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Website products, images, and pages disappeared.

This topic has 2 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

pri1234

Participant

August 12, 2023 at 19:08

Hello,

I honestly have no idea what happened. I woke up in the morning and logged in to the backend of my site and all the products, images, pages, and menus are missing. I have disabled every plug-in but I still have the same issue. I have contacted my hosting company and they said everything is fine on their end. I don’t know what to do, please, any help on this matter is greatly appreciated.

Thank you,
Eddie

Please, contact administrator
for this information.

#364382 Copied Theme version: .9.1.13 WooCommerce version: 8.0.1

1 Answer

Rose Tyler

Support staff

August 13, 2023 at 08:40

Hello, Pri1234,

Thank you for contacting us and for using XStore.

We can’t log in.

This situation can’t be caused by our theme.

Do you have a backup? Some hosting providers do regular backups for customers.
We would recommend you contact your hosting provider and ask to restore a backup.

Who has access to your site files, Dashboard, or database? Ask if that person did any changes there.

Kind Regards,
8theme team

#364391 Copied
Tagged: missing woocommerce images, website products disappeared, woocommerce issues, woocommerce pages vanished, wordpress templates
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