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Estimated delivery problem encoding ” â ” in French

This topic has 10 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

Youcef

Participant

August 9, 2023 at 18:41

Good morning,

I contact you because I encounter a small problem with the display of the month of August in French (août) with the special character.

Can you tell me how to solve this problem please?

Looking forward to reading from you.

Sincerely,
Youcef

Please, contact administrator
for this information.

#364134 Copied Theme version: 9.1.12 WooCommerce version: 8.0.1

9 Answers

Rose Tyler

Support staff

August 9, 2023 at 20:44

Hello, Youcef,

Thank you for contacting us and for using XStore.

Please provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#364143 Copied

Youcef

Participant

August 10, 2023 at 12:25

thank you very much for your reply.

I have communicated the information to you in private.

I also have another problem, when adding a product to the cart, the popup opens but nothing is displayed. This only happens when I choose the popup option. I have disabled this option for now.

Looking forward to reading from you.

Sincerely,
Youcef

Please contact administrator
for this information.

#364212 Copied

Rose Tyler

Support staff

August 10, 2023 at 12:37

Hello, Youcef,

Thank you for your response.

We can’t connect to FTP. Please check the credentials.

Kind Regards,
8theme team

#364215 Copied

Youcef

Participant

August 10, 2023 at 13:27

Thanks for your feedback.

I just did a test and it works…

#364224 Copied

Rose Tyler

Support staff

August 10, 2023 at 13:30

Hello, Youcef,

We can’t connect using the credentials you provided. Please check the screenshot in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364226 Copied

Youcef

Participant

August 10, 2023 at 14:14

I just changed the password, see in private. Thank you so much

Please contact administrator
for this information.

#364230 Copied

Rose Tyler

Support staff

August 10, 2023 at 15:32

Hello, Youcef,

Fixed. Please check now.

Kind Regards,
8theme team

#364241 Copied

Youcef

Participant

August 10, 2023 at 19:22

It works, thank you very much.

Have you been able to look for the problem with the popup when adding a product to the cart?

The skeleton continues to load but nothing is displayed in the popup.

#364260 Copied

Rose Tyler

Support staff

August 10, 2023 at 19:27

Hello, Youcef,

You’re welcome!

Please submit separate topics for separate questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Yes, we look at adding a product to the cart, and there is no problem for us – https://prnt.sc/jxfzqH6fetUo Please clear cache and check one more time.

Kind Regards,
8theme team

#364262 Copied
Tagged: estimated delivery issue, fix french woocommerce, french encoding problem, solve encoding â, woocommerce templates, wordpress solutions
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