Hello, MAHDAR,

Thank you for getting in touch with us.

XStore is compatible with PHP 8.1 officially, but it was not tested with 8.1.21. Some of our customers use 8.1.21, but not all 3rd party plugins support 8.1.21, so we would recommend you use PHP 8.1.

Kind Regards,
8theme team

Hello, Catholicans,

Thank you for getting in touch with us.

Please update the theme and Core plugin to latest versions first.

If this doesn’t help, provide us with temporary wp-admin and FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Moshe,

Thank you for contacting us and for using XStore.

Please copy content of Shop Page Banner into the category description, for example – https://prnt.sc/YmXnJcvntjND

Kind Regards,
8theme team

Hello, Namaste,

Thank you for your response.

Currently, we do not see the problem on our site or on sites of other our customers. Once we will be able to see the problem and get access to the site with it, our dev team will fix it. Meanwhile, you may use the old WooCommerce version, or create a staging site > recreate the problem there and provide us with access.

Best Regards,
8Theme Team.

Hello, Williambondsjr,

Thank you for contacting us and for using XStore.

1/ The child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

2/ Sidebar position is taken from Theme Options > WooCommerce > Shop > Shop Page Layout > Sidebar Position.
If you want to disable the sidebar for the Dokan store page only, please add the next code in Theme Options > Theme custom CSS:

.dokan-theme-xstore .sidebar-enabled {
    display: none !important;
}
.dokan-theme-xstore .dokan-single-store {
    left: 0%;
    width: 100%;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Cr3atorf1lm,

Thank you for your response.

Please clear the cache of the browser and check the background image now.
The problem is solved. Please test it from different devices and browsers. Please check screenshot in the Private Content area from Chrome browser.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Floatselect,

Thank you for contacting us and for using XStore.

Please disable Breadcrumbs for the page – https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Eleni,

Did you check the Σχεδίασέ το – Γυναικεία Μπλούζα (Copy) product on your site? Please open the link in the Private Content area.
As you may see, variations were created without any problem.

What browser do you use? Please try to use the latest version of the Chrome browser.

Kind Regards,
8theme team

Hello, Eleni,

Thank you for contacting us and for using XStore.

We do not see images from you. Please upload them on file sharing service, for example, https://wetransfer.com/ and provide us with URL.

We’ve checked the product on your site, and we do not see the problem – https://prnt.sc/izVzfrlGr0iZ > https://prnt.sc/eVYrQI2-7WFd > https://prnt.sc/43ZVzDe0i5GE
Please check Σχεδίασέ το – Γυναικεία Μπλούζα (Copy) product from the Private Content.

Kind Regards,
8theme team

Hello, Gianluca,

The point is that we can open and see pages on your site from mobile. Please check videos in the Private Content area.

Kind Regards,
8theme team

Hello, Aasem,

We kindly request administrative access to the administrative area, as the user whose credentials you have provided does not have access to the Customizer and theme options – https://prnt.sc/I6Mqc1vQuGbA

Additionally, please provide us with FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Wade Yang,

We’ve checked your site:
https://prnt.sc/mWxGMQvPIfAJ – frontend editor with your device resolution
https://prnt.sc/Mn1VoqaAmMew – frontend editor with our default device resolution
https://prnt.sc/rMMjOtpvpSyq – frontend without editor
As you can see from our screenshots the content is displayed correctly.

Please clear all cache and check the content of the page one more time from the Chrome browser. If you face the problem, please record a detailed video for us, so we can repeat your actions and see the problem. Upload video file on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Kind Regards,
8theme team

Hello, Silva,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for getting in touch with us.

Go to WooCommerce > Settings > Advanced and remove the entry for Downloads in the Account endpoints section, just leave it blank. The menu will not be visible anymore.

Kind Regards,
8theme team

Hello, Enderkadir,

Thank you for contacting us and for using XStore.

1/ Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same problem, you need to contact WooCommerce support, because the situation is independent of our theme.

2/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Kind Regards,
8theme team