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Cant traslate some strings, after trasnlation it still in english

This topic has 10 replies, 2 voices, and was last updated 8 months, 2 weeks ago ago by Rose Tyler

Yash1n

Participant

August 10, 2023 at 11:25

Hello, for example, im translate estimate delivery: https://prnt.sc/CQdJ_YEMR0pR

But it still august: https://prnt.sc/CQdJ_YEMR0pR
im saved and cleared the cache

#364198 Copied Theme version: 9.1.13 WooCommerce version: new

9 Answers

Rose Tyler

Support staff

August 10, 2023 at 12:15

Hello, Yash1n,

Thank you for contacting us and for using XStore.

You provided 2 same screenshots, but it is not clear what is displayed there: translation for the theme, for Core or WooCommerce?

“But it still august” – on what page?

Please provide temporary wp-admin access, so we can check your settings.

Kind Regards,
8theme team

#364207 Copied

Yash1n

Participant

August 10, 2023 at 19:42

Sorry, on product page, estimate delivery: https://prnt.sc/5NYiBdius5EV

Please contact administrator
for this information.

#364265 Copied

Rose Tyler

Support staff

August 11, 2023 at 07:58

Hello, Yash1n,

Please provide FTP access also.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

#364291 Copied

Yash1n

Participant

August 14, 2023 at 20:29

ftp

Please contact administrator
for this information.

#364542 Copied

Rose Tyler

Support staff

August 15, 2023 at 09:26

Hello, Yash1n,

Thank you for your response.

Please check screenshots in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364579 Copied

Yash1n

Participant

August 15, 2023 at 10:11

thanks, but how can I translate later by my self? all months

#364584 Copied

Rose Tyler

Support staff

August 15, 2023 at 11:59

Hello, Yash1n,

Thank you for your response.

Please follow steps mentioned on our screenshots.
You have 2 xstore themes on the site (old and new). We are not sure why you did not delete the old, but the reason of the problem was that translation of the latest xstore version, activated on the site, was not updated. We sync translation to fix it – https://xstore.helpscoutdocs.com/article/103-translation-files-update , so now you can edit translation and changes will be applayed.

We hope this information is helpful.

Kind Regards,
8theme team

#364591 Copied

Yash1n

Participant

August 21, 2023 at 12:27

Can you please delete old one?

#365128 Copied

Rose Tyler

Support staff

August 21, 2023 at 13:05

Hello, Yash1n,

Thank you for your response.

Please follow the next screenshot – https://prnt.sc/mquiIdZ-h32C

Kind Regards,
8theme team

#365143 Copied
Tagged: english strings, language problems, multilingual support, template customization, translation issues, woocommerce, wordpress templates
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