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Viewing 30 posts - 15,301 through 15,330 (of 68,227 total)

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Rose Tyler

Support staff

August 14, 2023 at 09:56

Hello, The Web Decor,

It is because attributes and variations for variable product functionality come not from the theme, but from WooCommerce plugin.
Storefront theme is a free official theme of WooCommerce, you need to test how it works with this theme, to find out if our theme is the reason for not applying re-ordering for variations, or you will need to contact WooCommerce support.

We hope it is clear now.

Kind Regards,
8theme team

#364463 Copied In reply to: How can i show variation order as i want.

Rose Tyler

Support staff

August 14, 2023 at 09:00

Hello, The Web Decor,

Thank you for your response.

Please go to Appearance > Themes > Add new > Install and activate Storefront theme – default official WooCommerce theme, check if the order you changed works then.
Let us know the result.

Kind Regards,
8theme team

#364459 Copied In reply to: How can i show variation order as i want.

Rose Tyler

Support staff

August 14, 2023 at 08:57

Hello, @lucianize,

Thank you for your response.

Please provide the URL of the page from your screenshot.
Describe the desired result for mobile, also.

Best Regards,
8Theme’s Team.

#364458 Copied In reply to: I designed my home in elementor, but the css is not correct when it display out

Rose Tyler

Support staff

August 14, 2023 at 08:55

Hello @Theo,

It is because all your products are simple, but you need to create variable products https://woocommerce.com/document/variable-product/

We’ve created an example. Please check the link in the Private Content area.

As we can see, you installed “Product Variations Swatches for WooCommerce” plugin, but there is no need to use this plugin. You can use our variation swatches in Theme Options. If you want to use that 3rd-party plugin, contact support of the plugin directly to configure Variations Swatches.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#364457 Copied In reply to: How to Change Categories Section From The Top Header Search

Rose Tyler

Support staff

August 14, 2023 at 08:24

Hello, Sumit,

Thank you for contacting us and for using XStore.

We kindly request that you record a video to provide a clearer understanding of your request.

Kind Regards,
8theme team

#364453 Copied In reply to: Loading of webpage , loads signup form , refreshes after scroll

Rose Tyler

Support staff

August 14, 2023 at 08:22

Hello, The Web Decor,

Thank you for contacting us and for using XStore.

Please check the next video – https://gyazo.com/53b46cf4b09c8fc11068ac8201383e68

We hope this information is helpful.

Kind Regards,
8theme team

#364452 Copied In reply to: How can i show variation order as i want.

Rose Tyler

Support staff

August 14, 2023 at 08:00

Hello, @Liva,

Thank you for your response.

We’ve changed the code to https://prnt.sc/BQOYAKlD-OTK , please check now.

Kind Regards,
8theme team

#364451 Copied In reply to: Products of different types (simple and variable) do not have the same height.

Rose Tyler

Support staff

August 14, 2023 at 07:21

Hello, The Web Decor,

We appreciate your prompt response.

Elementor and our theme use scripts to apply styles, so it takes some time while necessary scripts are loaded. You can enable the site preloader via Theme Options to hide that effect or try to speed up the scripts loading using a cache plugin, and improve server speed settings.

Kind Regards,
8theme team

#364448 Copied In reply to: Text glitch on shop page and shop page inner text

Rose Tyler

Support staff

August 14, 2023 at 07:07

Hello, The Web Decor,

Thank you for contacting us and for using XStore.

Please provide a video of the problem.
We checked your Shop page, but we do not see the glitch https://prnt.sc/I_GLp9xDe4kX

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#364446 Copied In reply to: Text glitch on shop page and shop page inner text

Rose Tyler

Support staff

August 14, 2023 at 07:05

Hello @Theo,

Thank you for getting in touch with us.

Please watch this video first – https://youtu.be/LgzC4iK-j6A and try to repeat the steps displayed there.
Let us know if any assistance will be needed from our side.

Best Regards,
8Theme’s Team

#364445 Copied In reply to: How to Change Categories Section From The Top Header Search

Rose Tyler

Support staff

August 14, 2023 at 06:57

Hello, Arbadev,

Thank you for getting in touch with us.

Mentioned 2 widgets are completely different.

Our filter is a new widget that allows filtering products by categories.

The default WooCommerce widget just shows a list of categories. WooCommerce plugin does not have filter by category widget.

If you want to change or improve the work of our filter, please send a request to our developers team – https://www.8theme.com/taskboard/

Kind Regards,
8theme team

#364442 Copied In reply to: Installing theme in pre existing wordpress woocommerce website.

Rose Tyler

Support staff

August 14, 2023 at 06:50

Hello, GTP,

Thank you for contacting us and for using XStore.

Please go to Static blocks > edit Footer block using Elementor > settings of Heading and change the image https://prnt.sc/38f73xhEFUrp

https://xstore.8theme.com/elementor2/sport/wp-content/uploads/sites/11/2023/05/01-1.png

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#364441 Copied In reply to: How to change the numbers on the bottom section of the footers?

Rose Tyler

Support staff

August 14, 2023 at 06:44

Hello,

Thank you for contacting us.

Do you use XStore and Elementor plugin?
The mentioned example was created using the Royal theme and WPBakery plugin. But it is not a problem, you can create a similar effect using Elementor – https://elementor.com/help/section-background-video-options/

We hope this information is helpful.

Kind Regards,
8theme team

#364440 Copied In reply to: How to add video as background of text?

Rose Tyler

Support staff

August 14, 2023 at 06:40

Hello, Nafer Velaides,

Thank you for contacting us and for using XStore.

As we can see, a lot of Brands are empty – https://prnt.sc/LB4Fx1TIRXap
Please let us know what exactly not empty brand is not shown.

Kind Regards,
8theme team

#364439 Copied In reply to: Brand list in sidebar does not load all brands

Rose Tyler

Support staff

August 14, 2023 at 06:36

Hello, @GTP,

Thank you for your response.

Please go to pages > click on page title to open the editor > https://prnt.sc/Xl9ID5gfUN_p

We hope this information is helpful.

Kind Regards,
8theme team

#364438 Copied In reply to: How to make the website show as coming soon?

Rose Tyler

Support staff

August 14, 2023 at 06:34

Hello, Zjulie1,

Thank you for contacting us and for using XStore.

Please check if The Accounts Reset mail can be sent with the default WooCommerce theme – Storefront activated.
Go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Let us know the results, it is possible that the problem is independent of our theme.

Kind Regards,
8theme team

#364437 Copied In reply to: Why The Accounts Reset mail is not sent to the recipient Email

Rose Tyler

Support staff

August 14, 2023 at 06:29

Hello, Eleni,

Thank you for your response.

Please provide screenshots of untranslated strings and URLs of pages with them.

Kind Regards,
8theme team

#364436 Copied In reply to: Xstore AMP plugin – I don’t know how to translate some elements

Rose Tyler

Support staff

August 14, 2023 at 06:25

Hello, Thehawkman,

Thank you for contacting us and for using XStore.

We can’t check your site because of error from an additional plugin there – https://prnt.sc/raF3YjUsLqlz

To activate the theme, go to Appearance > Themes, then go to XStore > Welcome panel > enter your purchase code to register XStore. Also, you will need to activate the required plugins – https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We would recommend disabling all 3rd party plugins before theme installation to prevent conflicts, then you can enable your plugins one by one and check if all works fine.

Demo content will not be automatically installed, in case you do not go to the Import demos section and click on Import.
Please watch the next video – https://youtu.be/i7STFGZapx8

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Create a full backup of the site in case you are worried, then you will be able to revert back in case something goes wrong, or create a staging site (full copy of the live site) and do tests there first.

Kind Regards,
8theme team

#364435 Copied In reply to: How to install the theme wihout the demo content?
Rose Tyler

Support staff

August 14, 2023 at 06:18
Hello, Nicolo,

Thank you for getting in touch with us.

Ony color can be changed like this: https://prnt.sc/CqsIKX35B-gq
by adding the next code in Theme Options > Theme Custom CSS > Global:

.et-mobile-panel .et_column:hover svg { fill: red; } .et-mobile-panel .et_column:hover { color: red; }

Kind Regards,
8theme team
#364433 Copied In reply to: For the mobile panel – Is it possible to fil the icon w colour on hover?
Rose Tyler

Support staff

August 14, 2023 at 06:13

Hello, Nicola,

Thank you for getting in touch with us.

Please provide URL of page for which the custom CSS code is needed.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#364432 Copied In reply to: express checkout – list items are not adjacent

Rose Tyler

Support staff

August 14, 2023 at 05:58

Hello, Veselin,

Have a good day too!

Kind Regards,
8theme team

#364431 Copied In reply to: rank math seo box missing after last update

Rose Tyler

Support staff

August 14, 2023 at 05:57

Hello, Aayusmanh,

Thank you so much for purchasing our theme and contacting our support center.

Do you have plugins installed on the site? Please disable them, and try to install Core after that, it looks like there is a conflict with a 3rd party plugin.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364430 Copied In reply to: i can’t install the xstore core, there is an error .what is the solution?

Rose Tyler

Support staff

August 13, 2023 at 15:55

Hello, Veselin,

We do not see the problem on your site, right now. Please clear cache and check one more time.
We added video into the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364417 Copied In reply to: rank math seo box missing after last update

Rose Tyler

Support staff

August 13, 2023 at 15:41

Hello, Veselin,

What is URL of the site?
Make sure that the credentials are correct.

“issue is only on Child theme .” – please check your custom changes in files of the child theme, to be sure that they are not causing the problem. We can’t be responsible for custom code in the child theme.

Kind Regards,
8theme team

#364415 Copied In reply to: rank math seo box missing after last update

Rose Tyler

Support staff

August 13, 2023 at 14:54

Hello, Veselin,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please record a video of the problem.

Provide URL of your site, temporary wp-admin, and ftp access, so we can take a closer look.

Try to disable theme SEO settings via Theme Options and check how the plugin works then.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364413 Copied In reply to: rank math seo box missing after last update

Rose Tyler

Support staff

August 13, 2023 at 14:12

Hello, @ianbarker24,

We updated the theme without the problem – https://prnt.sc/JdYUBKgWz-Wp

Kind Regards,
8theme team

#364409 Copied In reply to: Error message when trying to update theme/plugin

Rose Tyler

Support staff

August 13, 2023 at 12:56

Hello, @ianbarker24,

Thank you for contacting us and for using XStore.

About PCLZIP_ERR_BAD_FORMAT (-10), please apply the solution from this topic – https://www.8theme.com/topic/i-can-not-update-xstore-from-my-wordpress/#post-359539
This problem occurs when you are trying to update the theme or plugin on the different domain that the theme was activated (for example you activated the theme on localhost and moved it to live domain). Re-activation as described in the topic will help you.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#364406 Copied In reply to: Error message when trying to update theme/plugin

Rose Tyler

Support staff

August 13, 2023 at 12:07

Hello, Fonebuzz,

We appreciate your response.

We can’t open your site, unfortunately. Please check the screenshot in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#364403 Copied In reply to: Mbile menu slider popup slow and lacking

Rose Tyler

Support staff

August 13, 2023 at 10:20

Hello,

We’ve fixed the problem. Please try to activate the theme now.

Kind Regards,
8theme team

#364401 Copied In reply to: API request call error. Response code – 500

Rose Tyler

Support staff

August 13, 2023 at 09:47

Hello, Nicola,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please send your request to our developers via the form on this page – https://www.8theme.com/taskboard/

Here, via the forum, we can help with existing settings only or theme bugs.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Kind Regards,
8theme team

#364400 Copied In reply to: advanced checkout: check required fields before next step – notification
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Viewing 15,330 results - 15,301 through 15,330 (of 68,227 total)

Viewing 30 posts - 15,301 through 15,330 (of 68,227 total)

← 1 2 3 … 510 511 512 … 2,273 2,274 2,275 →

Forum Replies Created

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