Hello, Enderkadir,

Thank you for getting in touch with us.

Go to WooCommerce > Settings > Advanced and remove the entry for Downloads in the Account endpoints section, just leave it blank. The menu will not be visible anymore.

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for contacting us and for using XStore.

1/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same problem, you need to contact WooCommerce support, because the situation is independent of our theme.

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Kind Regards,
8theme team

Hello, Gianluca,

Please clear all cache and check now.

Pages create using Elementor, for example, Contact us, show not amp version: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/ –
“Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.”

Kind Regards,
8theme team

Hello, Simplist,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

Hello, Gianluca,

Thank you for getting in touch with us.

Please provide wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, Namaste,

You may try to use our pre-created translation files – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for contacting us and for using XStore.

WooCommerce > Status > Logs > check log for today. We added a screenshot in the private Content area. The critical error comes from jetpack and woocommerce plugins, so you need to contact the support of plugins.

Also, ask your hosting provider about the server error log. Let us know the result.

Kind Regards,
8theme team

Hello, Namaste,

The problem with patcher.php can’t affect translation, and we did not do any changes on your site.
Do you have a backup? Some hosting providers do regular backups for customers.

Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
plugins, like Core plugin, in /wp-content/languages/plugins folder,
with correct names, for example, for XStore theme: xstore-tr_TR.po, and xstore-core-tr_TR.po for XStore Core plugin, then you will not lose translation after the update – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Vsonacci,

Thank you for your response.

We store the patches in the cache for a week and since the update (within the week) this cache was automatically reset. At the same time, the data was taken again and the following situation occurred:
1/ The latest version is 9.1.9
2/ Someone is still using 9.1.8
3/ No patches were made for version 9.1.8
4/ The file takes the list of patches from the current version of the theme + above – accordingly, there was no value 9.1.8 in the array and there were no checks for this.
The new patcher.php file contains the fix, and this fix will be included in the next theme update.

You will be able to contact us via form on this page by email – https://themeforest.net/user/8theme

Kind Regards,
8theme team

Hello, Wade Yang,

Thank you for your response.

We kindly request that you provide a more detailed description of the desired result. Please explain the problem and your goal once more.
Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Ianbarker24,

Fixed.
We have made changes in patcher.php file.

Kind Regards,
8theme team

Hello, Enjin,

Thank you for getting in touch with us.
Please read this topic – https://www.8theme.com/topic/built-in-email-builder-wpml/ There is an option that allows sending different templates to customers from different countries.

Kind Regards,
8theme team

Hello, Manish,

Thank you for getting in touch with us.

Please post your request here – https://www.8theme.com/taskboard/ and describe the desired result in more detail.
If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

Hello, Zio43,

Thank you for your response.

In this case, please provide screenshots of your settings for Facebook / Google Login via the Private Content area, and temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Philippos,

We store the patches in the cache for a week and since the update (within the week) this cache was automatically reset. At the same time, the data was taken again and the following situation occurred:
1/ The latest version is 9.1.9
2/ Someone is still using 9.1.8
3/ No patches were made for version 9.1.8
4/ The file takes the list of patches from the current version of the theme + above – accordingly, there was no value 9.1.8 in the array and there were no checks for this.

The new patcher.php file contains the fix, and this fix will be included in the next theme update.

Kind Regards,
8theme team