Hello, Sumit,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, Sumit,

Please upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Kind Regards,
8theme team

Hello, The Web Decor,

Thank you for your response.

Please go to Appearance > Themes > Add new > Install and activate Storefront theme – default official WooCommerce theme, check if the order you changed works then.
Let us know the result.

Kind Regards,
8theme team

Hello @Theo,

It is because all your products are simple, but you need to create variable products https://woocommerce.com/document/variable-product/

We’ve created an example. Please check the link in the Private Content area.

As we can see, you installed “Product Variations Swatches for WooCommerce” plugin, but there is no need to use this plugin. You can use our variation swatches in Theme Options. If you want to use that 3rd-party plugin, contact support of the plugin directly to configure Variations Swatches.

Best Regards,
8Theme’s Team

Hello, The Web Decor,

Thank you for contacting us and for using XStore.

Please check the next video – https://gyazo.com/53b46cf4b09c8fc11068ac8201383e68

We hope this information is helpful.

Kind Regards,
8theme team

Hello, The Web Decor,

We appreciate your prompt response.

Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader via Theme Options to hide that effect or try to speed up the scripts loading using a cache plugin, and improve server speed settings.

Kind Regards,
8theme team

Hello @Theo,

Thank you for getting in touch with us.

Please watch this video first – https://youtu.be/LgzC4iK-j6A and try to repeat the steps displayed there.
Let us know if any assistance will be needed from our side.

Best Regards,
8Theme’s Team

Hello, GTP,

Thank you for contacting us and for using XStore.

Please go to Static blocks > edit Footer block using Elementor > settings of Heading and change the image https://prnt.sc/38f73xhEFUrp

https://xstore.8theme.com/elementor2/sport/wp-content/uploads/sites/11/2023/05/01-1.png

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

Hello, Nafer Velaides,

Thank you for contacting us and for using XStore.

As we can see, a lot of Brands are empty – https://prnt.sc/LB4Fx1TIRXap
Please let us know what exactly not empty brand is not shown.

Kind Regards,
8theme team

Hello, Zjulie1,

Thank you for contacting us and for using XStore.

Please check if The Accounts Reset mail can be sent with the default WooCommerce theme – Storefront activated.
Go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Let us know the results, it is possible that the problem is independent of our theme.

Kind Regards,
8theme team

Hello, Thehawkman,

Thank you for contacting us and for using XStore.

We can’t check your site because of error from an additional plugin there – https://prnt.sc/raF3YjUsLqlz

To activate the theme, go to Appearance > Themes, then go to XStore > Welcome panel > enter your purchase code to register XStore. Also, you will need to activate the required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We would recommend disabling all 3rd party plugins before theme installation to prevent conflicts, then you can enable your plugins one by one and check if all works fine.

Demo content will not be automatically installed, in case you do not go to the Import demos section and click on Import.
Please watch the next video – https://youtu.be/i7STFGZapx8

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Create a full backup of the site in case you are worried, then you will be able to revert back in case something goes wrong, or create a staging site (full copy of the live site) and do tests there first.

Kind Regards,
8theme team

Hello, Nicola,

Thank you for getting in touch with us.

Please provide URL of page for which the custom CSS code is needed.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Aayusmanh,

Thank you so much for purchasing our theme and contacting our support center.

Do you have plugins installed on the site? Please disable them, and try to install Core after that, it looks like there is a conflict with a 3rd party plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Veselin,

What is URL of the site?
Make sure that the credentials are correct.

“issue is only on Child theme .” – please check your custom changes in files of the child theme, to be sure that they are not causing the problem. We can’t be responsible for custom code in the child theme.

Kind Regards,
8theme team

Hello, @ianbarker24,

We updated the theme without the problem – https://prnt.sc/JdYUBKgWz-Wp

Kind Regards,
8theme team