Forum Replies Created

Viewing 30 posts - 16,411 through 16,440 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 15:19

    Hello, Rodlens,

    Thank you for the response.

    As we can see, the XStore theme is activated on your site and LiteSpeed cache plugin too.
    From settings, cache is disabled for Cache Logged-in Users https://prnt.sc/8AwBmtsXCdEO
    Please describe in more detail what exactly problem you face and how we can see it on your site.

    We’ve checked your site speed on https://gtmetrix.com/ , and it shows the next – https://prnt.sc/2_oIsQCurLPc , you need to contact your hosting provider to “Reduce initial server response time”.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 15:04

    Hello, Shirley Djaka,

    We do not see any problem in the header on your site (we added a video in the Private Content area). Please describe in more detail what exactly is wrong.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 15:02

    Hello, Brndvnrdn,

    Thank you for your response.

    Please try to import the next options on your site – https://we.tl/t-uILsCQeRsT

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 15:00

    Hello, @Harsha,

    Thank you for your response.

    We do not see the problem on your site right now.

    The problem may be caused by changes in files, for example, we can see the “last modified” date for the Core plugin files the next – https://prnt.sc/wrkKv3jVevRv Do you know who edited the files?

    Best Regards,
    8Theme’s Team.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 14:55

    Hello, Ruikowski,

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 14:49

    Hello, Kokobaliev,

    Thank you for contacting us and for using XStore.

    Please enable Product categories in Appearance > Menus > Screen options.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 14:30

    Hello, Juergen,

    Thank you for contacting us and for using XStore.

    Please provide URL of product with mentioned tab, and temporary wp-admin access.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 14:08

    Hello, Shirley Djaka,

    Thank you for contacting us and for using XStore.

    Please disable “Menu cache” via Theme Options > Speed optimization, then clear cache using the cache plugin and clear cache of your browser, and check the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:24

    Hello, Ruikowski,

    Thank you for contacting us and for using XStore.

    Please watch this video https://youtu.be/LgzC4iK-j6A
    Edit attribute and re-select type – https://prnt.sc/XO3c6zrlnCdF
    If this doesn’t help, provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:20

    Hello, Danielkue,

    Thank you for contacting us and for using XStore.

    Please check the transition of mentioned strings for the XStore Core plugin.

    Theme Options > Header builder > Mobile Menu > Additional Tab Title.

    Then clear all cache and check the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:19

    Hello, Desgest,

    Thank you for your response.

    In this case, you may use Multiple headers. Please watch this video – https://youtu.be/BpeXfzNwkOc

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:17

    Hello, Brndvnrdn,

    Thank you for your response.

    Could you export files of settings for us? Go to Theme Options > Import/Export > Export. Upload the file on https://wetransfer.com/ and provide us with the URL. We will import your settings on our test site and check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:16

    Hello,

    Thank you for contacting us and for using XStore.

    Please read about related products here – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ These products are independent of the theme.
    “Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
    These products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.”

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 13:11

    Hello, Seoanalitik24,

    Mentioned forms were created using Contact Form 7 and MC4WP: Mailchimp for WordPress plugins, so check the documentation of plugins or contact their support.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:37

    Hello, Anand,

    Thank you for your response.

    We added Custom CSS code for the element. Please check the screenshot in the private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:35

    Hello, Sint0,

    Thank you for contacting us and for using XStore.

    Settings for buttons you can find in Theme Options > Styling. Please try to edit the settings there first.

    If this doesn’t help, provide temporary wp-admin access, so we can take a closer look.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:26

    Hello,

    Thank you for contacting us and for using XStore.

    The next custom CSS code can be used to remove dates from reviews:

    .single-product .woocommerce-review__published-date {
        display: none !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:21

    Hello,

    You’re welcome!

    We can’t speed up their answer, unfortunately.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:18

    Hello, Brndvnrdn,

    Thank you for contacting us and for using XStore.

    Please make sure that Catalog mode is disabled via Theme options.

    Provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:14

    Hello, Anand,

    Thank you for your response.

    Please provide temporary wp-admin access, so we can check if the code was added correctly.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:11

    Hello, Desgest,

    Thank you for contacting us and for using XStore.

    Yes, for example, the next custom CSS code can be used to change the color of icons in the Header for the Home page:

    @media only screen and (min-width: 1025px) {
        .home .header-main .et_b_search-icon, 
        .home .header-main .et_b_header-account > a svg,
        .home .header-main .et_b_header-wishlist > a svg,
        .home .header-main .et_b_header-cart > a svg,
        .home .et_b_header-mobile-menu > span svg  {
            color: white !important;
        }
    }

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 12:00

    Hello, Esther,

    Thank you for contacting us and for using XStore.

    We suggest that you turn off the Mobile Content Optimization option (Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other.
    After that go to Elementor > Tools > Regenerate CSS & Data. Clear all cache and check the Footer then.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 10:23

    Hello, Elmamdigital,

    Thank you for contacting us and for using XStore.

    Please provide temporary wp-admin and FTP access, we need to check the situation more deeply.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 09:56

    Hello, Patronela,

    Thank you for your response.

    1/ The size of images you can see on the hover is taken from Appearance > Customize > WooCommerce > Product Images. You can set 531 thumbnail width https://www.8theme.com/documentation/xstore/woocommerce/product-images/ and regenerate images using plugin, or change the effect here https://prnt.sc/3mDifBqn4S-T

    2/ You are using Wishlist plugin, so may edit settings – https://prnt.sc/3U77-tqzBG7t
    https://docs.yithemes.com/yith-woocommerce-wishlist/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 09:31

    Hello, Namaste,

    Thank you for contacting us and for using XStore.

    At first sight, this problem is independent of our theme. Please go to WooCommerce > Ststus > Tools > Regenerate the product attributes lookup table and clear WooCommerce transients.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 09:26

    Hello, Seoanalitik24,

    Thank you for your response.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 08:22

    Hello, Rodlens,

    Thank you for contacting us and for using XStore.

    https://prnt.sc/jby1JirPioMb – Please provide the correct credentials.

    Also, read and follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 6, 2023 at 08:20

    Hello, Patronela,

    Your site is under maintenance mode, so we can’t check it without access.
    Could you provide temporary wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2023 at 15:40

    Hello, Gianluca,

    Thank you for your response.

    Please check the screenshot in the Private Content area. The error comes from w3-total-cache plugin. Please solve this problem first, contact the support of the plugin.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 5, 2023 at 15:36

    Hello, Rupnix,

    Thank you for contacting us and for using XStore.

    We can’t check your site – https://prnt.sc/6I6bMs54MoyS , please read this article – https://www.wpbeginner.com/wp-tutorials/how-to-fix-briefly-unavailable-for-scheduled-maintenance-error-in-wordpress/

    503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask about assistance from their side.

    Kind Regards,
    8theme team

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    Viewing 16,440 results - 16,411 through 16,440 (of 68,227 total)
Viewing 30 posts - 16,411 through 16,440 (of 68,227 total)
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