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AMP Difficulty on mobile devices to open some pages

This topic has 10 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Gianluca

Gianluca

Participant

July 19, 2023 at 09:41

Good morning Roses,

Thanks to your help you are making me realize my site..
I’ve almost finished building the site. On the desktop computer the site works fine. The photos now load quickly, thanks to your advice.

Now the problem is found on mobile devices. Pages linked to the site do not open properly.
As you can see from the attached video. The pages: “About us” (only the writings are visible, the photos and videos are missing, “Contacts” (the contact form is missing), or even the “Useful Information” pages: “How to order” (the drop-down content does not opens.) On the desktop computer all working.
I installed the AMP XStore plugin to speed up the opening of the site which does so, the shop pages open quickly, but the pages connected to the site again do not.

This makes it difficult to place an order from the mobile device

How can I fix?

Kind regards
Gianluca

Please, contact administrator
for this information.

#362346 Copied Theme version: 9.1.8 WooCommerce version: 7.8.1

9 Answers

Rose Tyler

Support staff

July 19, 2023 at 10:34

Hello, Gianluca,

Thank you for getting in touch with us.

Please provide wp-admin access, so we can check your settings.

Kind Regards,
8theme team

#362351 Copied

Gianluca

Participant

July 19, 2023 at 11:22

HI,
I have activated the Testeco user as administrator

Please contact administrator
for this information.

#362356 Copied

Rose Tyler

Support staff

July 19, 2023 at 12:13

Hello, Gianluca,

Please clear all cache and check now.

Pages create using Elementor, for example, Contact us, show not amp version: https://xstore.helpscoutdocs.com/article/111-general-info-amp –
“Because AMP uses minimal code for quick loading, it can’t include all the elements on a fully functioning webpage, such as certain widgets, embedded content, or pages created using page builders (Elementor/WPBakery). This means that a webpage viewed with AMP looks like a mobile application to facilitate the user experience and doesn’t look exactly the same as how the original page would appear on a desktop or laptop.”

Kind Regards,
8theme team

#362362 Copied

Gianluca

Participant

July 19, 2023 at 15:05

Greetings,
I cleared all cache as you requested. but nothing has changed.
It is clear to me that AMP uses lighter weight code.
at most from the top menu I can remove the link to “who we are” and “contacts” in this regard, I ask you how to do it?
The useful information serves the customer “How to order”, “Shipping”, “payment methods”. Do I redo the pages in a simple way? That is, I redo the simple pages without using Elementor but the default wordpress page builder. I link the redone pages as they are now in AMP.
What do you recommend?
Keep the amp plugin?
Uninstall the amp plugin?

Kind Regards,
Gianluca

#362375 Copied

Rose Tyler

Support staff

July 19, 2023 at 15:21

Hello, Gianluca,

Thank you for your response.
1/ You can create simple html code pages that you want to display (About us, Contact us)
2/ Create a new menu with such pages links added inside
3/ Choose the menu for AMP version in the appropriate AMP settings.
In such case, you prevent loading heavy content of those pages on mobile AMP versions.
It is always possible to deactivate AMP plugin if you keep having issues in its configuration or like the desktop responsive design on mobile devices.

Kind Regards,
8theme team

#362379 Copied

Gianluca

Participant

July 19, 2023 at 15:21

Sorry to complete what I said earlier…
Except that on mobile devices the pages of the site do not open, except for the shop page which opens fine. I would not install the AMP plugin. but some pages useful to the customer are not there.
why does the site open well on desktop and laptop and not on mobile devices?

#362380 Copied

Gianluca

Participant

July 19, 2023 at 15:30

I like to keep the desktop setup on mobile devices too.
the problem is that on mobile devices the pages do not open except for the shop page.
For this I tried to install the AMP plugin, but it gives me these problems described.

#362382 Copied

Rose Tyler

Support staff

July 19, 2023 at 16:18

Hello, Gianluca,

The point is that we can open and see pages on your site from mobile. Please check videos in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#362386 Copied

Gianluca

Participant

July 20, 2023 at 09:38

Good morning,

Tried opening the site from different devices from iphone to android, it opens fine.
The problem is with my iphone.

Thank you always for your dedication and availability

Gianluca

#362438 Copied
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AMP Difficulty on mobile devices to open some pages

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