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After I press to product page, its automatically moves down for description, how i can turn off it?

This topic has 8 replies, 3 voices, and was last updated 10 months, 2 weeks ago ago by Rose Tyler

Yash1n

Participant

June 20, 2023 at 07:38

Only on mob version

#359752 Copied Theme version: 9.1.7 WooCommerce version: new

7 Answers

Tony Rodriguez

Support staff

June 20, 2023 at 07:47

Hello, @Yash1n,

Thank you for your purchase of our theme and for reaching out to our support center.

To prevent this issue, please navigate to Xstore > Theme Options > Single Product Builder> Tabs > First Tab Opened and All Tabs Opened > and set it to “OFF” before publishing.

For further reference, please refer to the image provided at the following link. https://postimg.cc/qNDpGL8V

We appreciate your business and thank you for your inquiry.

Sincerely,
8Theme’s Team

#359755 Copied

Yash1n

Participant

June 20, 2023 at 07:51

he then hides it, and my problem is another, how can I upload video of problem?

#359756 Copied

Tony Rodriguez

Support staff

June 20, 2023 at 08:02

Hello, @Yash1n,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Also, create temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#359757 Copied

Yash1n

Participant

June 20, 2023 at 08:11

https://we.tl/t-o4vUCT5cZs

its automatically goes down

Please contact administrator
for this information.

#359758 Copied

Tony Rodriguez

Support staff

June 20, 2023 at 08:22

Hello, Yash1n,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm.

Additionally, we have recorded a video for your reference. https://www.veed.io/view/b8c52f78-954b-4297-8791-74788bac291e?sharingWidget=true&panel=share

We hope this helps.

Best regards,
8Theme’s Team

#359761 Copied

Yash1n

Participant

June 20, 2023 at 08:27

but possible to not click for tab, that should be to disclosed by default, but not moving down after enter the product page?

#359762 Copied

Rose Tyler

Support staff

June 20, 2023 at 11:02

Hello, Yash1n,

Thank you for your response.

If you do not want to disable “All Tabs Opened” and then “First Tab Opened” via Tabs settings in Theme options, this behavior can’t be changed.
Current behavior is predefined in theme code and can’t be changed without additional customization there, unfortunately, there is no ready solution right now.

You can try to do the next:
– go to Single Product Builder > Tabs > Elements > disable Description and Reviews
– Detached Reviews > On; All Tabs Opened and First Tab Opened > Off;
– add Full description element from the bottom panel into page content before tabs – https://prnt.sc/vb-Zl8d5Dr_f
– check the result.

Kind Regards,
8theme team

#359783 Copied
Tagged: auto scroll, disable, themes, turn off, woocommerce, wordpress
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