Hello,

Thank you for your response.

Please check if the button can be shown with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too).

We also hope for your fast response https://prnt.sc/oZuNpyMnLzmC and cooperation. Please let us know the results of the test with a screenshot.
If the button can be displayed with the Storefront, but not with our theme, please try to disable Singl product Builder and check the button then.

Kind Regards,
8theme team

Hello, Jamal,

Thank you for contacting us and for using XStore.

1/ Please provide temporary wp-admin access.

2/ https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Cherrycoding,

Thank you for contacting us and for using XStore.

Please provide the URL of your site and temporary wp-admin access, so we can take a closer look at your settings.

Kind Regards,
8theme team

Hello, Pri1234,

Thank you for contacting us and for using XStore.

We can’t log in.

This situation can’t be caused by our theme.

Do you have a backup? Some hosting providers do regular backups for customers.
We would recommend you contact your hosting provider and ask to restore a backup.

Who has access to your site files, Dashboard, or database? Ask if that person did any changes there.

Kind Regards,
8theme team

Hello, Eleni,

Thank you for getting in touch with us.

Please provide temporary wp-admin access, so we can check your setting.

Kind Regards,
8theme team

Hello, Saleh,

Thank you for your response.

We can’t log in to your site now. Have you changed access?

Please do the next tests and let us know the results:

1/ Please check how the number of products added to the cart works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear).

2/ Does the problem exist with the deactivated WP Super Cache plugin?

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

Hello, Arc098,

Please check the screenshot in the Private Content area.
You need to contact your hosting provider and ask to fix the “CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 131072 bytes)”

Kind Regards,
8theme team

Hello, Saleh,

Currently, we are only experiencing issues with the English version of the website. Could you please confirm if you have any specific cache settings for the website in this language?

Kind Regards,
8theme team

Hello, @ljimenez,

Of course, there are a lot of examples for import, please watch the video tutorial to the end https://prnt.sc/K161GIFXVeuY https://prnt.sc/yzlBXeXDRL0t
Please do not skip our recommendations, we really want to help you.

Kind Regards,
8theme team

Hello, @ljimenez,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please watch this video – https://youtu.be/JiI6qDaVtY4
Create a static block with the desired content and add it to the menu.

Kind Regards,
8theme team

Hello, @Stelio,

Thank you for your response

Please add the next code in Theme Options > Theme custom CSS:

.woocommerce-order .woocommerce-message .pagarme-response .pagarme-payment-button {
    background-color: white !important;
    color: black;
    padding: 10px 30px;
    border-radius: 10px;
    border-width: 0px;
}

Best Regards,
8Theme’s Team

Hello, Arbadev,

Category pages take widgets/filters from the Shop sidebar area in Appearance > Widgets. This is independent of the theme, and comes from WooCommerce plugin. If you want to have separate filters for separate categories, contact the support of WC to get some advice – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello, Ryan,

Thank you for contacting us and for using XStore.

We’ve disabled “Stretch Image” via Theme Options. Please check now.

Kind Regards,
8theme team

Hello, M Project,

Thank you for using our theme and for contacting us.

Shop page content and functionality come from the WooCommerce plugin.

All the available sorting options you can find in Appearance > Customize > WooCommerce (Shop) > Product Catalog > Default product sorting.
By default, the sort order for your products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87

If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Gulsher Ali,

Thank you for getting in touch with us.

We do not find correct wp-admin access to your site, so we will create an instruction for you:
1.1/ Enable sidebar via Theme Options > WooCommerce > Shop > Shop page layout
1.2/ Go to Appearance > Widgets > add widgets into the Shop sidebar area.

2.1/ Go to Static blocks > Add new > create content depending on your needs https://prnt.sc/Atw4KQ2s4Eme
2.2/ Copy the shortcode of this static block;
2.3/ Go to Theme Options > WooCommerce > Shop > Shop page layout > Select the position of the Shop banner and add the shortcode as content.

Please follow our recommendations to add sidebar and banner of the Shop and Category pages.

Kind Regards,
8theme team