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Forum Replies Created

Viewing 30 posts - 15,481 through 15,510 (of 68,231 total)

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Rose Tyler

Support staff

August 9, 2023 at 08:37

Hello, Ruth89,

Here is what we can see on your site https://ladykiller.nl/gespreksstarters/ from mobile – https://prnt.sc/grg8vA8yessR
Isn’t it correct?
Please clear cache of your mobile browser and check one more time. Or describe the problem in more detail for our better understanding.

Kind Regards,
8theme team

#364036 Copied In reply to: Sometimes featured image on blogpost not loading

Rose Tyler

Support staff

August 9, 2023 at 08:31

Hello, Atahan,

Thank you for contacting us and for using XStore.

Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > add Product categories to the Shop sidebar area and edit the title of the widget.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#364034 Copied In reply to: How can i translate this specific section?

Rose Tyler

Support staff

August 9, 2023 at 08:29

Hello, Atahan,

Thank you for getting in touch with us.

Please provide FTP access also.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#364032 Copied In reply to: Search bar shows all the html tags also in title too

Rose Tyler

Support staff

August 9, 2023 at 08:25

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

Please provide URL of your site, temporary wp-admin and FTP access, so we can take a closer look.

Describe the problem you face in more detail and provide URL of page with it.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364029 Copied In reply to: Error Email Template Customizer for WooCommerce

Rose Tyler

Support staff

August 9, 2023 at 08:20

Dear, Charles Siritho,

We are waiting for your response with the video and URL of the product that can be used for the test and purchased at no cost (or without the need for a credit card or PayPal).
Thank you in advance.

Kind Regards,
8theme team

#364028 Copied In reply to: Terms and Condition showing up after purchase

Rose Tyler

Support staff

August 9, 2023 at 08:18

Hello, Gtstyling,

Thank you for getting in touch with us.

Install and activate Loco translate plugin > create a translation for WooCommerce plugin to the English language, and change the text. Once you see changes on the frontend, disable and delete the Loco plugin.

Kind Regards,
8theme team

#364026 Copied In reply to: How to change Additional Information Tab Item Label “Dimensions”

Rose Tyler

Support staff

August 9, 2023 at 07:25

Hello, Ruth89,

You’re welcome!

Have a wonderful day too!

Kind Regards,
8theme team

#364021 Copied In reply to: Sometimes featured image on blogpost not loading

Rose Tyler

Support staff

August 9, 2023 at 07:25

Hello, Alex,

We appreciate your prompt response.

1/ We’ve changed https://prnt.sc/3Oh9GGhEkGZf to https://prnt.sc/vnKnVL9d40sL , so now settings will be taken from Theme Options.
https://www.8theme.com/documentation/xstore/theme-installation/8theme-page-post-layout-settings-8theme-post-options/

2/ The problem is caused by the next custom CSS code: https://prnt.sc/YbkEfpMFonEg

Kind Regards,
8theme team

#364020 Copied In reply to: Issue with breadcrumbs displaying incorrectly.

Rose Tyler

Support staff

August 9, 2023 at 07:24

Hello, @ljimenez,

Thank you for contacting us and for using XStore.

You can activate the theme now.

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#364019 Copied In reply to: cant activate two staging websites same license

Rose Tyler

Support staff

August 9, 2023 at 07:01

Hello, Naranjito78,

We appreciate your prompt response.

We do not see the problem on your Shop page – https://prnt.sc/xAiK4ZBtAL5J Have you been able to fix it?

Kind Regards,
8theme team

#364017 Copied In reply to: ” Attempt to read property “post_count” on null in”

Rose Tyler

Support staff

August 9, 2023 at 06:57

Hello, Adnane,

We appreciate your prompt response.

Yes, it is possible. Do not forget to unregister and delete XStore from old sites.
Also, you can manage activations via your account on our site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364016 Copied In reply to: Xstore theme license reusing Xstore theme license reusing

Rose Tyler

Support staff

August 9, 2023 at 06:54

Hello, @Christian,

We appreciate your prompt response.

We’ve disabled / enabled the cache plugin on your site and it solves the problem.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#364014 Copied In reply to: We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate

Rose Tyler

Support staff

August 8, 2023 at 20:46

Hello, Naranjito78,

Thank you for contacting us and for using XStore.

1/ We can’t open your site, unfortunately – https://prnt.sc/Z2gSveOL2nPJ Please contact your hosting provider to solve it.

2/ About the error on the Shop page, please provide FTP access.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you in advance for your cooperation.

Kind Regards,
8theme team

#363994 Copied In reply to: ” Attempt to read property “post_count” on null in”

Rose Tyler

Support staff

August 8, 2023 at 20:34

Hello, Artibdfl,

Thank you for contacting us and for using XStore.

Do you mean this filter – https://gyazo.com/b75a4191a1144658a899e941c1196a7f ?

Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

If the situation is independent of the theme, try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#363993 Copied In reply to: Default filter/sort not working on shop page

Rose Tyler

Support staff

August 8, 2023 at 20:19

Hello, Desgest,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#363992 Copied In reply to: Product Added Notification not working for product page

Rose Tyler

Support staff

August 8, 2023 at 20:10

Hello, Coffeedog,

Thank you for contacting us and for using XStore.

In the menu item settings, you need to select the next: https://gyazo.com/78add45700c80473a678f1317b5bf037

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#363990 Copied In reply to: I can’t get the image into the menu need help

Rose Tyler

Support staff

August 8, 2023 at 20:07

Hello, Mehdisaddiki10,

Thank you for reaching out to us and for utilizing XStore.

We kindly request you to modify the content of the Home page using Elementor. If the changes are not immediately apparent, we suggest you temporarily disable the following options: Menu cache, Static blocks cache, and Remove Query Strings From Static Resources. These can be found under Theme Options > Speed Optimization.

We trust that this information will be of assistance to you.

Kind Regards,
8theme team

#363989 Copied In reply to: How to Change the slider demo and image at the backround

Rose Tyler

Support staff

August 8, 2023 at 20:01

Hello, Adnane,

Thank you for contacting us and for using XStore.

Please read the next article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

According to the Envato licensing terms and conditions the usage of a license is limited to only one website. However, XStore provides the option of 1 live site licensing and 2 staging site licensing for testing purposes per purchase code. This means that you can set up two staging sites using a single license. Please note that if you intend to have multiple live sites, you will need to acquire a separate license for each individual site.

If you want to activate the theme on a new site, you need to unregister https://d33v4339jhl8k0.cloudfront.net/docs/assets/5809d09590336070ba24798e/images/64774ce0aef24e1deb40d935/file-7dmSDMCXUg.png and delete the theme from the old site first.

We hope this information is helpful.

Kind Regards,
8theme team

#363988 Copied In reply to: Xstore theme license reusing Xstore theme license reusing

Rose Tyler

Support staff

August 8, 2023 at 15:53

Hello, Luc,

Thank you for contacting us and for using XStore.

The border is added using Custom CSS code, you can delete it here – https://prnt.sc/T_B7flO8MpSX

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#363978 Copied In reply to: Border single product builder wont disappear

Rose Tyler

Support staff

August 8, 2023 at 15:51

Hello, Aryanna_p,

Thank you for getting in touch with us.

If Single Product Builder is activated, but an element (Wishlist) is not added in the content area, then the element will not be displayed.

Please provide us with temporary wp-admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

#363977 Copied In reply to: Single product page paypal button

Rose Tyler

Support staff

August 8, 2023 at 15:48

Hello, @gewoonbovenaan,

Thank you for your response.

Please check now – https://prnt.sc/h2Lh0bM5zZ3V

Kind Regards,
8theme team

#363975 Copied In reply to: Is it possible to create tab in a tab ?

Rose Tyler

Support staff

August 8, 2023 at 15:43

Hello, Alex,

Thank you for contacting us and for using XStore.

We can’t log in, unfortunately, so we can’t check your URLs or site settings.

Could you, please temporarily disable the Coming soon mode and jetpack?

Kind Regards,
8theme team

#363974 Copied In reply to: Issue with breadcrumbs displaying incorrectly.

Rose Tyler

Support staff

August 8, 2023 at 15:37

Hello, Rev7,

Thank you for your response.

The issue persists not only with the use of our theme/plugin but also with the default theme, as detailed in the video provided in the Private Content area.

We have also deactivated all third-party plugins, yet the error still exists.

We have deleted the file at the following URL: https://www.imagin-aire.fr/wp-content/plugins/et-core-plugin/packages/xstore-compare/assets/js/script.min.js?ver=1.0. However, it still appears to be connected, as shown in the screenshot in the Private Content area.

From this, we conclude that your site is either using a server cache not related to the “LiteSpeed Cache” plugin or is utilizing a Content Delivery Network (CDN).

Please disable these and send us a video with the default theme where the issue is absent.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#363973 Copied In reply to: GData Antivirus is blocking my eshop access

Rose Tyler

Support staff

August 8, 2023 at 15:34

Hello @Theo,

Thank you for your response.

“I think there is a big problem with the theme” – it is not true, a lot of our customers successfully translated sites!
We will help you with the problem you face, but please do not blame our theme. Do not waste your time – https://prnt.sc/XiEDIZ2Fkw3T , we are here to help.

We’ve installed the Loco Translate plugin on your site, so we see that you did not translate XStore and Core at all, unfortunately. Please read this article from our documentation – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
We uploaded the translation, so you can edit it further – https://prnt.sc/ENBRt6Mw_axY https://prnt.sc/hkZRJzbN-iAA

You can check the Home page now – https://prnt.sc/-P2J0UxsFG4l

We’ve disabled “Cart All In One For WooCommerce” plugin, because with it “Add to cart” on the Home page can’t be translated correctly. If you want to use this plugin, make sure you created a translation for it or contact support team of the plugin.

Best Regards,
8Theme’s Team

#363972 Copied In reply to: How to Change Categories Section From The Top Header Search

Rose Tyler

Support staff

August 8, 2023 at 15:09

Hello, Ruth89,

Thank you for contacting us and for using XStore.

As we can see, you disabled the Featured image for posts – https://prnt.sc/Aa-gNedebcql

Kind Regards,
8theme team

#363970 Copied In reply to: Sometimes featured image on blogpost not loading

Rose Tyler

Support staff

August 8, 2023 at 14:58

Hello, Vedad07,

Thank you for contacting us and for using XStore.

Yes, it is possible, for example – https://xstore.8theme.com/elementor/product/product-classic/
Please follow this video – https://youtu.be/LgzC4iK-j6A

Kind Regards,
8theme team

#363969 Copied In reply to: Change main product image when clicking on variation swatch

Rose Tyler

Support staff

August 8, 2023 at 14:56

Hello, @gewoonbovenaan,

Thank you for your response.

1/ Please check now – https://prnt.sc/lZEFXDW6JZLd

2/ https://prnt.sc/-GopOjk7o_IM – please make sure that you added the custom class. Do not ignore our recommendations, please.

Thank you in advance.

Kind Regards,
8theme team

#363968 Copied In reply to: Is it possible to create tab in a tab ?

Rose Tyler

Support staff

August 8, 2023 at 14:01

Hello @ubansal,

Thank you for getting in touch with us.

Buy Now button should not be displayed there according to code. If you see that button in the sticky panel, it is a cache problem.

Do you want to show Buy Now button for mobile? In this case, add the next code in child-theme/functions.php:
add_filter('etheme_sticky_add_to_cart_buy_now_hide_mobile', '__return_false');

Best regards,
8Theme’s Team

#363961 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT

Rose Tyler

Support staff

August 8, 2023 at 13:49

Hello, Izhert,

Thank you for your response.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#363960 Copied In reply to: Chatgpt is not working after I have completed the setup

Rose Tyler

Support staff

August 8, 2023 at 13:19

Hello, Edip,

Thank you for contacting us and for using XStore.

Private content

Kind Regards,
8theme team

Please contact administrator
for this information.

#363956 Copied In reply to: Hello My xstore web site is running very very slow, even I did not enter any products.
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Viewing 15,510 results - 15,481 through 15,510 (of 68,231 total)

Viewing 30 posts - 15,481 through 15,510 (of 68,231 total)

← 1 2 3 … 516 517 518 … 2,273 2,274 2,275 →

Forum Replies Created

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