Hello, BEHS,

Thank you for contacting us and for using XStore.

In case you are talking about Elementor plugin settings, you need to contact their support first. Did you do this? What answer do you get?
Check how it works when the default Elementor theme is activated – https://elementor.com/blog/introducing-hello-theme/
If our theme and Elementor theme give different results, we will check this situation more deeply and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Whiteski,

Thank you for your response.

The mentioned progress bar is independent of WooCommerce settings for shipping, please read more here – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Kind Regards,
8theme team

Hello, Zdenky,

You’re welcome!

Kind Regards,
8theme team

Hello, Zdenky,

As we can see this is a customization request. Sorry, but it is not included in the basic support scope we can provide. You need to look into additional customization services, for example, contact – https://codeable.io/?ref=qGTdX

We also recommend not to share such links in public, as they may contain sensitive information such as access and API keys. We’ve moved the link from you into the Private Content area.

Most likely, this functionality will be implemented through WooCommerce Rest API, so we recommend keeping the options
Customizer ->Speed Optimization->Disable REST API Endpoint
and
Customizer ->Speed Optimization->Disable Embeds
disabled.
For more information about WooCommerce Rest API, please refer to the following link: http://woocommerce.github.io/woocommerce-rest-api-docs/#introduction.

Kind Regards,
8theme team

Hello, Aditya Putra,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please go to Theme Options > WooCommerce > Cart/Checkout Layout > Footer and Copyrights content.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @brndvnrdn,

Your site on local, so we can’t check the problem more deeply (the sticky cart works fine on our test site with your settings imported).
Please contact us once your site will be live, so we can check and help you.

Kind Regards,
8theme team

Hello TheOne,

Private Content

Kind Regards,
8theme team

Hello, Alvaro,

Thank you for contacting us and for using XStore.

1/ Please add the next code in Theme options > Theme custom CSS:

.tax-product_cat .page-heading {
    margin-bottom: 15px !important;
}

2/ Theme Options > WooCommerce > Shop elements > Variation swatches > Position > Disable.

Kind Regards,
8theme team

Hello, Sumit,

Please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
If you found out that it is the LiteSpeed cache plugin that causes the problem, you can change it to another cache plugin, or check the settings of the LiteSpeed cache to disable an option – the reason for the problem.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Rodlens,

Thank you for the response.

Some of our customers use the LiteSpeed cache plugin, but in our documentation, we recommend other cache plugins – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
Unfortunately, not all settings of the Litespeed plugin are compatible with our theme, and you need to spend some time configuring it, or it will be fastest to change the cache plugin.
The LiteSpeed plugin doesn’t come bundled with our theme, so we do not plan to edit theme files, because they are already optimized and work fine with other plugins.
We really want to help you, but in this case, there is no quick way to solve it, editing theme files may cause problems for current theme functionality and compatibilities – https://www.8theme.com/documentation/xstore/plugins/third-party-plugins/ Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins.
We hope for your understanding and are sorry for the inconvenience.
Maybe support of the Litespeed plugin will be able to assist you, in another case change the cache plugin to one of recommended in our documentation.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @squallss4,

We have received a low rating from you and we are very upset about this. We are confident that we can help you, otherwise, we are ready to refund your money. Please reply as soon as possible so that we can resolve this issue in the best way for both parties.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello @squallss4,

Thank you for getting in touch with us.

We will do our best to help you. In order to do so, we require temporary access to your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Please go to WooCommerce > Status > Logs > select today/yesterday date and check what errors are there.

Waiting for your reply.

Kind Regards,
8theme team

Hello,

Thank you for your response.

Related products are independent of the theme, to confirm it, please check how it works when the default WooCommerce theme – Storefront is activated on your site.

If you get the same 3 products with Storefront activated, but you are sure that more products should be displayed, contact the support of WooCommerce.
If you get more related products with Storefront activated, please let us know. We will check the situation more deeply (FTP access will be needed).

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Gianluca,

Thank you for your response.

“Some images are still not visible.” – could you provide screenshots and links to pages with this problem? Make sure that it can’t be solved just by clearing the cache. “about this I sent a request to the plugin support” – please let us know what exactly plugin causes the problem and let us know their answer, this information may be useful for some our customers in future.

We inquired about FTP access to determine if there is something we can do on our end to address your request (https://prnt.sc/1lOAk67Dfvgq). If you do not wish to provide access, you can disable the PayPal plugin or contact their support. However, if you require assistance from our side, please provide us with temporary FTP access so we can inspect the code and potentially make changes.

As we can see, you’ve changed the role of the user on the site, we can’t access your Dashboard anymore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Gianluca,

Thank you for your response.

We always strive to do our best to help all of our customers.

1/ Yes, the speed of your site is better now.

2/ WooCommerce > Status > Logs > we do not see errors from the w3 total cache plugin from today date.

3/ Some images do not appear, because of using 3rd-party plugin for image optimization. We’ve changed “Image Loading Type” in Theme Options > Speed Optimization from “Lazy” to “Default”.
All images are shown now, isn’t it?
If you want to use our Lazy option, you need to disable 3rd party plugin that conflicts with it, or change the settings of that plugin (to find out what exactly plugin, disable plugins one by one to find out after disabling of which one the problem disappears).

4/ The button is added by an additional plugin, so we are not responsible for it. Please contact support of the plugin first.
Also, provide FTP access, and we will check what can be done to help you.

Kind Regards,
8theme team