Page 539 – 8theme.com

Forum Replies Created

Viewing 30 posts - 16,141 through 16,170 (of 68,227 total)

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Rose Tyler

Support staff

July 18, 2023 at 10:25

Hello, Enderkadir,

Thank you for getting in touch with us.

You have a lot of 3rd party plugins installed on your site, one of them can be the reason for the problem with import.
Before running the demo content import, please disable 3rd party plugins first. Here you can find a list of required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , then go to XStore > Import demos.

Also, we are facing a 503 error. 503 Service Unavailable – this server error response code indicates that the server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Please contact your hosting provider and ask for assistance from their side.
This https://prnt.sc/a_CVlAm8_Ht5 also should be fixed from the hosting provider side.

Kind Regards,
8theme team

#362243 Copied In reply to: Error in plugin and page loading during theme installation!

Rose Tyler

Support staff

July 18, 2023 at 10:02

Hello, Marta,

The file was not automatically modified yesterday.
We did changes before this reply today – https://prnt.sc/f9S-gFBK8J0S

You can compare code in files – https://text-compare.com/

Kind Regards,
8theme team

#362241 Copied In reply to: I get a fatal error after updating (automatically) XStore patcher

Rose Tyler

Support staff

July 18, 2023 at 09:35

Hello, Marta,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#362238 Copied In reply to: I get a fatal error after updating (automatically) XStore patcher

Rose Tyler

Support staff

July 18, 2023 at 09:35

Hello, Wade Yang,

Thank you for your response.

1/ You can change site width via Theme Options > General > https://prnt.sc/P5L-PWLpA8V5
or edit the content of pages > row settings > Row stretch > Stretch row and content.

2/ woocommerce-terms-and-conditions-checkbox-text comes from WooCommerce, so you can try the solution from here – https://wordpress.org/support/topic/removing-terms-conditions-checkbox-2/ or contact support of WooCommerce – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

#362237 Copied In reply to: The home page cannot be displayed normally

Rose Tyler

Support staff

July 18, 2023 at 09:30

Hello, Marta,

We did changes in patcher.php file.

The update is not obligatory, but if you decide to do the update to 9.1.9, you will need to download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362234 Copied In reply to: I get a fatal error after updating (automatically) XStore patcher

Rose Tyler

Support staff

July 18, 2023 at 09:06

Hello, TheOne,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362231 Copied In reply to: critical error when trying to acces wp admin

Rose Tyler

Support staff

July 18, 2023 at 09:06

Hello, Wade Yang,

We can’t log in – https://prnt.sc/ofvzB-79hfZY Please check.

Kind Regards,
8theme team

#362230 Copied In reply to: The home page cannot be displayed normally

Rose Tyler

Support staff

July 18, 2023 at 09:05

Hello, Wowels,

Thank you for your response.
Please check now.

Kind Regards,
8theme team

#362229 Copied In reply to: Age Verification popup not able to disable

Rose Tyler

Support staff

July 18, 2023 at 09:03

Hello, WebsiteDude,

Thank you for your response.

Please post your request (and describe it in more detail) on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

#362228 Copied In reply to: PRODUCT FILTERS – Unsure of the logic and how to show/hide filters when products not relevant

Rose Tyler

Support staff

July 18, 2023 at 09:01

Hello, Aasem,

Thank you for choosing XStore as your WooCommerce WordPress theme.

In order to troubleshoot issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

Kind Regards,
8theme team

#362226 Copied In reply to: Category page title and offcanvas sidebar

Rose Tyler

Support staff

July 18, 2023 at 08:51

Hello, SADIK,

Thank you for your response.

Please answer: What exactly changes do not take place?

Kind Regards,
8theme team

#362223 Copied In reply to: The edits I made in the theme cannot be displayed

Rose Tyler

Support staff

July 18, 2023 at 08:26

Hello, Anand,

Thank you for contacting us and for using XStore.

We have noticed that one of your portfolio projects does not have a featured image uploaded. Please review this and take the necessary steps to rectify the issue (upload image).

Kind Regards,
8theme team

#362221 Copied In reply to: We have created the portfolio page there we are getting the alignment issues

Rose Tyler

Support staff

July 18, 2023 at 08:24

Hello, Rahul Agarwal,

Thank you for contacting us and for using XStore.

Please provide URL of your site and temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362219 Copied In reply to: built in wishlist page 404 is coming when opening customizer

Rose Tyler

Support staff

July 18, 2023 at 08:22

Hello, SADIK,

Thank you for contacting us and for using XStore.

We would be delighted to help you. Could you please provide an example of the changes you mentioned and provide us with temporary wp-admin access?

Kind Regards,
8theme team

Please contact administrator
for this information.

#362218 Copied In reply to: The edits I made in the theme cannot be displayed

Rose Tyler

Support staff

July 18, 2023 at 08:21

Hello, Zio43,

Thank you for contacting us and for using XStore.

– In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

– Make sure that the problem is not caused by custom code in child theme files.

Kind Regards,
8theme team

#362217 Copied In reply to: Facebook / Google Login not working. Error encountered and Message to try again later.

Rose Tyler

Support staff

July 18, 2023 at 08:18

Hello, Williambondsjr,

Thank you for getting in touch with us.

Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce plugin support, because the situation is independent of our theme.

Kind Regards,
8theme team

#362215 Copied In reply to: my account page buttons and tabs are not working

Rose Tyler

Support staff

July 18, 2023 at 08:16

Hello, Wade Yang,

Thank you for contacting us and for using XStore.

Please provide URL of the site and temporary wp-admin access, so we can take a closer look.

Kind Regards,
8theme team

#362214 Copied In reply to: The home page cannot be displayed normally

Rose Tyler

Support staff

July 18, 2023 at 08:12

Hello, Namaste,

Thank you for your response.
Have a nice day!

Kind Regards,
8theme team

#362213 Copied In reply to: critical error when trying to acces wp admin

Rose Tyler

Support staff

July 18, 2023 at 08:12

Hello, Wowels,

Please clear cache of browser and check now.

Kind Regards,
8theme team

#362212 Copied In reply to: Age Verification popup not able to disable
Rose Tyler

Support staff

July 18, 2023 at 07:55
Hello, Alimrangpby,

Please try to add the next code in Theme Options > Theme custom CSS:

.login-column .g-web-login-otp-btn, .login-column .g-web-low-back, .login-column .g-web-open-lwo-btn { width: 100%; } .login-column .g-web-low-back { margin-top: 10px; } .login-column .g-web-open-lwo-btn { margin: 10px 0px; }

Kind Regards,
8theme team
#362208 Copied In reply to: register page button are not so look good.
Rose Tyler

Support staff

July 18, 2023 at 07:35

Hello, SergioW,

We added “8theme – Filter Products by Categories widget” in 9.1.7 version of the theme. If you are using the latest theme version, you can find the widget via Appearance > Widgets – https://prnt.sc/8oR-70AlZOGc
Please check if this is what you are looking for.

Kind Regards,
8theme team

#362207 Copied In reply to: PRODUCT FILTERS – Unsure of the logic and how to show/hide filters when products not relevant

Rose Tyler

Support staff

July 18, 2023 at 07:14

Hello, Ryan,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362201 Copied In reply to: Theme error cashed my wordpress, unable to access anything

Rose Tyler

Support staff

July 18, 2023 at 07:13

Hello, Manish,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362200 Copied In reply to: Critical Error as reported by WordPress. Site is down

Rose Tyler

Support staff

July 18, 2023 at 06:55

Hello, Marta,

The fix will be included in 9.1.10 version.

Kind Regards,
8theme team

#362194 Copied In reply to: I get a fatal error after updating (automatically) XStore patcher

Rose Tyler

Support staff

July 18, 2023 at 06:54

Hello, Kon,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362193 Copied In reply to: There has been a critical error on this website. /xstore/framework/patcher.php on line 105

Rose Tyler

Support staff

July 18, 2023 at 06:53

Hello, Eulice,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362192 Copied In reply to: My theme crash and restore also cant help

Rose Tyler

Support staff

July 18, 2023 at 06:53

Hello, Vsonacci,

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362190 Copied In reply to: Theme error cashed my wordpress, unable to access anything

Rose Tyler

Support staff

July 18, 2023 at 06:52

Hello, Namaste,

We apologize for the inconvenience.

Please download patcher.php file – https://we.tl/t-ZG6ZYgCOKD and re-upload it into xstore/framework folder via FTP.

Kind Regards,
8theme team

#362188 Copied In reply to: critical error when trying to acces wp admin

Rose Tyler

Support staff

July 18, 2023 at 06:50

Hello, Marta,

We apologize for the inconvenience. The issue has been resolved.

Kind Regards,
8theme team

#362186 Copied In reply to: I get a fatal error after updating (automatically) XStore patcher

Rose Tyler

Support staff

July 18, 2023 at 05:47

Hello, Vsonacci,

Thank you for getting in touch with us.

Please provide FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption).

Kind Regards,
8theme team

#362174 Copied In reply to: Theme error cashed my wordpress, unable to access anything
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Viewing 16,170 results - 16,141 through 16,170 (of 68,227 total)

Viewing 30 posts - 16,141 through 16,170 (of 68,227 total)

← 1 2 3 … 538 539 540 … 2,273 2,274 2,275 →

Forum Replies Created

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