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Viewing 30 posts - 16,351 through 16,380 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 09:27

    Hello, @redarmy2023,

    Private content.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 09:25

    Hello, Mohit Chauhan,

    Thank you for contacting us and for using XStore.

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    Product variation that is “Out of stock” can be displayed like this – http://prntscr.com/t21xou with our variation swatches (in case “Hide out of stock products from catalog” option is enabled in WooCommerce > Settings > Products > Inventory).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:51

    Hello, Kia,

    Thank you for contacting us and for using XStore.

    We can’t log in to your site – https://prnt.sc/pmcvRtqPEfAR Please check credentials.

    We suggest disabling the Elementor Pro plugin to see if it resolves the issue. If disabling the plugin does help, please contact the Elementor Pro support team to get further assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:48

    Hello, Christopher Magdy,

    Thank you for contacting us and for using XStore.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:47

    Hello, Atahan,

    Thank you for contacting us and for using XStore.

    In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:43

    Hello, Atahan,

    Thank you for contacting us and for using XStore.

    Please go to Header Builder > Header-bottom > Computed box > change margin-bottom from -10px to 30px https://prnt.sc/GtBDiPJGSbHf
    For the Home page, use the next custom CSS code:

    .home .header-bottom {
        margin-bottom: -10px;
    }

    or multiple headers – https://youtu.be/BpeXfzNwkOc

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:37

    Hello,

    Thank you for getting in touch with us.

    Description content of a single product can be edited using Elementor https://prnt.sc/qJCWugRcgIu7 , so Video can be used there https://prnt.sc/LIrty8BDACxX

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:34

    Hello, Alvaro,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    In order to change font-family of the Contacts element, the next custom CSS code can be used:

    .header-top .contact-info {
        font-family: Source Sans Pro, sans-serif;
        color: #222;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:28

    Hello, Ammarzo,

    Thank you for contacting us and for using XStore.

    Theme Options > SEO > Custom Meta Description.
    Or you can use SEO plugin to edit meta description, title etc of your site. For example Yoast SEO, All in one SEO pack or similar. Follow the plugin docs to adjust the mentioned things.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:25

    Hello,

    Thank you for getting in touch with us.

    We provide theme support for 6 months from the date of purchase.
    There is no way to pause support, please read more here – https://www.8theme.com/documentation/xstore/support/support/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:24

    Hello, Iván,

    Thank you for contacting us and for using XStore.

    Please read the next article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:21

    Hello, Kristjan,

    Thank you for your response.

    We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 08:20

    Hello, TheOne,

    Thank you for contacting us and for using XStore.

    It is because of the content structure of variable products https://prnt.sc/Q3ZhNriIJAzc
    There is no simple way to add Add to Wishlist button in line on variable products, unfortunately.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 07:47

    Hello, Gianluca,

    Thank you for your response.

    Have your questions been answered? Is there anything else we can do for you?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 07:05

    Hello TheOne,

    Thank you for your response.

    In this case you may use the next custom CSS code:

    .elementor-widget-etheme_product_carousel .swiper-container {
        display: flex;
        align-items: stretch;
    }
    .elementor-widget-etheme_product_carousel .swiper-slide  .product {
        display: flex;
        flex-wrap: wrap;
        height: 100%;
    }
    .elementor-widget-etheme_product_carousel .swiper-slide .etheme-product-grid-content {
        align-self: flex-end;
    }

    – for home page sliders (and others new Product Carousel widgets)

    .products-slider .content-product {
        flex-direction: column;
        justify-content: space-between;
        display: flex;
        flex: 1;
    }
    .products-slider.swiper-container {
        display: flex;
        align-items: stretch;
    }
    .product-slide .product {
        display: flex;
        height: 100%;
    }
    .products-slider .swiper-wrapper {
        height: auto;
    }

    – for Cross-sell/Ups-sells
    and

    .elementor-widget-etheme_product_grid .etheme-product-grid-item {
        display: flex;
        flex-wrap: wrap;
    }

    Recently viewed (and others new Product Grid widgets).

    We hope this answer is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 9, 2023 at 06:58

    Hello, Elmamdigital,

    We apologize for the delay in responding. Our response time may vary depending on the volume of requests and is typically within 24 hours Monday-Friday and up to 48 hours on weekends. However, it is usually faster than that.

    When we activate XStore AMP plugin all is fine: mobile – https://prnt.sc/o0q-b1YGrHdX , desktop – https://prnt.sc/Aac2_Sx44yIu

    Please check by yourself and let us know where exactly the problem is visible.
    Also, please test how it works without 3rd party plugins activated.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 16:18

    Hello, BEHS,

    You’re welcome!

    I will pass your recommendation to our devs.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 16:17

    Hello TheOne,

    Thank you for your response.

    Please describe the desired result you want to get on the mentioned site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 16:16

    Hello, Krzysztof,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ Please download xstore-wishlist.php by the next link https://we.tl/t-KJcrV6NXqA and re-upload it into et-core-plugin/packages/xstore-wishlist folder via FTP. Clear cache and check the Wishlist then.

    2/ About prices in Google results, try to reindex your pages.
    Please check if maybe you have manually added any products that you are advertising and indicated the price. Try to consult with your SEO specialist or the person who provides you with Google advice.
    From what we can see in our code, prices should not be shown.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 16:11

    Hello, BEHS,

    Please check video from your mobile now.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:59

    Hello, BEHS,

    Thank you for your response.

    I’ve sent your request to our dev team, and I will let you know once get an answer.
    Please be patient.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:42

    Hello, @brndvnrdn,

    One lightbox is ours, the second from Elementor, you can disable one of them:
    – Single Product builder > Gallery > Lightbox > Off;
    – edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:40

    Hello, BEHS,

    Thank you for your response.

    If you do not want to provide access, please save the page as a template and sent us the file (upload it on a filesharing service, for example – https://wetransfer.com/, and provide us with the URL).
    Then we will import it on our test site and do fixing there first.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:37

    Hello, Kristjan,

    Thank you for your response.

    Please provide the correct wp-admin access – https://prnt.sc/JGnDtpvPd8Ou

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:30

    Hello, BEHS,

    Thank you for your response and screenshots.

    Our developers will check this situation more deeply.
    Could you provide temporary wp-admin and FTP access?

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:23

    Hello, @brndvnrdn,

    Thank you for your response.

    “How can I disable the zoom on hover in the product gallery? In the single product page builder?” – Single Product Builder > Gallery > Zoom can be disabled https://prnt.sc/QtHtY3zgQMwy

    In this case, you can remove the mentioned custom CSS code – https://prnt.sc/XE2PvlbGPCl0

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:13

    Hello, BEHS,

    Thank you for contacting us and for using XStore.

    In case you are talking about Elementor plugin settings, you need to contact their support first. Did you do this? What answer do you get?
    Check how it works when the default Elementor theme is activated – https://elementor.com/blog/introducing-hello-theme/
    If our theme and Elementor theme give different results, we will check this situation more deeply and help you.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 15:02

    Hello, Kristjan,

    Thank you for your response.

    We need to check the settings on your site more deeply. Please provide temporary wp-admin and FTP access.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 14:57

    Hello, Whiteski,

    Thank you for your response.

    The mentioned progress bar is independent of WooCommerce settings for shipping, please read more here – https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 7, 2023 at 14:55

    Hello, Desgest,

    1/ Please download frontend.min.js file – https://we.tl/t-Ub94nEotc1 and re-upload it into et-core-plugin/packages/st-woo-swatches/public/js folder via FTP. Clear cache and check swatches after that. You may uncheck “Hide out of stock products from catalog” option.

    2/ We did not test such plugins with our theme, so can’t give solid recommendations. The mentioned by you plugin is paid, so their support team may try to assist you (we would recommend you to contact their support).

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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    Viewing 16,380 results - 16,351 through 16,380 (of 68,227 total)
Viewing 30 posts - 16,351 through 16,380 (of 68,227 total)
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