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Free shipping not updating on checkout page to remove cost

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Rose Tyler

Whiteski

Participant

July 7, 2023 at 13:22

Free shipping not updating on checkout page to remove cost, it still only offers the standard charge and cost

Please, contact administrator
for this information.

#361474 Copied Theme version: 9.1.7 WooCommerce version: 7.8.0

5 Answers

Rose Tyler

Support staff

July 7, 2023 at 13:52

Hello, Whiteski,

Thank you for contacting us and for using XStore.

Could you please describe the problem in more detail? Provide screenshots or videos for a better understanding of your request.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#361476 Copied

Whiteski

Participant

July 7, 2023 at 13:58

The free shipping shows as activated on image one
When you get to checkout, shipping cost still shows as full

Please contact administrator
for this information.

#361478 Copied

Rose Tyler

Support staff

July 7, 2023 at 14:57

Hello, Whiteski,

Thank you for your response.

The mentioned progress bar is independent of WooCommerce settings for shipping, please read more here – https://xstore.helpscoutdocs.com/article/134-progress-bar

Kind Regards,
8theme team

#361488 Copied

Parhelion

Participant

November 20, 2023 at 17:40

Hi there. I have this same issue, and it has nothing to do with the progress bar.

We have free shipping for orders over 25€ and we charge for shipping for orders under 25€.

If the order is above 25€, on the checkout page two options appear:
– Free shipping
– Paid shipping

Before activating Xstore, as soon as the order got above 25€, the free shipping got selected by default. Paid shipping was still clickable.

After activating Xstore, Paid shipping stays selected by default, instead of defaulting to the Free shipping option. Both are still clickable. But it’s very easy for the customer to miss out on clicking the “free shipping” option.

Here’s why I think it happens:
– if the customer adds a product priced above 25€, everything works properly.
– If the customer is “filling up” the basket with products cheaper than 25€, it’s not working properly.

Example of working properly:
– add 1x item costing 60€ – free shipping gets selected automatically in checkout

Example of not working properly:
– add 10x 1€ items, then add 2x 3€ items, and free shipping is *not* getting auto selected (although the cart is now over 25€).

Screenshot in the private area.

Please contact administrator
for this information.

#374211 Copied

Rose Tyler

Support staff

November 21, 2023 at 13:10

Hello, Parhelion,

Thank you for contacting us and for using XStore.

Please submit a new topic https://prnt.sc/ahi-uo7KFK3a for your question https://www.8theme.com/forums/xstore-wordpress-support-forum/

Provide temporary wp-admin and FTP access, so we can check what can be done to help you.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#374295 Copied
Tagged: checkout page, free shipping, remove cost, update, woocommerce, wordpress themes
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