it there.
    https://woocommerce.com/document/woocommerce-localization/

    3/ Provide at least 1 URL, please. Or try the next code:

    .onsale {
        left: unset !important;
        right: 20px;
    }

    4/ Could you record a video of the problem with all your actions? Then we will try to re-create the problem on our test site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:59

    Hello, HUSSTLE,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access, so we can take a closer look and help you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:57

    Hello @Ioannis,

    Thank you for your response.

    Additional customization is outside the scope of our basic support, but we want to check what can be done to help you. Please provide us with FTP access.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:53

    Hello, Shehzad Ghazi,

    Thank you for your response.

    Please provide screenshots or video of the desired behavior with the default theme and screenshots of video of current result with XStore that you would like to change.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:49

    Hello, Tanvir Hossain,

    Thank you for your response.

    Please provide temporary wp-admin access, so we can take a closer look at the settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:42

    Hello, Ben,

    Thank you for getting in touch with us.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 21, 2023 at 06:41

    Hello Mguevararojas2022,

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 17:12

    Hello, Marta,

    We do not see a problem on the mentioned product. Please clear cache and check one more time.

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:25

    Hello, Sadikul Islam,

    Thank you for contacting us and for using XStore.

    Add the next code in functions.php of your child theme:

    add_filter('etheme_sticky_cart_title', function ($title, $full_title) {
        return $full_title;
    }, 10, 2);

    Filter to show the full title in the sticky panel instead of cropped one by 30 chars.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:23

    Hello,

    Could you please, share in private content the ftp path to your WordPress files and files of XStore theme there?
    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:13

    Hello, Kristjan,

    Thank you for the detailed video.

    Please provide temporary wp-admin and FTP access, we need to check this problem more deeply.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:08

    Hello, TheOne,

    In the Private Content area, you can find videos.

    As was mentioned we do not see the problem with media carousel, so can’t fix it, unfortunately. We kindly ask that you use an alternative carousel.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 20, 2023 at 16:05

    Hello, Stefano Valso,

    Thank you for getting in touch with us.

    Please record a video of what should we do to be able to see mentioned notices.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

  • 1 2 3 564 565 566 2,273 2,274 2,275
    Viewing 16,950 results - 16,921 through 16,950 (of 68,231 total)
Viewing 30 posts - 16,921 through 16,950 (of 68,231 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.