Hello, Marquand,

We appreciate your prompt response.

Please read this article – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/
Go to Appearance > Widgets > edit content of Shop filters area.

Kind Regards,
8theme team

Hello Arc098,

Thank you for getting in touch with us.

In order to identify the issue on your site, we kindly ask you to enable debug mode in WordPress, as per the instructions provided in the following link: https://wordpress.org/support/article/debugging-in-wordpress/. This will help to determine what needs to be fixed.

Provide us with wp-admin and FTP access, so we can check the situation more deeply.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Henrik,

Please try to use the next custom CSS code:

.archive:not(.term-sagkjede) .etheme_swatches_filter {
    display:none;
}

Kind Regards,
8theme team

Hello, Henrik,

We appreciate your prompt response.

Loco translate > Themes > XStore > edit translation

Kind Regards,
8theme team

Hello, @desgest,

Please provide FTP access also.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Henrik,

There is no such option, but custom CSS code can be used. Please provide the URL of the mentioned category page.

Kind Regards,
8theme team

Hello, Gulsher Ali,

Thank you for getting in touch with us.

1/ There is no such possibility, unfortunately.
If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

2/ Please read this article about available widgets areas – https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

Thank you for getting in touch with us.

Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please provide FTP access, we will check what can be done to help you.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Also, please record a detailed video and provide URL of product, where we will be able to see, how the plugin works with the default WooCommerce theme – Storefront, and compare it with its work when our theme is activated.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Erica,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Unregister and delete the theme from the old project, and you will be able to activate it on your new site.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Charles Siritho,

We’ve is the answer from our developer who checked the situation on your site:
1/ We have done a test with the StoreFront WooCommerce theme and without XStore Core plugin active (to detach our theme and plugin in testing). We found that it works just the same way with the Storefront theme and attacks a link in a private content area. In such case, as it is independent of our theme and plugin you should contact to WooCommerce or find out the reasons in 3rd-party plugins you have installed.
2/ Also, we decided to make sure your test was successful as you wrote with another theme Flatsome ( https://prnt.sc/s6HzkJxC5xmx ). We did check how it works with Flatsome theme and we got the same result as we had with our XStore theme or default StoreFront theme. As a reconfirmation of our words, we attached the video below with testing of your Flatsome theme – https://we.tl/t-zRQM3ZepJq

Kind Regards,
8theme team

Hello, Hash2wear,

Thank you for your response.

Fixed. We’ve reuploaded fonts via XStore Dashboard > Custom Fonts.

Please clear cache and check now.

Kind Regards,
8theme team

Hello, Wade Yang,

Thank you for contacting us and for using XStore.

If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will add it to one of our upcoming updates.

Kind Regards,
8theme team

Hello, @Alvaro,

Thank you for your response.

We would recommend you disable the Sticky option for the section https://prnt.sc/eAEh8wcSz7v5 in Single Product Builder.
There is no other solution, unfortunately.

Best Regards,
8Theme’s Team

Hello, Hash2wear,

To create account, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Kind Regards,
8theme team

Hello, Vedad07,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team