Hello, Zdenky,

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you with questions directly related to XStore.

Kind Regards,
8theme team

Hello, Ryan,

Thank you for getting in touch with us.

I would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control. This means that for many of the things that need to be improved, the 3rd party plugins/services might be required. What I can do is share the links that can help you with speed optimization:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

About image optimization, check brands-bg.jpg – https://prnt.sc/lQv8h6ZnH3C3 https://tinypng.com/

About gtmetrix results:
– Reduce initial server response time – contact your hosting provider, because it is server-side.
– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Ajaxify for the Product elements https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

Check descriptions of all plugins that are activated on your site and disable plugins you do not really use because every additional plugin slows down the site a bit.

Our demos use cache plugin and CDN.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Kevin,

Thank you for getting in touch with us.

Please go to Appearance > Widgets > Move widgets from the Shop filters area into the Shop sidebar.
Select the Sidebar position via Theme Options > WooComemrce > Shop > Shop page layout.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Enderkadir,

It looks like s cache problem. Please clear all cache and check one more time.
Temporarily disable cache plugins. If this doesn’t help, contact your hosting provider and ask for assistance in cache clearing from their side also.

Kind Regards,
8theme team

Hello, Kon,

Thank you for getting in touch with us.

1/ The shop page is a catalog page for products that cannot be edited using Elementor by default.
If you are using Elementor Pro, please refer to the plugin documentation for instructions on how to edit the shop page: https://elementor.com/help/creating-a-woocommerce-archive-template/.

Elementor plugin has 2 versions: free and Pro. Elementor plugin author does not offer a developer license for the Pro version and does not allow to built-in Pro version of plugin to themes. So, you are able to use the free version of the Elementor but in case you want to get the Pro version you will need to buy an individual license, our theme supports Elementor Pro, but questions about Elementor Pro functionality you need to forward to authors of the plugin.

Elementor Pro is not required to edit the product archive (Shop) in our theme. All settings you can find in Theme Options > WooCommerce.

2/ WooCommerce widgets work fine only on the default Shop page.
It is independent of our theme.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Catholicans,

Thank you for getting in touch with us.

Please clear cache and check one more time then.

Kind Regards,
8theme team

Hello, Giuseppe,

Thank you for contacting us and for using XStore.

The problem was fixed in the latest theme update, and should not occur anymore.

The mentioned patch is not obligatory and can be ignored. You can apply it, and this won’t cause any problems.

Kind Regards,
8theme team

Hello, @jimmy,

Thank you for your response.

Please try to add the next code in Theme Options > Theme custom CSS:

.off-canvas-sidebar-opened .content-product a {
    pointer-events: none;
} 

Best Regards,
8Theme’s Team.

Hello, Atahan,

Thank you for your response.

1/ Please clear now – https://prnt.sc/4UtA_iqbM7vE > https://prnt.sc/l8HbJMIh97y4

2/ Please try to use the next custom CSS code:

.single_product-html_block .etheme-product-grid-item .price {
    display: none;
}

Kind Regards,
8theme team

Hello, Floatselect,

Thank you for your response.

– please check the next screenshot – https://gyazo.com/23e91359bfe2920f9c1b1327f1ba1eda

– Theme Options > WooComemrce > Shop > Shop page layout > edit columns here https://prnt.sc/DIDs_TenAv7h

Kind Regards,
8theme team

Hello, Floatselect,

Thank you for getting in touch with us.

Please try to set next settings:
– Theme Options > WooComemrce > Shop > Shop page layout > Sidebar Position > Left; Full Width > On;
– Theme Options > WooComemrce > Product Catalog > Products Per Row > 3.
– Theme Options > WooComemrce > Shop > Products Design > Product Content Elements > disable unrequired elements.

We would recommend you check all available settings in mentioned sections of Theme Options.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Enderkadir,

Please check your site now.
Let us know if you need any further assistance.

Kind Regards,
8theme team

Hello, Enderkadir,

We apologize for the delay in responding.

Was the problem solved? As we can see, your Home page http://c***o.com.tr/home-minimal-fashion/ can be loaded now.

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

XStore is fully compatible with Elementor, most of our customers use Elementor.

Did you check how the mentioned video works when not our theme but the default WooCommerce theme – Storefront is activated?

Please read this article – https://elementor.com/help/section-background-video-options/ (Play on Mobile: Slide to Yes to play background video on mobile devices, if the device supports it.) Also, do not forget to enable the section for mobile – https://gyazo.com/d8b6df0f44828a0ba03ded810df3c96b

Kind Regards,
8theme team

Hello, Floatselect,

Thank you for contacting us and for using XStore.

Yes, you can disable them via Theme Options > WooCommerce.

We hope this information is helpful.

Kind Regards,
8theme team