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Front page not loading completely, fonts are not loading

This topic has 4 replies, 3 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

Irfan Qasim

Participant

July 18, 2023 at 18:44

Just bought the theme and had a very bad experience, the homepage does not load at all and the font keeps on scrolling.

#362291 Copied Theme version: 9.1

3 Answers

Tony Rodriguez

Support staff

July 19, 2023 at 06:11

Hello @Irfan Qasim,

We apologize for any inconvenience this may have caused. In order to better understand your issue, could you please provide us with a screenshot or a short video clip? We will then be able to investigate the issue on your site and provide assistance.

You may upload the screenshots on https://imgbb.com/ or Lightshot screenshot https://app.prntscr.com/en/download.html and paste the links here.

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Additionally, please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

We also recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#362312 Copied

Irfan Qasim

Participant

July 19, 2023 at 06:37

I just removed the theme from my website. Because I really need to change the theme quickly and can’t wait because it’s an e-commerce store and my customers are loosing. I rather ask for my refund. or I’ll make sure no one buy this theme.

#362317 Copied

Rose Tyler

Support staff

July 19, 2023 at 07:10

Hello, Irfan Qasim,

We are here to help you to solve any problem.
If you would like to submit a refund request, please visit – https://themeforest.net/refund_requests/new

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#362322 Copied
Tagged: best selling, fonts, front-page, loading issues, seo friendly, themes, woocommerce
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