Hello, @hans,

Thank you for your response.

Please check if the problem is not caused by your custom changes in child theme files (temporarily activate the parent theme and check the Cart Off-Canvas content).

Best Regards,
8Theme’s Team.

Hello, Enderkadir,

Thank you for your response.

We’ve installed demo content on your site, but there are js errors https://prnt.sc/aVnawCIynvxv Please contact your hosting provider and ask for assistance. If minification is enabled right now, please disable it and check how the home page works then.

Kind Regards,
8theme team

Hello, Michaelmagdy,

Thank you for contacting us and for using XStore.

We kindly request that you record a video of the issue and your actions. Please upload the video to a file sharing service, such as WeTransfer (https://wetransfer.com/), and provide us with the URL.

Also, please provide temporary wp-admin access.

Kind Regards,
8theme team

Hello, Enderkadir,

It is your account on our site https://prnt.sc/sc58neQDFmKI , here is the link – https://www.8theme.com/account-user/?user_id=31419

Kind Regards,
8theme team

Hello, Riccardo,

Please try to connect to FTP using FileZilla by yourself https://filezilla-project.org/ . If you can connect, but we can’t – “Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server” , you need to contact your hosting provider and ask for assistance with it.

What FTP port and FTP encryption can be used?

Kind Regards,
8theme team

Hello, Haduki,

Please provide temporary wp-admin access, so we can check your settings.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello @cheyingtan,

In this case, please delete the custom code, and go to Theme Options > Blog > Blog layout > set Post Image Size, for example: 437×300

Best Regards,
8Theme’s Team

Hello, SADIK,

Thank you for your response.

Please go to Elementor > Tools > Regenerate CSS & Data.

Kind Regards,
8theme team

Dear, C18_IT,

Thank you for your response.

Please check how it works when the default WooCommerce theme – Storefront is activated on the site.
If you get the same behavior, you need to contact WooCommerce support, because the situation is independent of our theme – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, WE Infotech Systems,

Thank you for getting in touch with us.

As we can see, you purchased a subscription, so you can generate new keys for Royal depending on your needs, please go to your account and click here – https://prnt.sc/qhJThCD2Mzi4

Kind Regards,
8theme team

Hello, Catholicans,

Thank you for contacting us and for using XStore.

1/ Try to disable 3rd party plugins and check how it works then.

2/ Do you use the default WPBakery – Image Carousel element? Please check how it works when not our theme, but the default WooCommerce – Storefron theme is activated.

Kind Regards,
8theme team

Hello, C18_IT,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

Hello, @redarmy2023,

We’ve confirmed your refund request from our side.

Best Regards,
8Theme’s Team

Hello, Haduki,

Thank you for contacting us and for using XStore.

1/ Delete this custom CSS code – https://gyazo.com/7664ecc9c64099520ebd307f3619806f

2/ We do not see the cookies popup on your site. Have you disabled it?

Kind Regards,
8theme team

Hello, CodedP,

Thank you for contacting us and for using XStore.

You can disable the plugin or continue using it, as do some of our customers.
When the Massive Addons plugin is disabled, you can still use WPBakery.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team