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My theme activation is not complete!!!!!

This topic has 18 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

enderkadir

Participant

July 25, 2023 at 13:18

I just bought the theme last week and built 1 website. Slowness and bugs appeared on this website. I switched to another hosting package due to this situation. I am rebuilding my website. When I enter the license code, it gives an error like this. I need a solution to my problem urgently!
I deleted the site without unregistering. I did not know that. I need your help urgently.

https://www.hizliresim.com/lubv0vy

Please, contact administrator
for this information.

#362926 Copied Theme version: 9.1.9

17 Answers

Rose Tyler

Support staff

July 25, 2023 at 13:22

Hello, Enderkadir,

Thank you for contacting us and for using XStore.
Please read “Deactivate Your Website using the 8theme Dashboard” in our documentation – https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites

Kind Regards,
8theme team

#362928 Copied

enderkadir

Participant

July 25, 2023 at 13:23

I deleted the site without unregistering. I did not know that. I need your help urgently.

#362929 Copied

Rose Tyler

Support staff

July 25, 2023 at 13:25

Hello, Enderkadir,

We already helped you, please read our response, go to your account and click here – https://prnt.sc/E6fkiXBQ9IJp

Kind Regards,
8theme team

#362931 Copied

enderkadir

Participant

July 25, 2023 at 13:30

Where can I access here? Is it on Themeforest? Can you share the link?

#362933 Copied

Rose Tyler

Support staff

July 25, 2023 at 13:34

Hello, Enderkadir,

It is your account on our site https://prnt.sc/sc58neQDFmKI , here is the link – https://www.8theme.com/account-user/?user_id=31419

Kind Regards,
8theme team

#362935 Copied

enderkadir

Participant

July 25, 2023 at 13:39

Thank you very much for that. I am very grateful to you. Finally, can you help me set up my theme? I can’t install please.

https://www.hizliresim.com/cdlfmz4

Minimal Fashion theme

Please contact administrator
for this information.

#362937 Copied

Rose Tyler

Support staff

July 25, 2023 at 14:45

Hello, Enderkadir,

Thank you for your response.

We’ve installed demo content on your site, but there are js errors https://prnt.sc/aVnawCIynvxv Please contact your hosting provider and ask for assistance. If minification is enabled right now, please disable it and check how the home page works then.

Kind Regards,
8theme team

#362942 Copied

enderkadir

Participant

July 25, 2023 at 14:49

I can’t understand what you are saying, you helped me set up my theme last time. I beg you to help me.

#362944 Copied

Rose Tyler

Support staff

July 25, 2023 at 14:55

Hello, Enderkadir,

Please carefully read our latest reply.

1/We’ve imported demo content for you.

2/ There are js errors, which are independent of our theme.

3/ To solve it, you need to contact your hosting provider, provide the next screenshot https://prnt.sc/aVnawCIynvxv and ask for assitance from their side.
Also, ask if they could disable minification for files, in case it is activated right now.

4/ We ask you to contact your hosting provider because the problem can’t be solved from the theme side as it is independent of our theme.

We hope it is clear now.

Kind Regards,
8theme team

#362947 Copied

enderkadir

Participant

July 25, 2023 at 16:34

I informed the service provider, they are interested in the issue. I think the theme is not installed, can you check?

https://prnt.sc/OceVJ74X3Vm8

Please contact administrator
for this information.

#362954 Copied

enderkadir

Participant

July 25, 2023 at 19:01

Hello,

I couldn’t load the theme, can you help, it can’t be displayed properly.

#362957 Copied

enderkadir

Participant

July 25, 2023 at 23:40

Hello,

This is the response of my hosting provider against errors;

Your PHP version for ceyco.com.tr is 7.4.

Please ask the theme provider for the appropriate PHP version.

It cannot find the wp() function in your theme in the current PHP version or the current wordpress core structure.

We request you to test your processes after the PHP 7.4 update.

We present to your information

#362961 Copied

Rose Tyler

Support staff

July 26, 2023 at 07:14

Hello, Enderkadir,

We apologize for the delay in responding.

Was the problem solved? As we can see, your Home page http://c***o.com.tr/home-minimal-fashion/ can be loaded now.

Kind Regards,
8theme team

#362971 Copied

enderkadir

Participant

July 26, 2023 at 07:26

Hello,

I think my hosting provider fixed the problems, but I still couldn’t install the theme. Could you please help me with the theme institution?

https://www.hizliresim.com/gymhl79

#362973 Copied

Rose Tyler

Support staff

July 26, 2023 at 07:33

Hello, Enderkadir,

Please check your site now.
Let us know if you need any further assistance.

Kind Regards,
8theme team

#362976 Copied

enderkadir

Participant

July 26, 2023 at 13:09

Hi,

Can you see why the menu looks like this on mobile and web desktop?

https://www.hizliresim.com/a1rzwsp
https://www.hizliresim.com/lejbwtl

#363024 Copied

Rose Tyler

Support staff

July 26, 2023 at 13:44

Hello, Enderkadir,

It looks like s cache problem. Please clear all cache and check one more time.
Temporarily disable cache plugins. If this doesn’t help, contact your hosting provider and ask for assistance in cache clearing from their side also.

Kind Regards,
8theme team

#363027 Copied
Tagged: activation, complete, templates, theme, woocommerce, wordpress
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