PRODUCT FILTERS – Unsure of the logic and how to show/hide filters when products not relevant

This topic has 8 replies, 3 voices, and was last updated 11 months, 1 weeks ago ago by Rose Tyler

  • Avatar: websitedude1985
    WebsiteDude
    Participant
    January 11, 2023 at 10:35

    I have an issue with filters. I have a widget sidebar set – this has several 8theme Swatch Filters in there – but when I am on the main SHOP Page – all of them show despite me having the shop page set to only show Category and NOT PRODUCTS. Sure at this first level it should not show attribute swatches until I am phsically on that archive page?

    If I click a filter at this point it pulls in products – which I guess is okay – however it still shows all the other possible filter options which when clicked – clash with the first selection showing that there are no relevant products.

    I understand the Clear All Filters widget can be used – but customers do just click further filters anyway and so will always get clashing data/no results.

    What would be good is if the results presented – then dictated which filters would show based on the results that were shown only and not the original set of filter options that were available at the start before for the first filter.

    I dont want to use a 3rd party complex filer and add load onto site – so hoping that you guys will look at making this better as it really does limit what we can achieve with a site as it is .

    I’d really appreciate a better understanding of how to get this to work better as the guide on your docs doesn’t help me.

    Thanks

    Please, contact administrator
    for this information.
    7 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 11, 2023 at 13:09

    Hello,

    Thanks for using our theme and for the detailed video.
    Please provide temporary wp-admin and FTP access.
    Also, you can disable the filters (sidebar) from the Shop page via the Shop page Layout in Theme Settings https://gyazo.com/4f75aced975a635c918b8894734c912d

    Regards

    Avatar: SergioW
    SergioW
    Participant
    July 17, 2023 at 12:21

    How was the issue above solved? I also would like the logic changed of the product filter (not sidebar). If the first filter is selected (category) then the second filter needs to dynamically change (author) based on the first selection. This way the user never lands on a no-result page and can’t choose impossible combinations. How can I achieve this logic?

    https://xstore.8theme.com/elementor/demos/book-store/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 07:35

    Hello, SergioW,

    We added “8theme – Filter Products by Categories widget” in 9.1.7 version of the theme. If you are using the latest theme version, you can find the widget via Appearance > Widgets – https://prnt.sc/8oR-70AlZOGc
    Please check if this is what you are looking for.

    Kind Regards,
    8theme team

    Avatar: websitedude1985
    WebsiteDude
    Participant
    July 18, 2023 at 08:25

    Would be good if you could exclude categories from this widget?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 09:03

    Hello, WebsiteDude,

    Thank you for your response.

    Please post your request (and describe it in more detail) on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team.

    Avatar: SergioW
    SergioW
    Participant
    July 18, 2023 at 10:31

    Hi Rose,

    I want to use the widget on the homepage of bookstore.
    The logic of this widget results in search queries with no results if you filter with wrong combinations. Is it possible to remove values from the filter list based on the previous selected filter? Like a stepped filter.

    https://gyazo.com/ce58b7b41cc72f21686775920e183a41

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 18, 2023 at 12:27

    Hello, SergioW,

    Thank you for your response.

    There is no such feature or quick solution right now, unfortunately, please post your request to our developer’s team on the next page – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

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