Forum Replies Created

Viewing 30 posts - 15,391 through 15,420 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 15:33

    Hello, Marquand,

    Could you, please, provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 15:32

    Hello, Youcef,

    Fixed. Please check now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 15:08

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    1/ Change the location of translation files for the Core plugin https://prnt.sc/Xm_nNRP7Ule- into /wp-content/languages/plugins folder.

    2/ Rename https://prnt.sc/fCCVYoLlEKGp to xstore-es_ES.po and more files into /wp-content/languages/themes/ folder via FTP.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 14:54

    Hello, @ljimenez,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please try to use the next custom CSS code:

    .product-details {
        display: flex;
        flex-direction: column;
    }
    .product-details .product-title {
        order: 1;
    }
    .product-details .price {
        order: 4;
    }
    .product-details .products-page-cats {
        order: 3;
    }
    .product-details .sku_wrapper {
        order: 2;
    }
    .product-details .quantity-wrapper  {
        order: 5;
        justify-content: center;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 14:31

    Hello, Hash2wear,

    Please provide us with temporary wp-admin access, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 14:28

    Hello, Marquand,

    Thank you for contacting us and for using XStore.

    You can accomplish this by adding the following code in Customizer->Theme Custom CSS->Global CSS:

    .et-cart-quantity.et-quantity.count-0{
        display: none;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 14:27

    Hello, Riccardo,

    Thank you for getting in touch with us.

    https://prnt.sc/_CtEqcqjH9V6
    Unfortunately, our Dashboard->Sales Booster->Quantity Discounts functionality is not compatible with subscriptions.
    This is because any change in the subscription price results in its conversion to a regular product.
    Currently, we have disabled this option.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:35

    Hello, Henrik,

    Please provide temporary wp-admin access, so we can take a closer look at the situation on your site.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:34

    Hello, Henrik,

    You can still create attributes https://prnt.sc/izlvA4Gv-UvZ and add them for products https://prnt.sc/TieKbyNjJHA9 (not used for variations), the result will be – https://prnt.sc/vvUynQoFqLKb > https://prnt.sc/M7K3keXkmRea

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:30

    Hello, Youcef,

    We can’t connect using the credentials you provided. Please check the screenshot in the Private Content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:28

    Hello, Arbadev,

    https://prnt.sc/X0nclCoZIsZp – it shows that you edit Home page right now, so we can’t edit it at the same time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:23

    Hello, @ljimenez,

    Thank you for contacting us and for using XStore.

    We would recommend you delete demo products and create your own, then settings should work fine.
    https://woocommerce.com/document/managing-products/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 13:00

    Hello, Alimrangpby,

    We downloaded XStore from this page https://www.8theme.com/downloads/ and uploaded in on your site via Appearance > Themes.

    Please do not update the Core plugin before the theme update next time.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:40

    Hello, Alimrangpby,

    We’ve updated the theme on your site.
    Please check.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:37

    Hello, Youcef,

    Thank you for your response.

    We can’t connect to FTP. Please check the credentials.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:20

    Hello, Arbadev,

    Please provide us with temporary wp-admin access, so we can check your settings.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:18

    Hello, Vedad07,

    Thank you for your response, but we can’t connect.
    Please check – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
    Is there a restriction by ip or something else that doesn’t allow us to connect?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:15

    Hello, Yash1n,

    Thank you for contacting us and for using XStore.

    You provided 2 same screenshots, but it is not clear what is displayed there: translation for the theme, for Core or WooCommerce?

    “But it still august” – on what page?

    Please provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:13

    Hello, Henrik,

    Thank you for getting in touch with us.

    In order to troubleshoot the issues you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

    If it is not the fault of the plugins, please provide temporary wp-admin access, so we can check your settings.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:10

    Hello, Alimrangpby,

    Thank you for contacting us and for using XStore.

    Have you created a backup before the theme update? If so, please provide temporary wp-admin access, so we can help you with the theme update.

    Also, please let us know what exactly plugins can’t be updated.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:08

    Hello, Henrik,

    Thank you for contacting us and for using XStore.

    You can add filters to the sidebar via Appearance > Widgets > Shop sidebar.

    Create attributes for products https://woocommerce.com/document/managing-product-taxonomies/ then you will be able to use filters by attributes widgets.

    Also, watch this video about our variation swatches – https://youtu.be/LgzC4iK-j6A

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 12:03

    Hello, Hash2wear,

    Go to XStore Dashboard > Custom Fonts > Upload custom fonts. Then go to Theme Options > Typography > re-select fonts for content and headings.
    https://prnt.sc/gAu8pu5KuaFy – go to Theme Options > Theme custom CSS > find the mentioned code and edit it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 09:25

    Hello, Marquand,

    Thank you for your response.

    Theme Options > Styling > ALERTS > Background Color for Success.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 09:22

    Hello, Arbadev,

    There is no such option, unfortunately.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 09:00

    Hello, @Aiyub,

    In this case, go to Plugins > disable Wishlist plugin, then go to Theme Options > WooCommerce > enable our Wishlist – https://youtu.be/ZyjZ-vCx0pE

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 08:57

    Hello, DJ,

    Thank you for your response.

    “Where are these lists defined?” = all these queries are placed and checked from the code side. You can check the next file to see → et-core-plugin/app/controllers/elementor/general/product-grid.php ( https://prnt.sc/ICWluHtlx_VO )

    For this time we don’t have the possibility to create own query request for getting products but you can submit a feature request on our → https://www.8theme.com/roadmap/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 08:14

    Hello, @Aiyub,

    Thank you for getting in touch with us.

    1/ https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

    2/ Could you, please, provide URL of the product page from your site?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 08:12

    Hello, Gulsher Ali,

    The terms & conditions section relates to woocommerce functionality. The code of Elementor in terms & conditions area is shown even with the default theme, so this situation relates to the functionality of WC, and is independent of our theme/can’t be fixed from our side.
    We would recommend you do not use Elementor to create content of the terms & conditions page because WC and Elementor are not compatible there.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 07:29

    Hello, Gulsher Ali,

    Thank you for getting in touch with us.

    Theme Options > WooCommerce > Shop > Products design > Elements.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 10, 2023 at 07:28

    Hello, Marquand,

    Thank you for getting in touch with us.

    Please post questions via separate topics on the forum https://www.8theme.com/forums/xstore-wordpress-support-forum/ or with numbers to prevent a mess in this conversation.

    “But it zooms in on the back picture rather than just display it. Perhaps there is another setting I can use?” – Sorry, but your request is a bit unclear to me. Please describe the problem and the desired result in more detail with screenshots.

    “It’s just the bottom bit that has a big gap.” – please provide a screenshot of the gap you want to reduce.

    Your site is under maintenance mode, so we can’t check it without access.

    “how do you change the colour and font of the title of the product please?” – Theme Options > Typography > headings, or using custom CSS code:

    .content-product .product-title a {
        font-size: 20px;
        color: red;
    }

    Kind Regards,
    8theme team

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    Viewing 15,420 results - 15,391 through 15,420 (of 68,227 total)
Viewing 30 posts - 15,391 through 15,420 (of 68,227 total)
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