Facebook / Google Login not working. Error encountered and Message to try again later.

This topic has 12 replies, 3 voices, and was last updated 10 months ago ago by Tony Rodriguez

  • 11 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 08:21

    Hello, Zio43,

    Thank you for contacting us and for using XStore.

    – In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    – Make sure that the problem is not caused by custom code in child theme files.

    Kind Regards,
    8theme team

    Avatar: zio43
    zio43
    Participant
    July 18, 2023 at 12:05

    I disabled plugins and only have the bare plugins active – 4 plugins.

    https://prnt.sc/C24Gy8ZdW-p_

    Child theme functions.php only has a rounding function and change label function.
    https://prnt.sc/FVHxYq0VOBu2

    Results in same error message.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 12:24

    Hello, Zio43,

    Thank you for your response.

    In this case, please provide screenshots of your settings for Facebook / Google Login via the Private Content area, and temporary wp-admin and FTP access.
    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: zio43
    zio43
    Participant
    July 19, 2023 at 08:22

    Please see private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 19, 2023 at 15:33

    Hello, Zio43,

    1/ Please provide wp-admin access also.

    2/ Could you, please, add our user ( 8themes@gmail.com ) to the list of the admins of your Instagram account https://www.facebook.com/business/help/1125825714110549?id=420299598837059
    ? Or temporarily share your access to check the issue in more detail.

    Kind Regards,
    8theme team

    Avatar: zio43
    zio43
    Participant
    July 20, 2023 at 08:13

    Pls see reply in private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2023 at 08:44

    Hello, Zio43,

    About wp-admin access, please set the administrator role for the user in the Dashboard. We can’t check Theme Options and so on right now.

    Did you add our user as admin in the app settings https://prnt.sc/t6j1b0 or in the FB settings? We do not see the invite from you on fb; don’t see your app in the list available for our user at https://developers.facebook.com/ We need your invite for us for the app. Add 8themes@gmail.com to the list of developers https://developers.facebook.com/docs/development/build-and-test/app-roles/?locale=en_US

    Kind Regards,
    8theme team

    Avatar: zio43
    zio43
    Participant
    July 20, 2023 at 12:37

    Please see private content.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 20, 2023 at 14:51

    Hello, Zio43,

    We have resolved your issue, which was related to the file_get_contents function.

    On the server, code may be running that changes the response based on the request method (e.g. POST, GET). This can lead to different responses. We have added fixes to prevent this.

    The changes were made to the following files:
    et-core-plugin/app/traits/base.php
    et-core-plugin/packages/vendor/opauth/facebook/FacebookStrategy.php
    et-core-plugin/packages/vendor/opauth/google/GoogleStrategy.php

    The fix will also be included in the next update.

    Kind Regards,
    8theme team

    Avatar: zio43
    zio43
    Participant
    July 25, 2023 at 10:44

    thank you so much.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    July 26, 2023 at 08:02

    Hello, @zio43,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team.

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The issue related to '‘Facebook / Google Login not working. Error encountered and Message to try again later.’' has been successfully resolved, and the topic is now closed for further responses

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