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Viewing 30 posts - 16,981 through 17,010 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 12:41

    Hello, Shirley Djaka,

    Thank you for contacting us and for using XStore.

    Could you please check how it works when Advanced Layout is disabled in Theme Options > WooCommerce > Cart/Checkout Layout?
    Let us know the result.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 10:42

    Hello Chandni,

    Thank you for your response.

    What exactly is wrong in the headers? Please try to change settings via Header Builder or describe your request in more detail so we can assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 10:38

    Dear Prashant,

    Please post your request on our Taskboard at https://www.8theme.com/taskboard/ , so developers team read it. If this request receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.
    Right now there is no ready solution, and additional customization in files is outside the scope of our basic support.
    You were able to see how the Buy Now button works on our demos before purchase, so it is not a bug and we did not receive complaints before.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 07:48

    Hello Chandni,

    Thank you for your response.

    The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
    Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

    If changes were done in Theme Options, after Export/Import all will be fine.
    If changes were done in files of the parent theme, you need to move them into child theme files before the parent theme update (as a rule our team never edits files of the parent theme).

    You can ask your hosting provider to create a full backup to be able to revert updates if something goes wrong. Or you can create a staging site (full copy of the existing one), to be able to do updates / test there first, without affecting your business.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 07:42

    Hello, Massimo,

    Thank you for your response.

    Please try to add the next code in the Custom CSS area for the element https://prnt.sc/MJLPl-5AI0P2

    selector .category-image-circle>a {
        padding-top: 64px;
        width: 64px;
        margin: auto;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 19, 2023 at 06:48

    Hello, Nightcrawler,

    Thank you for your response.
    Were all problems solved?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 15:58

    Hello Dhruv,

    You are using Elementor Pro plugin for the cart. Please try to add the next code in the functions.php file of your child theme:

    add_action('wp_head', function() {
        wp_enqueue_script( 'wc-cart-fragments' );
    });

    Please clear cache and check how it works then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 15:33

    Hello, George,

    Thank you for your response.

    Theme Options > Styling > Dark buttons > Text Color

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 15:28

    Hello, Nightcrawler,

    Thank you for contacting us and for using XStore.

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 15:19

    Hello, George,

    Thank you for your response.

    Do you mean this https://prnt.sc/USA0mJrmYkFT ? Change #42204d color in Theme Custom CSS area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 14:51

    Hello, Wolf,

    Thank you for contacting us and for using XStore.

    There is no such situation on our demo – https://xstore.8theme.com/elementor/demos/niche-market03/product/baked-blush/
    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
    If this behavior is not caused by a plugin, please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 14:46

    Hello, George,

    Thank you for your response.

    1/ Please go to Theme Options > Theme custom CSS > change #ff8da7 color to the desired one.
    2/ Edit Footer static block and pages content using WPBakery, and check the color in settings of elements – https://prnt.sc/lw_Zbl_p98tu

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 14:15

    Hello, George,

    Thank you for contacting us and for using XStore.

    Theme options > Styling > Dark Version > On.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 13:58

    Hello, Jim,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please click here https://prnt.sc/LKI5OyobyFHq and set next settings – https://prnt.sc/SVkE5uMUZWeP

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 10:37

    Hello @Ioannis,

    Thank you for your response.

    You are using our Single Product Builder, so here is the list of hooks – https://www.8theme.com/topic/trying-to-add-some-extra-code/#post-265666
    Ask the plugin to offer you a solution that they can provide, as there is no possibility to add your own hook in their options – https://prnt.sc/jrkKI119AcCe

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 09:35

    Hello, Massimo,

    Thank you for contacting us and for using XStore.

    Some blocks on this page https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/https://gyazo.com/f3ebdd038f2472b198f3f1d449bf1e93 doesn’t have hover effect and page with examples, it means elements exist but we did not create pages for them yet.
    Edit your page > add elements > find and add an element, for example https://prnt.sc/IT5EDfCUOvK1

    About Product Categories Lists, image size can be selected here – https://prnt.sc/m9jCWrEZjmIt
    Please provide URL of the page from your site where this element is used, so we can better understand your request.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 09:24

    Hello, Wade Yang,

    Please try to use the next custom CSS code:

    .size-guide-popup .et-content {
        max-height: 70vh;
        overflow: auto;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 09:20

    Hello @mch,

    We’ve hidden the first message from you in all topics in the Private Content area. You can check and reply.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 08:26

    Hello, Eulice,

    Please clear cache of the browser and check then. It looks like a cache problem.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:48

    Hello, Nafer Velaides,

    Thank you for contacting us and for using XStore.

    Video in the Private Content area is how zoom works in our theme.

    You can post your request about the new zoom type on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:44

    Hello, Webpat,

    Thank you for contacting us and for using XStore.

    https://prnt.sc/gCFHP51mvixn You need to update the theme – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    If this doesn’t solve the problem, please provide us with FTP access, so we can check the situation more deeply.

    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:32

    Hello, Marta,

    Thank you for your response.

    Please provide FTP access also.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:26

    Hello, Dohwa,

    Thank you for contacting us and for using XStore.

    Do you mean this content – https://prnt.sc/cJqZEv6lq2rn ?
    Additional Information tab content comes from WooCommerce plugin, so please check this article – https://woocommerce.com/document/editing-product-data-tabs/#section-6 and contact support of WooCommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:18

    Hello, Kapil Dev,

    Thank you for your response.

    In this case, please change this code https://prnt.sc/QOHoYmgrX7L7
    to:

    .st-swatch-preview-single-product .type-image:after {
        font-size: 9px;
        padding: 3px;
        border: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:03

    Hello @mch,

    We have edited the post and copied all the content under the private content area, ensuring that it is now fully secured and hidden. Only you and our agents will be able to view it.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 07:00

    Hello, Alex2000,

    Thank you for contacting us and for using XStore.

    Please try to change WCAG Color via Header Builder > Bottom Header.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 06:59

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    Please change this code: https://www.dropbox.com/s/wv5k41gqtl5ez4v/2023-06-17_11-35-44.jpg?dl=0 to:

    .blog nav.woocs_auto_switcher.right,
    .single-post nav.woocs_auto_switcher.right {
        display: none !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 06:56

    Hello Ravi,

    Thank you for your response.

    There are 2 headers on your site: for all pages and for the Home page only – https://prnt.sc/b7rezuiwRemY

    “Thank you, got the account button, but it doesnt show logout as a drop down. Is it possible to add it there?” – here is what we see on your site right now – https://prnt.sc/Qs21wMtdTazC

    “And why is the bottom menu with PRIVACY POLICY and RETURNS showing different order in home page and in contact page. And the links work in some and there are no link in some pages. When i click on one page, the menu order changes. Isnt it universal for all pages?” – please record a video of mentioned problems, because we do not see them.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 06:50

    Hello, Basharmd,

    Thank you for contacting us and for using XStore.

    You can activate the theme now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 18, 2023 at 06:47

    Hello, Wade Yang,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    Kind Regards,
    8theme team

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Viewing 30 posts - 16,981 through 17,010 (of 68,227 total)
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