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Activating the static block menu and menu cache takes away some customizations.

This topic has 15 replies, 2 voices, and was last updated 9 months, 4 weeks ago ago by Gianluca

Gianluca

Participant

July 4, 2023 at 22:15

hello,
Following the advice I put below. Today I enabled the “static block cache”, the “Cache menu” and “Remove query strings from static resources” but some button background colors went back to the default ones as well as the background color of the top menu. so I deactivated them again and my customization is back.
How come?

Gianluca

Re: [ThemeForest] Message sent via your Envato Market profile from Gianluca079
(8themes@gmail.com)
21/3/2023 19:36

……..Also, we recommend that you go to Theme Options > Speed Optimization > Menu Cache, Static Block Cache, Remove Query Strings from Theme Static Resources and set them to Off. Enable these options later, when most of the changes on the site will be done.

#361217 Copied Theme version: 9.1.8 WooCommerce version: 7.8.1

14 Answers

Rose Tyler

Support staff

July 5, 2023 at 09:06

Hello, Gianluca,

Thank you for contacting us and for using XStore.

Do you use a cache plugin? Before activation mentioned options, clear the cache using cache plugin installed on your site. Try to activate options one by one, not 3 together, or do not use them and use only settings of cache plugin on your site. From your description, it looks like a conflict between cache plugin settings and our cache options.

We hope this information is helpful.

Kind Regards,
8theme team

#361247 Copied

Gianluca

Participant

July 5, 2023 at 11:54

Good morning,

I use the 3w total cache plugin and the jetpack plugin that I installed to get payments with woocommerce paymenter
Now I follow the advice you gave me.
And I’ll tell you how it went.
could there be conflicts?

When loading the site, did you notice any slowdowns in loading the products on the home page? I think it takes a long time to load “our products and “our offers”
I think it’s not normal.
What do you tell me?

Gianluca

#361271 Copied

Rose Tyler

Support staff

July 5, 2023 at 12:15

Hello, Gianluca,

Thank you for your response.

Could you provide temporary wp-admin and FTP access? We need to check your settings more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#361277 Copied

Gianluca

Participant

July 5, 2023 at 15:31

HI,
As requested, I’ll gladly give you temporary administrator credentials.
Do you only need the administrator credentials or do I have to communicate the data for the ftp access as well?
Gianluca

Please contact administrator
for this information.

#361295 Copied

Rose Tyler

Support staff

July 5, 2023 at 15:40

Hello, Gianluca,

Thank you for your response.

Please check the screenshot in the Private Content area. The error comes from w3-total-cache plugin. Please solve this problem first, contact the support of the plugin.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361297 Copied

Gianluca

Participant

July 6, 2023 at 15:53

Greetings,

I think I solved the w3 total cache plugin problem.
Can you kindly check?
I’ll leave you the temporary credentials in a private area.
It seems to me that the site is no longer slow. you can verify?
You can see why some images do not appear.

Last thing the button as in the attached photo of pay pal. I would like to move it under “buy now”

Thank you

Thanks in advance and for the availability and clarity in the answers.
At the moment I have left you 4 stars because the site was not completed..
but overcome this I will give you 5 stars because you deserve it.

Please contact administrator
for this information.

#361392 Copied

Rose Tyler

Support staff

July 6, 2023 at 16:21

Hello, Gianluca,

Thank you for your response.

We always strive to do our best to help all of our customers.

1/ Yes, the speed of your site is better now.

2/ WooCommerce > Status > Logs > we do not see errors from the w3 total cache plugin from today date.

3/ Some images do not appear, because of using 3rd-party plugin for image optimization. We’ve changed “Image Loading Type” in Theme Options > Speed Optimization from “Lazy” to “Default”.
All images are shown now, isn’t it?
If you want to use our Lazy option, you need to disable 3rd party plugin that conflicts with it, or change the settings of that plugin (to find out what exactly plugin, disable plugins one by one to find out after disabling of which one the problem disappears).

4/ The button is added by an additional plugin, so we are not responsible for it. Please contact support of the plugin first.
Also, provide FTP access, and we will check what can be done to help you.

Kind Regards,
8theme team

#361396 Copied

Gianluca

Participant

July 6, 2023 at 18:34

Thank you for setting the image loading by default.
Yes, the speed of the site has now improved
Some images are still not visible. about this I sent a request to the plugin support.
You ask me for FTP access. what do you need it for?

Greetings
Gianluca

#361400 Copied

Rose Tyler

Support staff

July 7, 2023 at 07:13

Hello, Gianluca,

Thank you for your response.

“Some images are still not visible.” – could you provide screenshots and links to pages with this problem? Make sure that it can’t be solved just by clearing the cache. “about this I sent a request to the plugin support” – please let us know what exactly plugin causes the problem and let us know their answer, this information may be useful for some our customers in future.

We inquired about FTP access to determine if there is something we can do on our end to address your request (https://prnt.sc/1lOAk67Dfvgq). If you do not wish to provide access, you can disable the PayPal plugin or contact their support. However, if you require assistance from our side, please provide us with temporary FTP access so we can inspect the code and potentially make changes.

As we can see, you’ve changed the role of the user on the site, we can’t access your Dashboard anymore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#361414 Copied

Gianluca

Participant

July 7, 2023 at 09:03

this below is the answer from the plugin’s support “Image Optimization by Optimole” :

Hello @gsbarro ,

Thank you for choosing Optimole and reaching out to us.

I want to clarify that our image optimization process is performed in real-time as images are viewed on your website. This means that optimization is not done offline. Each image is optimized individually based on the browser being used to access your site. For example, we deliver images in WebP format for Chrome, while for other browsers, we deliver the best format available. This dynamic optimization occurs on the fly, ensuring that images are optimized specifically for each visitor.

Optimole works by downloading a copy of your images to our cloud, optimizing them, and then serving them from our image CDN to your site visitors. The entire optimization process takes place in real-time and does not affect your original images stored on your server. Therefore, any new images you upload will be optimized automatically after they are added to your server. The reason you currently see less optimized images is because they haven’t been accessed by visitors yet. If you wait or refresh the stats, you will observe that images are being optimized as visitors access them, including your own visits.

I hope this explanation clarifies the process. If you have any further questions or concerns, please don’t hesitate to reach out to us.

Thank you for choosing Optimole. We are always here to assist you.

Best regards,
______________

now I try to uninstall the plugin, and check if you see all the images

#361437 Copied

Rose Tyler

Support staff

July 9, 2023 at 07:47

Hello, Gianluca,

Thank you for your response.

Have your questions been answered? Is there anything else we can do for you?

Kind Regards,
8theme team

#361562 Copied

Gianluca

Participant

July 10, 2023 at 10:32

HI,

The problem persists.. the photos load very slowly, as you can see.
now I uninstalled the “Image Optimization by Optimole” plugin and I installed the “Converter fo medir bay matt” plugin so that it converts all my photos into webp so they will be lighter.

although it always takes so long to load the images..
What do you recommend?

help me it’s been a week for this photo upload to make me suffer

2) as per the attached photo, I would like to know which is the most suitable php?
3) as shown in the attached photo, which configuration is suitable for the site?

Greetings
Gianluca

Please contact administrator
for this information.

#361652 Copied

Rose Tyler

Support staff

July 10, 2023 at 12:46

Hello, Gianluca,

“the photos load very slowly” – provide us with a video example to prevent misunderstanding, please.
“although it always takes so long to load the images..” –
do you mean lazy loading like on this screenshot https://prnt.sc/piHQ7vaNYHHp ? You should be able to disable this loading effect via the settings of elements while edit content using Elementor.
Also, with current access, we can’t check settings or plugins on your site, so it is difficult to provide recommendations.

Try to disable ALL 3rd party plugins (including cache/Optimization) and check images after that.

Provide us with wp-admin access with an admin role, so we can do some tests on your site, but do this only after providing the video of the problem.

2/ PHP 8.0
3/ https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Kind Regards,
8theme team

Please contact administrator
for this information.

#361664 Copied

Gianluca

Participant

July 11, 2023 at 15:15

Greetings,
I finally solved the problem I had with uploading images.
I fixed it by reconfiguring the w3 total cache caching plugin
As you can see too.

It will also have been the right configuration of the php that I put version 8.0 as recommended by you.

Thanks for the advice given so far

#361758 Copied
Tagged: activating, customizations, menu cache, static block menu, themes, woocommerce, wordpress
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Activating the static block menu and menu cache takes away some customizations.

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